Customer Ratings & Reviews
- Model:
- C11CJ07201
- SKU:
- 6426722
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the WorkForce Pro WF-3820 Wireless All-in-One Printer for its good print quality, ease of use, and overall performance. Many appreciate the quick setup and reasonable price, as well as its compact size and quiet operation. However, some customers have experienced issues with the initial wireless connectivity setup, and a few have expressed concern about the paper tray design.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Wireless connectivity
Worst Printer ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is terrible. I wouldn't recommend it to anyone. I am always having to reconnect device to my computer. I would recommend deleting this printer from your inventory! If I could give a "0" for rating, I would.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Xxxxxxx1111, we're sorry to hear about the connection issues you encountered with your WF-3820. Your WorkForce printer is backed by a 1-year Limited Warranty and includes free lifetime technical support. In addition, Epson provides useful information in the FAQs https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#faq-8796127635532 to address most issues with Wi-Fi and wired connection. You can also contact our support team at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. We look forward to hearing from you. Kind Regards, Sam - The Epson Team.
Unreliable
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is, by far, the least reliable printer I have ever owned. The number of times it prints correctly on the first try is probably around 20%. It often tells me I don't have paper loaded, when I do or that the paper tray is incorrectly inserted. Other times, there is a lag time between when I send the order to print and when it actually prints. This lag time can be minutes long.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello jogo, we're sorry to hear about the trouble you had with your WF-3820 printer. The WorkForce printer is backed by a 1-year limited warranty and includes free lifetime technical support. Additionally, Epson provides useful information, including FAQs and self-help tools, on the product support web page at www.epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. If you need further assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Awful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful . Unbelievably hard to print Have to jump thru hoops to fet to my printer. Difficult to insert ink.Instructions not at all clear
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Mema, we’re sorry to hear you’re having issues with your Epson WF-3820. Your product includes a 1-year limited warranty and free lifetime tech support. The Epson Support Team would be happy to help get your printer set up and resolve any issues. Please call us at 1-276-4382 between 7 a.m. – 4 p.m. (PT), Monday – Friday. Sincerely, Dylan – The Epson Team.
Do not buy, worst product made.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Possible the worst printer i have ever seen.... Worked great for like a month. Then it was out of ink when i only had printed a handful of pages. Then started getting error codes about the ink cartridge's were not inserted correctly.. There is only on way for them to go... Then to be sure I bought a second set of cartridge's and still it only printers blank pages and it saying that it is using the ink... We have a lexmark printer that is about 7 years old that still prints perfectly...
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Laww, we're sorry to hear about the trouble you had with your WF-3820 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Your WorkForce printer includes a 1-year Limited Warranty, plus free lifetime technical support. Additionally, Epson provides useful information on troubleshooting most problems, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. If you need further assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Very poor all in one
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor all in one. Printer itself stopped working after 7-8 months. Troubleshot all the errors and Epson just drug their feet until it was out of warranty. The scanner top feed needs to be babysat page by page so it doesn't jam or grab two pages at once. You can only scan about 8 pages at once at a time and they better all be perfectly crisp straight or it will jam. Overall - terrible product for the amount you spend on the printer and ink.
No, I would not recommend this to a friend- Cons mentioned:Wireless connectivity
Do not buy.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never can get it to print. Always loses connection to the internet. Printer always in Error state. Many issues, do not waste your money.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello DennisM, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Hardware failure <1 year
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer stopped recognizing ink catridges in less than a year of owning. Epson support indiciated this was a hardware failure and the printer would need to be replaced. Epson support requires the customer to pay shipping costs to facilitate a replacement even though I was within the manufacturer warranty period. I had a Brother printer for over a decade before buying this one which had zero issues before it finally died. I will NEVER buy an Epson product again...will be going back to Brother.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Kasey, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Epson's soft wear needs big help
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is not user friendly. It says it out of paper every time I want to print something. It will not print if there is no WIFI even with a hard line. I used up the black ink and gave the printer back to Best Buy. It whirls and clanks and whirls and clanks whenever I tried to print something. I bought an HP lazer printer. Big improvement
I would recommend this to a friendstay away! randomly prints gibberish every day
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this and any Epson printer if you have Windows 10. This printer randomly prints out the same 2-line of text everyday. Epson support is telling me it's a windows issue and there is nothing they can do. They say this is a common issue with a lot of printers.
