Customer Ratings & Reviews
- Model:
- C11CJ07201
- SKU:
- 10839757
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Mediocre at best, manipulative at worst
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mediocre at best, very frustrating at worst. The setup was clunky and had to be performed multiple times. The printing deteriorated rapidly and the printhead needed cleaning all too often. Even with new ink cartridges I had to clean the heads 18 times consecutively just to get decent printing. The end game for me was that it kept pushing updates. The most recent one disabled all my print cartridges that had been working minutes before. It was an obvious ploy to circumvent less expensive printer ink and force customers to buy their overpriced printer ink. This machine is going to the landfill just so that people can see the name "Epson" where it belongs.
No, I would not recommend this to a friendBad product connectivity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly loses internet connection. Notification of paper jams when there is no paper jam. The product feels flimsy and cheap.
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear JonathanS, we appreciate your business, and would like to hear about the issue(s) you are experiencing with your Epson WorkForce Pro WF-3820. You may contact Epson Support at (562) 276-4382; Hours: Monday – Friday, 7am – 4pm PT. Regards, Tony – The Epson Team.
WORST PRINTER EVER w/ NON RESPONSIVE CUST. SERVICE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always had epson printers and this is the WORST printer . Constantly jams after the first page. The warranty is for a refurbished printer so beware of the 1 year warranty as the refurbished one sent to us is doing the same thing - constantly jamming and plastic teeth on the roller just breaking off. Customer service never gets back to you. We are out the 169.00 we paid for this so we will not purchase an Epson again.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi KANDR, we’re sorry to hear you’re having paper feed issues with your Epson WF-3820. Your product includes free lifetime tech support. The Epson Advanced Support Team would be happy to help you resolve any issues. Please call us at 1-800-241-5794 between 7 a.m. – 4 p.m. (PT), Monday – Friday. Sincerely, Dylan – The Epson Team.
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer requires ONLY Epson ink. If you use ANY OTHER INK, it is programmed to stop working in other areas and won’t work UNLESS you only use expensive Epson ink with this product. It is programmed to shut down and give errors. I should’ve stayed with my HP or just got a new HP printer. I thought I was upgrading. I wasn’t.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Juliette, the Epson WF-3820 is designed to use only genuine Epson-brand ink cartridges. Other brands of ink cartridges, and ink supplies, are not compatible, and even if described as compatible, may not function properly or at all. Epson provides information about the design of the printer on the box and in many other locations and materials included with the printer and on the website. Such restrictions can be avoided with some other printers such as Epson EcoTank cartridge-free printers. If you have questions, please contact Epson Support at (562) 276-4382; Hours: Monday – Friday, 7.a.m. – 4.p.m. PT. Sincerely, Dylan – The Epson Team.
Not good for internet wireless printing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the features of this printer, but my internet connection is not entirely stable and the printer got glitchy when the connection paused. No fun!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Jazz, we appreciate your feedback on the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Ink Monster
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as my old 3540 which I wish I still had. Ink is outrageously expensive. Cartridges do not last long. Going in the dumpster very soon.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Patrick, we are sorry you are disappointed with your Epson printer. Your Epson WorkForce Pro WF-3820 includes free technical support for the life of your product. Our Epson Support Team may be able to help you customize your settings for a more efficient performance. Please contact us at (562) 276-4382; Hours: Monday – Friday, 7am – 4pm PT. We look forward to your call. Regards, Patrick – The Epson Team.
Not a good experience with this printer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total disappointment. Printer ink cartridge doesn't line up correctly so I had to "trick it" into stopping short so I could insert ink cartridges initially. It worked fine until I needed to replace the black ink. I purchased the Epson ink for this model so $75 later, I get an error message that says. "Cannot recognize ink cartridge." No way I can use the printer until I figure out what's wrong! Trouble shooting videos are worthless! I was highly satisfied with this printer, right up to when I needed to replace the ink cartridge.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello PamJ, we're sorry to hear you're having trouble with the Epson WF-3820. Your WorkForce Pro printer includes a 1-year Limited Warranty, plus free technical support for the life of your product. Our Advanced Support Team would like to hear about the ink cartridge issues you're experiencing and can be reached at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. We look forward to your call. Kind Regards, Bobby - The Epson Team.
Can’t print from it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I print comes out in giant letters. No way to change it.
No, I would not recommend this to a friendDo not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It wouldn't connect to my computer to print. It would scan to my computer, but I couldn't get it to print.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Vikki, we're sorry about your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need assistance.
Sincerely, Sam - The Epson Team.
Don't Update Firmware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice printer but a terrible, terrible value. This printer guzzles ink. The printer claims that all of the cartridges are empty after just a few uses. A new pack of ink cartridges cost 75 dollars, which is half the price of the printer. Furthermore, Epson has released a firmware update that prevents the printer from functioning if you attempt to use any other brand's ink. Do not buy Epson printers. They are a terrible value in use.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Jason, we're sorry to hear about your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please reach our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need any assistance.
Sincerely, Sam - The Epson Team.
