Customer Ratings & Reviews
- Model:
- C11CJ07201
- SKU:
- 6426722
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the WorkForce Pro WF-3820 for its excellent print quality, ease of use, and overall performance. Many appreciate the quick and simple setup, reasonable price, and compact size, with some noting its quiet operation. While the majority are satisfied, some users have experienced challenges with wireless connectivity and expressed concerns about the paper tray design.
This summary was generated by AI based on customer reviews.
Warranty info
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer worked fine but beware if you accidentally dropped the printer or God forbid your house catches fire and it melts like minded don’t waste the $40 on the warranty because they won’t replace it
I would recommend this to a friendInk cartridge Scam by Epson
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was working great until I had to do a “firmware” update” - now after months of smooth operation it will no longer recognize any of the ink cartridges that worked fine prior to the update. I contacted Epson support and they are saying it now only works with genuine Epson cartridges.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello RobertR, Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes, and to ensure your printer functions as designed. Your Epson WorkForce Pro WF-3820was designed to work only with genuine Epson ink cartridges, therefore some updates may affect the functionality of third-party ink. Non-Epson branded or altered Epson cartridges that functioned prior to a firmware update may not continue to function. If we can help with anything else, please reach out to our Epson Support Team at (562) 276-4382; Hours: Monday – Friday, 7am – 4pm PT. Sincerely, Tony – The Epson Team.
Ink Cartridges are an issue!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer ever! It uses up ink like crazy. Then I did a firmware update only to find out you can only use Epson brand ink cartridges. I just brought new 3rd party ink cartridges a couple months ago. Ugh! It costs the same at this point for me just to go back to an HP printer vs buying Epson brand ink cartridges.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Texasdebbie, we're so sorry to inconvenience you, and we want to ensure that your printer is fully functional. Epson periodically provides firmware updates to address security issues, performance, minor bug fixes and ensure your printer functions as designed. Your WF-3820 printer was designed to work only with genuine Epson ink cartridges; therefore, some updates may affect the functionality of third-party ink. Additionally, your Epson printer includes free lifetime technical support, and we can help optimize your print settings for more efficient ink consumption. For further assistance, please reach out to our Advanced Support Team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Sam - The Epson Team.
Horrible Printer/scanner-won’t consistently work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! I’ve only been able to use this a handful of times and I’ve had this a year and a half. I’ve called so many times to Epson to no avail. I’ve had my next-door neighbor come work on it and every time he gets it working it stops. This is for work and home and would not recommend to anyone.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Angels., we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Unhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to install my brand new lap top doesn't have a cd drive so trying to download drive off website was difficult was like getting something from the government. Plus the managers in the best buy in charlottesville need to learn to respect customers
No, I would not recommend this to a friendReturned due to hardware failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Duplex printed even though that feature was turned off. Epson said hardware failure so had to return it. Print was really light. Liked the look and features of this printer but decided not to buy another one because of the light print. Epson wasn't sure if this was just how this printer printed.
No, I would not recommend this to a friendBroke after 127 printed pages...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the printer on Dec 10th, 2020. It stopped working after 127 printed pages. When attempting to replace the cartridges they will not move to the replacement location. I also purchased genuine ink cartridges and they aren't being recognized. Overall poor experience and was offered a slight discount on a new printer. I will not be purchasing epson in the future.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry that you were not satisfied with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Your EcoTank printer includes free lifetime technical support. If we can help optimize your print settings for more efficient ink consumption or assist with anything else, our support team can be reached by phone at (562) 276-4382. Our support hours are between 7 am - 4 pm (PT), Monday - Friday.
Sincerely, Sam - The Epson Team.
Do not buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer lasted 1.5 months. Eats up ink fast! Paper jams. Suddenly stopped working. My money is down the drain....buy a different printer.
No, I would not recommend this to a friendDONT BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer ever. The ink carriage does not slide over to allow you to change the ink. And if you change the ink manually while printer is off, it will still not recognize the ink and won't allow you to print anything. This was such a waste of money and I am so disappointed that after I finished the first set of ink cartridges in the printer, the return date has passed and I am stuck with a completely useless printer.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello ERAC, we're sorry to hear about the trouble you're having with the Epson WF-3820. Your WorkForce Pro printer is backed by a 1-year Limited Warranty and includes free lifetime tech support. Based on your description, we believe the issues with the ink cartridges can be addressed. Please reach out to our support team for assistance by phone at (562) 276-4382 or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20WorkForce%20Pro%20WF-3820; Hours: Monday - Friday, 7 am - 4 pm PT. We hope to hear from you soon. Kind Regards, Bobby - The Epson Team.
Trash
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes 5 minutes to prepare to print. This is useless, plastic garbage advertised as a higher-quality business printer. Avoid this at all costs and buy something better or save money on a cheaper HP unit.
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear vjsd45, we appreciate your business and are sorry to hear you are not completely satisfied with your purchase. Your Epson WorkForce Pro WF-3820 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7am – 4pm PT. We’re here to help. Sincerely, Tony – The Epson Team.
Busy housewife!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.that old saying : "You get what you pay for!" We are in our 80's and didn't want to spend a lot of money on a printer. Unfortunately, we got what we paid for......a cheap piece of you know what!
No, I would not recommend this to a friendPlanned Obsolescence
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't ever buy an Epson printer. I bought a WF-3720 Pro not even a year ago, and since they FORCED me to install their intrusive software to be able to print instead of using Windows default driver, I kept getting an error 202600 DAILY and following some advice to clean my print heads, the printer just stopped recognizing my ink. BRAND NEW EPSON INK MIND YOU!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Dantera, we're sorry to hear about your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your WorkForce printer includes a 1-year Limited Warranty and free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had trouble setting it up. But once it was figured out, its been fine.
I would recommend this to a friendConnection problem
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product and when I connect it to my wifi it kept disconnecting every time that I had to return it. I believe the company can do better.
No, I would not recommend this to a friendbestbuy garbage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought on June 26th. Set up just fine. Used twice since. Now says "insert cassette correctly". nothing has changed but it won't work. total junk.
No, I would not recommend this to a friend- Cons mentioned:Wireless connectivity
Wireless Issues All the time!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would never stay connected to the Wireless network more than 24 hours!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Cameraguy0814, we're sorry to hear that you’re having Wi-Fi issues with your WF-3820 printer. Your WorkForce printer is backed by a 1-year limited warranty and includes free lifetime technical support. Additionally, Epson provides useful information to help address Wi-Fi issues, including FAQs and self-help tools, on the product support website at www.epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201. If you need further assistance, please reach our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Sam - The Epson Team.
EPSON Printer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ink went out so quick in just about 500 sheets. That doesn't make any sense. Something is wrong.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Techguy, thank you for providing feedback on the WF-3820 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201. Additionally, your WorkForce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help optimize your print settings for better ink yield and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Can't wait to take a sledgehammer to this thing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible set-up, buggy/unreliable/inconsistent performance, worthless documentation, non-existent customer support, impossible to print black-and-white when any color ink cartridge is empty.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello someone, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Printer review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer does not work well. Scanner feed keeps jamming . Will return it
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for three weeks. Then couldn't find wifi or print from any wireless device. Trouble shot all suggestions from Epson. Main problem is only a 15 day return policy. At time of purchase there was an extended policy in place. It would print from lan connection but only after trouble shooting several times. Did purchase another Epson waiting for delivery.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Sadgma, we appreciate your continued business. We apologize for the Wi-Fi issues that you had encountered. We'll forward this information to the appropriate product team for review. If you ever need assistance again, our Advanced Support Team can be reached at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Kind Regards, Bobby - The Epson Team.