Customer Ratings & Reviews
- Model:
- C11CJ07201
- SKU:
- 6426722
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the WorkForce Pro WF-3820 Wireless All-in-One Printer for its good print quality, ease of use, and overall performance. Many appreciate the quick setup and reasonable price, as well as its compact size and quiet operation. However, some customers have experienced issues with the initial wireless connectivity setup, and a few have expressed concern about the paper tray design.
This summary was generated by AI based on customer reviews.
Buy something else
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work well. Can’t seem to find the printer on the network half the time. Even air print is challenging. It is a poor quality printer.
No, I would not recommend this to a friendQuick quite
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but set up was a slow process with a dvd
I would recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for three weeks. Then couldn't find wifi or print from any wireless device. Trouble shot all suggestions from Epson. Main problem is only a 15 day return policy. At time of purchase there was an extended policy in place. It would print from lan connection but only after trouble shooting several times. Did purchase another Epson waiting for delivery.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Sadgma, we appreciate your continued business. We apologize for the Wi-Fi issues that you had encountered. We'll forward this information to the appropriate product team for review. If you ever need assistance again, our Advanced Support Team can be reached at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Kind Regards, Bobby - The Epson Team.
Spend a little more to save
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money in the long run. Spend a few more bucks and save on ink
No, I would not recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer was ok but the print was not real black as my old HP so when Matt the 'Geek' guy was here I asked him if he could get it working on my new printer. On line and your store people said it wouldn't work. But He got it - He is worth a great deal be sure to keep him on staff.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear about your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information on the product support web page, including FAQs and self-help tools at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Defective printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this printer at the begining of March, I need the printer for work!!! It worked one time and since has not worked, IT people from work said the printer is most likely defectiive. My job is pretty busy so now I am using vacation time to find a new printer and bring this one back. Hope there is no issue brining it back
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear you're having trouble with the Epson WF-3820. Your WorkForce printer is backed by a 1-year Limited Warranty and includes free lifetime tech support. We would like to hear more about the issue you encountered. Please reach out to our support team for assistance by phone at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. We look forward to hearing from you. Sincerely, Kevin - The Epson Team.
Horrible!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is horrible, it never works. On the rare occasion that it decides to print something, it takes about 30 minutes to print one page. Disgusted.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi William, we’re sorry to hear you’re having issues with your Epson WorkForce Pro WF-3820. Your product includes free lifetime tech support. The Epson Support Team would be happy to help you resolve any issues. Please call us at (562) 276-4382 between 7 a.m. – 4 p.m. (PT), Monday – Friday. Sincerely, Dylan – The Epson Team.
BAD PRINTER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT DOES NOT PRINT. PUT INK THAT CAME WITH PRINTER AND IT DOES NOT WORK.
No, I would not recommend this to a friendMeh.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke down already. No support from Epson when I needed it. Disappointing - Epson products at work were good.
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear KarenN, we are sorry to hear you are disappointed with your Epson printer. Your WF-3820 includes a 1-year limited warranty, plus free technical support for the life of the product. You may reach our Epson Advanced Support Team directly at 1-800-241-5794 Monday through Friday from 7 a.m. to 4 p.m. (PT). Regards, Dylan – The Epson Team.
Troublesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is very problematic, I can never turn it on and do the simple copy, scan, etc features. There’s always an issue and it’s very slow, I wish I could have returned it but i missed the return date, which is a short time frame.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear you're having trouble with the Epson WF-3820. Your Workforce Printer is backed by a 1-year Limited Warranty and includes free lifetime tech support. We would like to hear more about the ongoing issues you encountered. Please reach out to our support team for assistance by phone at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. We look forward to hearing from you. Sincerely, Kevin - The Epson Team.
Spend the money and buy a better one
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oñe year and 22 days later completly stopped working. Manufacturers warranty is for a year. So 22 days too late.
No, I would not recommend this to a friendRhonda
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The top feed doesn't work every time. Paper jams several times a day. It makes loud breaking noises after each sheet of paper is feeding through.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello RhondaA, we appreciate your feedback on the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
WORST PRINTER, DON'T WASTE YOUR MONE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it I could give it a 0 I would the worst printer I ever purchase waste your time and buy an hp.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Yamilka, we value your business, and will be sure to pass your feedback along to our product teams. Best, Dylan – The Epson Team.
Keeps pulling multiple Pages at a time
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the product.it keeps pulling many pages for the single print and keeps printing on the edges of the other pages too. also not fast in printing.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Praveen, we apologize for the disappointing experience you’ve encountered with your Epson printer. Your Epson WorkForce Pro WF-3820 includes free technical support for the life of your product. If you continue having problems with your printer, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday.
Sincerely, Tony – The Epson Team.
No after market ink!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did an update of the firmware and now it does not recognize my after market ink cartridges. Quit H.P. because of ink issues (making it very difficult to use anything but their ink), now happening with Epson. Otherwise good enough printer.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Robert, we're sorry to hear about your disappointing experience. The Epson WF-3820 printer was designed to use only genuine Epson-brand ink cartridges. Other brands of ink cartridges, and ink supplies, are not compatible, and even if described as compatible, they may not function properly or at all. You can avoid such restrictions with other printers, such as Epson EcoTank cartridge-free printers. Epson provides information about the printer's design on the box and in many different locations and materials included with the printer and on the website. If we can help you with anything else, please contact Epson Support at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Do Not Buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of all of the printers i have ever had, I must say that this is by far the worst printer i have ever owned. It eats the ink up very quickly. The maintenance functions do not work like they should. my advice, get rid of it.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Mitch, we apologize for the disappointing experience you’ve encountered with your Epson printer. Your WF-3820 includes free technical support for the life of your product. Please reach our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need any assistance. Sincerely, Tony - The Epson Team.
Don’t but it!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a garage. Don’t buy it! The printer keep saying paper doesn’t fit the computer setting. It’s won’t load the paper properly. Too much headache. Returned
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Ricky, Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Regards, Tony – The Epson Team.
Wifi doesn’t work correctly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Wifi didn’t work, I tried but it was not OK. And it isn’t possible to print PDF from the USB
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi DanielP , we are sorry to hear that you are experiencing issues with your printer. Your Epson WorkForce Pro WF-3820 includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 7am – 4pm PT. Sincerely, Tony – The Epson Team.
Beware will not use remanufactured cartridges
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer worked ok, but it uses a lot of ink and Epson has it set so you cannot use anything other than their cartridges,
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello TonyW, we appreciate your feedback on the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Stop working
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop printing in a month, not able to copy /print, getting only playing paper after command
No, I would not recommend this to a friend
