Customer Ratings & Reviews
- Model:
- C11CJ07201
- SKU:
- 6426722
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the WorkForce Pro WF-3820 Wireless All-in-One Printer for its good print quality, ease of use, and overall performance. Many appreciate the quick setup and reasonable price, as well as its compact size and quiet operation. However, some customers have experienced issues with the initial wireless connectivity setup, and a few have expressed concern about the paper tray design.
This summary was generated by AI based on customer reviews.
No faith in Epson
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to replaace a Canon 7020 that used more ink deep cleaning and flushing than it did printing. The canon was bought due to an Epson XP810 that had a preprogrammed end of life error (non resetable page counter) that shut the printer down. I needed a printer to print a repair order and shipping label to send the Canon printer in. I have a trust issue with epson over the xp810. At the time of purchase I couldn't get a Brother J6995, which is what I will be going to after tax season this year.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi NoWan, we apologize for the disappointing experience you encountered with your previous Epson printer. Your Epson WorkForce Pro WF-3820 includes free technical support for the life of the product. Your WF-3820 includes technical support for the life of the product. If you need assistance, our Epson Support Team would be happy to help, They can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Dylan – The Epson Team.
- Pros mentioned:Print quality
Ruth's Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used it much yet, but seems to print fine.
I would recommend this to a friend - Pros mentioned:Print quality
Perfect for everyday printing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer for the price. Clear copies. Prints quickly.
I would recommend this to a friend - Pros mentioned:Print quality
good printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easily does the job. I was surprised by how fast it prints and copies
I would recommend this to a friend - Pros mentioned:Price
Epson
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Meets all of my needs. Good value. But as usual ink can get expensive
I would recommend this to a friend - Pros mentioned:Print qualityCons mentioned:Wireless connectivity
Too complicated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printing was great when it was connected to wi-fi, but hardly ever connected. Moved it around to different spots and it was off and on connection. Also tried scanning and the alignment was off and had no idea how to fix it. Too complicated for me. Need something that is always connected to Internet and hassle free. Might go back to an HP.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Melvin20, we apologize for the disappointing experience that you had encountered with the Epson WF-3820. We'll forward your feedback to the relevant department to help improve our future products. If we can help you with anything else, your WorkForce Pro printer includes free lifetime technical support, and our support team can be reached by phone at (562) 276-4382 or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20WorkForce%20WF-3820; Hours: Monday - Friday, 7 am - 4 pm PT. Kind Regards, Bobby - The Epson Team.
- Pros mentioned:Overall performance
printer WF-3820
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so far great. will come back if any problems.
I would recommend this to a friend - Pros mentioned:Overall performance
Printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was very easy to shop online. The product is great.
I would recommend this to a friend Ok for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was inexpensive and works. Sometimes it randomly stops printing mid page. It uses a lot of ink. My local Best Buy doesn’t always have the ink in stock then charge $7.95 for shipping. I’ll go with a different kind of printer next time that includes ink or does an automatic ink service.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi user941159, we are sorry you are disappointed with your Epson printer’s cartridge life. Your WF-3820 includes free technical support for the life of your product. Our Epson Support Team may be able to help you customize your settings to optimize ink usage. Please contact us at (562) 276-4382; Hours: Monday – Friday, 7 a.m. – 4 p.m. PT. We look forward to your call. Regards, Dylan – The Epson Team.
All in one printer/fax
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer works well but installing proper drivers was a bit difficult.
I would recommend this to a friendGood printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to install, unable to install with cable. Had to connect it with Wi Fi.
I would recommend this to a friendEpson Printer/Scanner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printing works just fine but having problems with connecting for scanning
I would recommend this to a friendGreat work from home printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started working remotely and this printer works great. Little down fall is the ink runs out close to 500 pages being printed and is a little expensive. I do like that I can scan in up to 30 documents at a time.
I would recommend this to a frienddidn't try to print photos
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy to install and connect to WiFi. Does the job, including scanning and 2-sided printing
I would recommend this to a friendPrinter Problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the printer 1 month ago. It is making noises. Geek squad is coming to look into the problem. I Never had a problem with any printer I have had in the past after only one month…and I’ve printed very little.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello BonnieL, we apologize for the disappointing experience you’ve encountered with your Epson printer. Your WorkForce Pro WF-3820 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Dylan – The Epson Team.
great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it's a great printer, no problem and very economical on the ink, this is my first Epson and won't be my last
I would recommend this to a friendNot over whelmingly impressed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t feed more than 1 sheet of paper at a time. That is not what I expected. It keeps telling me a firmware needs downloaded and I already know as soon as you do you will not be able to use any other ink than Epson which I disagree with. I am disappointed in the quality of the machine not the printing. It’s hooked up to wi-fi but doesn’t always recognize it and I have to turn it off and then back on. The printers of the past seemed so much better in their packaging.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello unimpreewd, we're sorry to hear about the disappointing experience you had with your WF-3820. Epson provides useful information on troubleshooting Wi-Fi issues, including FAQs and self-help tools, on the product support web page at www.epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your WorkForce printer is backed by a 1-year Limited Warranty and includes free lifetime tech support. If you continue to have problems with your printer, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Latest firmware update disables the use of non-Eps
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve purchased this printer about 6 months ago and it has been working well. I’ve used both Epson ink cartridges as well as generic cartridges from a 3rd party (about ½ the cost of the Epson cartridges) with good results. However, in March of 2023 Epson pushed out and automatically installed a firmware update to the device that now PREVENTS non-Epson print cartridges from being used. This caused my perfectly working printer to immediately stop working until I purchased and installed a new set of Epson print cartridges and disposed of all the stock of generic cartridges I had previously purchased. This change is particularly troublesome in that Epson provided absolutely NO information on the contents of the firmware update before it was automatically installed. It INTENTIONALLY disables a key feature on which I based my original purchase of the printer – the availability of ink cartridges from multiple sources. After spending several hours on the phone with Epson support yesterday, they also indicated they have consciously decided NOT to provide any way to roll back to the previous version of the firmware. In other words, once the firmware update is installed going forward the printer will ONLY accept Epson print cartridges. Potential customers should be aware of this newly enforced limitation of the printer as well as (in my opinion) the un-professional business practice used by Epson to enforce this change. Given what I know now, I would not recommend purchasing this printer.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello MarkA, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
No Bluetooth
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well once you get your network set up. Wish it had Bluetooth.
I would recommend this to a friendMr.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good value. It works fine Ordered online and was ready for pickup when they said it was Ty
I would recommend this to a friend