Not a reliable machine!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this printer less than 2 years ago and have been so disappointed. We don't do a lot of printing but when we wanted to use it there was always some issue that took up great amounts of time: software update, cleaning heads, connection issues, etc. We contacted support and were told we were doing all the right things. The printer now will not work at all. Not a good machine!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello David, we're sorry to hear about your disappointment with the WF-3820 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson provides helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your WorkForce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Not Quite Suitable for Use Quantity Needed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it for a better model as it did not seem to work properly after a few days.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Karlius, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. We'll forward this information to the appropriate department for review. Hopefully, we can assist you with a future product. If we can help you with anything else, our support team can be reached by phone at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT.
Sincerely, Sam - The Epson Team.
Doesn't stay connected to wi-fi. Inferior quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer won't stay connected to wi-fi even though I have an extremely strong, 500 Mb/s wi-fi connection. Have an older Epson WF-3540 that works fine. Mechanical quality of WF-3820 is definitely inferior to that of old printer. I would definitely not recommend. Will try an HP printer instead of Epson. Very disappointed in Epson's new line of printers.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear about the Wi-Fi connection issue on the WF-3820 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your WorkForce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
All-in-One failure. Again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap. They start out well, but after a year it is time for another. It is not worth the money. This is pretty typical in my experience with the Epson All-in-One. Either I must stop purchasing the all-in-one or Epson products all together. Sorry not sorry Shaq!
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear Patricia, we are sorry to hear that you are disappointed with your Epson printer. If we can help you with anything, please contact Epson Support at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Dylan – The Epson Team.
Work Force WF3820
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Epson printer does not work property. I have a third appointment set for 11/7/23 to fix why it does not work properly. The message is about the cartridges not being set correctly, since purchased a few weeks ago.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Brenda, we’re sorry to hear you’re having issues with your Epson WorkForce Pro WF-3820. Your product includes a 1-year limited warranty and free lifetime tech support. The Epson Advanced Support Team would be happy to help get your printer set up and resolve any issues. Please call us at 1-800-241-5794 between 7 a.m. – 4 p.m. (PT), Monday – Friday. Sincerely, Dylan – The Epson Team.
Stay away if you like reliability
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but ink cartridge issues and error messages. This machine has defects in the software or the hardware it more times than I'd like doesn't recognize authentic Epson ink. I've had other cheaper models that have had no issues until after using for years. Once I get frustrated enough and throw this one out the window I will never buy an Epson product again.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear about your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please reach our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need any assistance.
Sincerely, Sam - The Epson Team.
Worst printer ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had so many issues with this printer and the wireless connection. It would constantly lose connection and then you would have to go throught the process of reconnecting to the wifi. I could never just print and it be good. Finally threw it in the trash and bought a canon printer. It works perfectly.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello user101978, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. We'll forward this information to the appropriate department for review. If we can help you with anything else, our support team can be reached by phone at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. Hopefully, we can assist you with a future product.
Sincerely, Sam - The Epson Team.
Ink Vampire will drain your wallet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You will go broke buying ink for this printer. I believe this printer uses ink even when it is NOT printing. I have always purchased OEM print refills for this printer, yet the ink levels drop very quickly with very few print projects. Don't waste your money on this ink VAMPIRE ... look at Brother printers instead.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we appreciate your time in sharing your experience. The ink cartridges included with the Epson WF-3820 printer are designed for initial setup only, and your printer will use most of this ink to charge the ink delivery system. Many factors affect cartridge yield, and you can find the information at www.epson.com/ink-yield-cartridge-info, along with the ink yields on the product’s home page at www.epson.com/For-Work/Printers/Inkjet/WorkForce-Pro-WF-3820-Wireless-All-in-One-Printer/p/C11CJ07201. If you’d like to call our Epson Support Team, we’d be happy to help you try to optimize any settings to improve print yield. Please call (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. Kind Regards, Sam - The Epson Team.
Epson updates broke my printer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Firmware update prevents use of ink cartridges not manufactured by Epson. Had printer for 2.5 years, and it's useless now. Shame on Epson for this evil stunt!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello bethM, the Epson WorkForce Pro WF-3820is designed to use only genuine Epson-brand ink cartridges. Other brands of ink cartridges, and ink supplies, are not compatible, and even if described as compatible, may not function properly. From time to time, Epson updates its firmware to ensure the printer operates as designed. Epson provides information about the design of the printer on the box, as well as many other locations, including materials shipped with the printer. Sincerely, Tony – The Epson Team.
DO NOT BUY!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not, under any circumstances, update the firmware on this printer. These crooks will not allow for after market Ink Cartridges once firmware is updated. DO NOT BUY!!!!!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, the Epson WorkForce Pro WF-3820 is designed to use only genuine Epson-brand ink cartridges. Other brands of ink cartridges, and ink supplies, are not compatible, and even if described as compatible, may not function properly or at all. Epson provides information about the design of the printer on the box and in many other locations and materials included with the printer and on the website. Such restrictions can be avoided with some other printers such as Epson EcoTank cartridge-free printers. If we can help you with anything else, please contact Epson Support at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Tony – The Epson Team.