Customer Ratings & Reviews
- Model:
- C11CJ07201
- SKU:
- 6426722
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Customers are saying
Customers are pleased with the WorkForce Pro WF-3820's print quality, ease of use, and overall performance. Many find the setup process quick and simple, and appreciate the printer's compact size and quiet operation. However, some customers have expressed concerns regarding connectivity issues and the functionality of the paper tray. Despite these drawbacks, many feel it's a great printer for the price.
This summary was generated by AI based on customer reviews.
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing works on this machine. I called Best Buy and also customer service on owners manual book but no one knew what is wrong with it.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Hassantahsinihassantahsin, we appreciate your feedback on the Epson WorkForce Pro WF-3820. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance. Sincerely, Tony - The Epson Team
Need instructions
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered to my home without instruction or CD. Can’t advise anyone to purchase if it doesn’t come everything needed to use it
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear Valued Customer, we're here to help. The user manuals and printer software can be downloaded for free on the product support page at www.epson.com/s/SPT_C11CJ07201. If you need further assistance, your WorkForce Pro WF-3820 includes free lifetime technical support, and our support team can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Bobby - The Epson Team.
Won't Print Without Black Ink
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer won't print if you run out of black ink, even if it is a page with only color. I also tried taking out the black ink cartridge to see if I could bypass this restriction; it still wouldn't work.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Noah, we're sorry to hear you were not satisfied with your WF-3820 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. If we can help you with anything else, our support team can be reached by phone at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. Hopefully, we can assist you with a future product. Sincerely, Sam - The Epson Team.
Do not recommend.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend. I purchased 2. 1 of the two worked great. The other has issues detecting ink levels
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Brandon, we are sorry you had issues with your WF-3820. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Dylan – The Epson Team.
Negative issue.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product prints very light. Epson support is of no help. They have no solution to this issue.
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear Spencer, we are sorry to hear you are disappointed with your Epson printer. Your WF-3820 includes a one-year limited warranty, plus free technical support for the life of the product. You may reach our Epson Advanced Support Team directly at 1-800-241-5794 Monday through Friday from 7 a.m. to 4 p.m. (PT). Regards, Dylan – The Epson Team.
Paper feed crooked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The paper feed\print was crooked, and the rollers left lines on the prints. I returned it and got another brand.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi PrinterFluke, we're sorry to hear you were not satisfied with the WorkForce Pro WF-3820. Epson takes into consideration all feedback to improve the performance and quality of our products. If we can help you with anything else, our support team can be reached by phone at (562) 276-4382 or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20WorkForce%20WF-3820; Hours: Monday - Friday, 7 am - 4 pm PT. Hopefully, we can assist you with a future product. Sincerely, Bobby - The Epson Team.
Not a good one
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps telling me out of paper. Print one sheet and out of paper very irritated with it
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Cleta, we are sorry to hear you are having issues with your Epson WF-3820 printer. Epson provides useful information on paper feed issues in the product User’s Guide at www.epson.com/support/wf3820. If you continue to have problems with your printer, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. – 4 p.m. PT. Sincerely, Dylan – The Epson Team.
Mrs. jean Hunt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is and continues to be a big disappointment - this is the first time away from HP and probably the last.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Pumpkin, we're sorry to hear about the disappointing experience with your WF-3820 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your WorkForce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Slowest printer EVER!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this so I can print anything anytime. When I needed to print in color and I only printed 12 pages. It took 1 hour literally 1 HOUR this sucks, sucks, sucks!!!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear about the trouble you've encountered with the WF-3820 spool time. Your WF-3820 is backed by a 1-year Limited Warranty and includes free lifetime tech support. In addition, Epson provides an FAQ at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201 that may help address this issue with print speed. However, if this does not resolve the issue or you would like further assistance, You can reach our Advanced Support Team at 1-800-241-5794; Hours: Monday - Friday, 7 am - 4 pm (PT). We're here to help. Sincerely, Kevin - The Epson Team.
Definitely not a god purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t last you 6 months before it starts acting up, not to mention it constantly has to be rebooted to connect to Wi-Fi
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello KrystalB, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your printer includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Unreliable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer did not print 1 page at a time. I grabbed clumps of 2-6 pages each time. It would split a page into 2 pages. It constantly gave error messages. Utterly un-useable.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Billy, we apologize for the disappointing experience you had with the Epson WF-3820. Your business is important to us, and we're here to help. Epson provides information in the FAQs at www.epson.com/s/SPT_C11CJ07201#faq-8796127504460 to help you troubleshoot most problems with paper feed and print quality. Your WorkForce Pro printer also includes free lifetime tech support, so if you need further assistance, our Advanced Support Team can be reached at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Bobby - The Epson Team.
DO NOT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away for this piece of junk. You cannot print in BW unless color catridges.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello DavidB, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your printer includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Epson WF-3820
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor operating. Pulls through as many as 10 papers at a time from the cartridge. Jams all the time. Uses a lot of ink.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we appreciate your time sharing your experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Your printer includes a 1-year Limited Warranty, plus free technical support for the life of the product. Additionally, Epson provides helpful information, including device drivers and self-help tools, on the product support website at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Our Epson Support Team would be happy to assist you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT.
Sincerely, Sam - The Epson Team
Not easy to set up.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Never could get it to connect to Wi-Fi.
No, I would not recommend this to a friendWasted &200
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for Christmas-2021 and started using it in January-2022. I used it once and after that it would not turn back on. Not sure if I pass the store warranty
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Shawna, we're sorry to hear you're having trouble with the Epson WF-3820. Your WorkForce Pro printer includes a 1-year Limited Warranty, plus free technical support for the life of your product. Our support team would like to hear about the power issues you're experiencing and can be reached at (562) 276-4382. Hours: Monday - Friday, 7 am - 4 pm PT. We look forward to your call. Kind Regards, Bobby - The Epson Team.
Ink not align with printer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The carriage was not aligning with new ink. I bought two ink, one from Epson and one from staple but did not work. Very ANNOYING.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Lizzy, we're sorry to hear about your disappointing experience with the WF-3820 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your WorkForce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Don't buy it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy it, Scanning more than 2 sheets is almost impossible, without unlocking the pages from the tray. Print specific colors impossible
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Andrea, we apologize for the disappointing experience you had encountered. Your business is important to us, and we're here to help. Epson provides useful information in the FAQs at www.epson.com/s/SPT_C11CJ07201#questions to address most issues with scanning from the ADF and print quality. Your WorkForce Pro WF-3820 also includes free lifetime tech support, so if you need further assistance, our Advanced Support Team can be reached at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Kind Regards, Bobby - The Epson Team.
Uses to much ink.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer goes through a lot of ink. I buy ink monthly and barely print.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Meme, we appreciate your feedback on the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Not working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months is not working we paid 162 for 2 months that’s crazy
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Leila, we sincerely apologize for the disappointing experience that you had encountered. Your WorkForce Pro WF-3820 is backed by a 1-year Limited Warranty and includes free lifetime technical support. Please allow us to assist by contacting our support team by phone at (562) 276-4382 or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20WorkForce%20WF-3820; Hours: Monday - Friday, 7 am - 4 pm PT. We hope to hear from you soon. Kind Regards, Bobby - The Epson Team.
connectivity issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get printer to connect to internet or any computer. Taking back today.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello SteveG, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team