Customer Ratings & Reviews
- Model:
- C11CJ07201
- SKU:
- 10839757
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
DO NOT BUY!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not, under any circumstances, update the firmware on this printer. These crooks will not allow for after market Ink Cartridges once firmware is updated. DO NOT BUY!!!!!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, the Epson WorkForce Pro WF-3820 is designed to use only genuine Epson-brand ink cartridges. Other brands of ink cartridges, and ink supplies, are not compatible, and even if described as compatible, may not function properly or at all. Epson provides information about the design of the printer on the box and in many other locations and materials included with the printer and on the website. Such restrictions can be avoided with some other printers such as Epson EcoTank cartridge-free printers. If we can help you with anything else, please contact Epson Support at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Tony – The Epson Team.
Forces you to buy expensive ink
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its cheaper initially but forces you to buy their own expensive cartridges with software upgrades. Their cartridges don't last long and you have to buy color ink too even if you only need B&W.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Mkrs, the Epson WF-3820 printer is designed to use only genuine Epson-brand ink cartridges. Other brands of ink cartridges, and ink supplies, are not compatible, and even if described as compatible, they may not function correctly or at all. Epson provides information about the printer's design on the box and in many other locations and materials included with the printer and on the website. Please refer to the FAQ at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions for more information. Our support team can also help adjust your print settings for more efficient ink consumption.
Additionally, your WorkForce printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please call Epson Support at (562) 276-4382 between 7 am - 4 pm PT, Monday - Friday, if you need further assistance.
Kind Regards, Sam - The Epson Team
Dishonest Company
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer works fine, if you are okay with firmware updates disabling your printer for using an after-market ink cartridge. Shady, deceptive, and completely infuriating business practice.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, the Epson WF-3820 is designed to use only genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not compatible, and even if described as compatible, they may not function properly. Epson provides information about the design of the printer on the box as well as many other locations, including materials shipped with the printer. From time to time, Epson updates its firmware to ensure the printer operates as designed. Sincerely, Kevin - The Epson Team.
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Slow and had problems a lot with the ink and color papers
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Elyn, we’re sorry to hear you’re having issues with your Epson WorkForce Pro WF-3820. Your product includes a 1-year limited warranty and free lifetime tech support. The Epson Advanced Support Team would be happy to help get your printer set up and resolve any issues. Please call us at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Tony – The Epson Team.
Elyn
Poor service and manageable printer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to keep fixing the printed fire it to recognize the job including printing. It doesn't help that it took longer than stated to recieved it.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Pendragon, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team