Customer Ratings & Reviews
- Model:
- C11CJ07201
- SKU:
- 6426722
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the WorkForce Pro WF-3820 Wireless All-in-One Printer for its good print quality, ease of use, and overall performance. Many appreciate the quick setup and reasonable price, as well as its compact size and quiet operation. However, some customers have experienced issues with the initial wireless connectivity setup, and a few have expressed concern about the paper tray design.
This summary was generated by AI based on customer reviews.
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was what i was looking for. The printer has several functions.
I would recommend this to a friendTrouble
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hit a wrong button and changes language and then it would not go back so I could change it call Epson direct. They sent me. New one
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi BradS, we value your business, and will be sure to pass your feedback along to our product teams. Best, Tony – The Epson Team.
Bad Multi Function
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy this item. The print quality was bad. The scan quality was bad. And the document feeder was extremely limited in how it fed paper and how it feeds in…poorly.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Mitch, we're sorry to hear about the disappointing experience with your WF-3820 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your WorkForce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Very disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in January printed off less than 20 sheets of paper. Ran out of ink. Also has been running error for update that I keep doing
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Steve, we are sorry you are disappointed with your Epson printer. Your Epson WorkForce Pro WF-3820 includes free technical support for the life of your product. Our Epson Support Team may be able to help you customize your settings for a more efficient performance. Please contact us at (562) 276-4382; Hours: Monday – Friday, 7am – 4pm PT. We look forward to your call. Regards, Tony – The Epson Team.
Horrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink too hard to put in and difficult to navigate app on my computer. Ordered ink (they sent the wrong color) purchased ink from store still won't configure to printer...has error reading that states wrong ink....ugh--super annoying! Returned!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi ctah, we apologize for the disappointing experience that you had encountered with the WorkForce Pro WF-3820 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. If we can help you with anything else, our support team can be reached by phone at (562) 276-4382 or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20WorkForce%20WF-3820; Hours: Monday - Friday, 7 am - 4 pm PT. Hopefully, we can assist you with a future product. Sincerely, Bobby - The Epson Team.
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing works on this machine. I called Best Buy and also customer service on owners manual book but no one knew what is wrong with it.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Hassantahsinihassantahsin, we appreciate your feedback on the Epson WorkForce Pro WF-3820. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance. Sincerely, Tony - The Epson Team
Negative issue.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product prints very light. Epson support is of no help. They have no solution to this issue.
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear Spencer, we are sorry to hear you are disappointed with your Epson printer. Your WF-3820 includes a one-year limited warranty, plus free technical support for the life of the product. You may reach our Epson Advanced Support Team directly at 1-800-241-5794 Monday through Friday from 7 a.m. to 4 p.m. (PT). Regards, Dylan – The Epson Team.
Do not recommend.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend. I purchased 2. 1 of the two worked great. The other has issues detecting ink levels
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Brandon, we are sorry you had issues with your WF-3820. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Dylan – The Epson Team.
- Pros mentioned:Print quality, Setup
Great Printer with delicate paper tray
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy & Quick setup, it took about 20 minutes to setup. Had to remove a lot of security tapes to insert the ink cartridges. The ink took less than 4 minutes to fill. WiFi setup was simple, including the direct print option, my Android phone instantly recognized the printer. Copies and Print quality is great. Looks pretty much as the original for B/W prints. For color prints the blue tone was slightly off - but acceptable without the proper color calibration. Not too slow to scan and print both sides. Prints and scans quietly compared to other Multi Function machines. The tray paper guides extends from 5x7, to letter, to legal and also fits envelopes. Includes sleep timer and auto shut off functions. Has three Keyboard layouts available, and the LCD display has intensity control and also 3 backgrounds.
I would recommend this to a friend Not a good one
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps telling me out of paper. Print one sheet and out of paper very irritated with it
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Cleta, we are sorry to hear you are having issues with your Epson WF-3820 printer. Epson provides useful information on paper feed issues in the product User’s Guide at www.epson.com/support/wf3820. If you continue to have problems with your printer, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. – 4 p.m. PT. Sincerely, Dylan – The Epson Team.
Need instructions
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered to my home without instruction or CD. Can’t advise anyone to purchase if it doesn’t come everything needed to use it
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear Valued Customer, we're here to help. The user manuals and printer software can be downloaded for free on the product support page at www.epson.com/s/SPT_C11CJ07201. If you need further assistance, your WorkForce Pro WF-3820 includes free lifetime technical support, and our support team can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Bobby - The Epson Team.
Won't Print Without Black Ink
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer won't print if you run out of black ink, even if it is a page with only color. I also tried taking out the black ink cartridge to see if I could bypass this restriction; it still wouldn't work.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Noah, we're sorry to hear you were not satisfied with your WF-3820 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. If we can help you with anything else, our support team can be reached by phone at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. Hopefully, we can assist you with a future product. Sincerely, Sam - The Epson Team.
Not easy to set up.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Never could get it to connect to Wi-Fi.
No, I would not recommend this to a friendPaper feed crooked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The paper feed\print was crooked, and the rollers left lines on the prints. I returned it and got another brand.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi PrinterFluke, we're sorry to hear you were not satisfied with the WorkForce Pro WF-3820. Epson takes into consideration all feedback to improve the performance and quality of our products. If we can help you with anything else, our support team can be reached by phone at (562) 276-4382 or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20WorkForce%20WF-3820; Hours: Monday - Friday, 7 am - 4 pm PT. Hopefully, we can assist you with a future product. Sincerely, Bobby - The Epson Team.
Definitely not a god purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t last you 6 months before it starts acting up, not to mention it constantly has to be rebooted to connect to Wi-Fi
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello KrystalB, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your printer includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Mrs. jean Hunt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is and continues to be a big disappointment - this is the first time away from HP and probably the last.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Pumpkin, we're sorry to hear about the disappointing experience with your WF-3820 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your WorkForce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
DO NOT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away for this piece of junk. You cannot print in BW unless color catridges.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello DavidB, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your printer includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Slowest printer EVER!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this so I can print anything anytime. When I needed to print in color and I only printed 12 pages. It took 1 hour literally 1 HOUR this sucks, sucks, sucks!!!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear about the trouble you've encountered with the WF-3820 spool time. Your WF-3820 is backed by a 1-year Limited Warranty and includes free lifetime tech support. In addition, Epson provides an FAQ at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201 that may help address this issue with print speed. However, if this does not resolve the issue or you would like further assistance, You can reach our Advanced Support Team at 1-800-241-5794; Hours: Monday - Friday, 7 am - 4 pm (PT). We're here to help. Sincerely, Kevin - The Epson Team.
Unreliable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer did not print 1 page at a time. I grabbed clumps of 2-6 pages each time. It would split a page into 2 pages. It constantly gave error messages. Utterly un-useable.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Billy, we apologize for the disappointing experience you had with the Epson WF-3820. Your business is important to us, and we're here to help. Epson provides information in the FAQs at www.epson.com/s/SPT_C11CJ07201#faq-8796127504460 to help you troubleshoot most problems with paper feed and print quality. Your WorkForce Pro printer also includes free lifetime tech support, so if you need further assistance, our Advanced Support Team can be reached at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Bobby - The Epson Team.
Epson WF-3820
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor operating. Pulls through as many as 10 papers at a time from the cartridge. Jams all the time. Uses a lot of ink.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we appreciate your time sharing your experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Your printer includes a 1-year Limited Warranty, plus free technical support for the life of the product. Additionally, Epson provides helpful information, including device drivers and self-help tools, on the product support website at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Our Epson Support Team would be happy to assist you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT.
Sincerely, Sam - The Epson Team