No, I would not recommend this to a friendDon't Waste Your Money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is absolute garbage. It never connects to the wifi network (I've only been successful 3 times so far in 1.5 weeks). When it does connect, the printing is terrible and you have to run through the clean nozzle cycle every time. I sit here tonight trying unsuccessfully again for the past 1+ hours to get it to connect to wifi with no luck. Never will I buy an Epson product again. This will be going back to Best Buy.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Doug, we are sorry to hear you are having issues with your Epson printer. Your WorkForce Pro WF-3820 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. Hopefully, we can assist you with a future product. Sincerely, Tony - The Epson Team.
Very Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally dislike! Does not scan double sided without using an app. Does not print 2 sided from the feeder tray. Eats ink! In less than 6 weeks, we have gone through the cartridges it came with and another box of xl black and all 3 colors. When trying to print a color picture ( not a photo) it prints with light green lines unless you change the setting to photo glossy paper. Needless to say that causes the extreme ink draw. So very disappointed
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Officeuser, we're sorry to hear about your disappointing experience with the Epson WF-3820 printer. Your WorkForce is backed by a 1-year Limited Warranty and includes free lifetime tech support. You can avoid such restrictions with other printers, such as Epson EcoTank cartridge-free printers. If you would like help optimizing your print settings for more efficient ink consumption or anything else, you can reach our Advanced Support Team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Additionally, Epson provides helpful information, including device drivers and self-help tools, on the product support website at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions.
Sincerely, Sam - The Epson Team
Wi-Fi connection trouble
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer will not stay connected to my router. Tried all the trouble shooting recommendations. I figured out that resetting to Restore Default Settings screen menu on printer, and opening the Epson Connect Printer Setup app on your pc to reconnect to wi-fi network. Everything else works well.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we apologize for the disappointing experience you’ve encountered with your Epson printer. Your Epson - WorkForce Pro WF-3820 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7am – 4pm PT. We’re here to help. Sincerely, Tony – The Epson Team.
Does NOT do duplex scanning as indicated.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm giving 1 star because the specifications indicate duplex scanning and this is not true. In order to scan both sides, you have to scan one side, then flip over and scan the back side. That is NOT duplex scanning! One of the reasons I chose this printer was that feature and disappointed in the false spec.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello DanK, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your printer includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
DOESN'T WORK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this printer does not work i bought it in April and didnt open it until last thursday the black ink cartridge does not fit. i tried numerous times and even change the black cartridge i plan to return it but i can get it back to my car without assistances
No, I would not recommend this to a friendEpson printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer needs work to me as the firmware/00041 error keeps coming up without water and or dented
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Cedric, we appreciate your business and welcome the opportunity to assist you. Our Epson Support Team would like to hear more about the issue you are experiencing and can be reached at (562) 276-4382. Hours: Monday – Friday 7am – 4pm (PT). We look forward to your call. Regards, Tony – The Epson Team.
Connection sucks
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once it’s up and going pretty good printer/scanner, but when it’s left alone for a lil while dang things stays disconnecting from the wifi.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Yupp, we're sorry to hear about the Wi-Fi issue with the WF-3820 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson provides useful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your Workforce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you continue to have problems with your printer, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
- Cons mentioned:Wireless connectivity
Don’t buy the Epson WorkForce Pro-WF 3820 printer.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer constantly disconnects from our WiFi, and AirPrint was the only reason for buying it. This is a complete lemon. Don’t buy the WF-3820.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear that you have experienced Wi-Fi connection issues with your WF-3820 printer. Epson provides useful information such as FAQs and the User’s Guide to help you troubleshoot Wi-Fi issues at www.epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your WorkForce printer is backed by a 1-year Limited Warranty and includes free lifetime technical support. If you continue to have problems with your printer, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
No Title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard for me to setup this printer to the internet.
No, I would not recommend this to a friendPrinter After 11 Months
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this printer for less than one year and already asking for a third set of ink cartridges even though there has been minimal printing. There is no 3rd part ink to choose from and there is no reason for the ink levels to be lowered while not in use. Possibly the worst Epson printer up to date and will definitely have me thinking on whether or not i should continue to do business with Epson.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello imnevrtelinu, we're sorry to hear about your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your WorkForce printer includes a 1-year Limited Warranty and free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Add a title to what?
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing needs so much babysitting, constantly you need to do something. To many updates. I just want something to print not bother me with little crap.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello george, we're sorry to hear about your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information to address most issues, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please reach our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need any assistance.
Sincerely, Sam - The Epson Team.
