Customer Ratings & Reviews

not too good, the scanner is too complicated, I bought one but I returned itI I exchaged It with hp much better

Its hard to find the right ink. its slow. constantly going off line and cheaply made

Epson makes good printers. The hardware of this product is no exception. It also has the Fax option so make sure that you are setting up close to a phone jack. First, this is ideally for a home-office set-up. It has a bit more weight and feels solid though a bit too plasticky if I am being honest. The touchscreen lcd is good. Secondly, the set-up was just too time consuming for a mixture of reasons. The packing was intense. A lot of blue tape had to be taken out. A lot. The physical part of the set-up was intuitive but just takes a while. After you take out the tapes, you plug the printer in, put in the ink, and it initiates the ink for 5 minutes. You are then prompted to use the CD. My desktop has a CD drive so that helped. If your computer does not have a CD drive then you need to download the software. Downloading the app on your phone may be a better idea. I will tell you why. The software interface out of the CD is clunky; it reminded me of those interfaces that came with the CDs of Windows 2000/XP. And, after a while it throws out problems that may give the regular person headaches. I cannot imagine a regular guy loving the option of a static MAC address or something else. During my case, the CD interface was clueless about the what was prohibiting it from connecting to the WiFi network. It asked me to take some steps that I really did not need to take. Imp: if your wireless setup hits a roadblock, simply use the physical lcd interface on the printer and type in your wireless network name (it should have that in the list anyway) and then type in the WiFi password. That worked quickly. Immediately the network interface through the CD could find the printer as well and the rest worked out like a charm. Honestly, the competitors have a more user friendly experience of connecting through and to the network. The interfaces are simply better. However, the mobile apps are spot on for Epson and should be easy to use. Print quality is great. However, the paper cassette looks and feels clunky and it was a struggle to set it up properly. It simply will not print if the cassette is not in order (which is same with all printers). Once the printer was connected to the network it worked wonderfully. I tried to see it through all the mobile devices in our home network and they all worked fine even without the app. The only exception was an old device that needed me to download the Epson app. The printer sleeps after a while and disappears from the network. You need to wake it up to do wireless printing. In 2020, the reputable printer companies will give out efficient products that will print and print well. Simple. But, in 2020, the software use experience, should be less clunky. A regular consumer should not have worry about the variations of their computer’s MAC address or the intricate configurations of their home network. This is a constructive criticism and I hope Epson listens.

It is an ink guzzler and the scanning try always malfunctions.

Works great, ink runs out within weeks. Will not allow for 3rd party cartridges.

horrible printer, scanner, having trouble with epson on getting refund

I didn' like the printer. I exchanged it for an HP. It was hard to use.

Had paper jams consistently. Have only had it a month. Too late to take back.

The printer wouldn't print from either cassettes only the back

I'm never going to get this again doesn't print right

I have purchased, and used a ton of all in one printers over the last several years, but this is the first time I have put one to use in my small business. Let's discuss how the Epson WorkForce Pro WF-3820 Wireless All-in-One Printer has handled its time with us so far, and how it compares to some of the other printers I have recently tried. First off I would like to say that the Epson WorkForce Pro WF-3820 Wireless All-in-One Printer is a good printer overall. It has many of the features you would expect in an all in one, and it performs them well. Build quality is great. It's as good or better than other printers at this price point. Touchscreen is large enough, and most importantly responsive. Many other printers I have tried have fallen short there. Paper tray is large which is great in the business environment. Setup was easy, but did take some time. I used the included setup cd which had all the optional extra software for scanning, faxing, etc. I chose to install everything. It did take some time. It downloaded drivers, installed the software, at which point it downloaded more drivers, etc. the whole process took 30-45 minutes although some of that may have been my internet quality. Overall I am not too worried about the time it took to set up as this is a one time thing. Further test revealed that all functions performed as expected. Scanning works well, and finishes quickly providing a great digital copy of your materials. Printing is equally quick as claimed by the developer, and provides crisp and clear text and images. This is my only real concern. It states that it is made for high volume workplace printing. It certainly prints quickly. What I am worried about is the use of ink cartridges. I would much prefer to see the use of larger refillable ink tanks or laser jet toner for use in a high volume printing environment. That being said I still give this printer a 5 star rating. I want to judge it on what it is, and not what I think it should be. It does everything it claims to do, and does it well. Time will tell what kind of volume I will get out of the ink tanks. What I can say for now is that all of my work colleagues enjoy using the printer, and I do too. If you need a printer for your SMALL business I would absolutely recommend the Epson WorkForce Pro WF-3820 Wireless All-in-One Printer.

This AIO is fantastic and is a breeze to set up and use but has disconnected from my WiFi several times for no reason but otherwise ok. The adf is good and no jam ups...I even scanned 34 pages with not one hiccup. Very speedy print speed and fabulous color reproduction. The ADF is a real star in its speed scanning ability and accuracy. The touch screen to me is a bit on the smallish size but visually acceptable. The include cartridges are standard and so only expect about 200-300 pages or less depending on your print quality setting. The XL is the best choice from economic standpoint but still expensive per sheet printed. I like the printer but hate the cost of ink cartridges but otherwise a very good moderate price printer that does everything very very well. 4.5 stars.

The Epson WorkForce Pro WF-3820 is my second Epson printer. I also own an ink-tank series and prefer the WF-3820. Epson has made some huge improvements which make the WF-3820 so much better. Starting with the touch screen, it's 100x easier to setup. I have the WF-3820 connected to my WiFi network in a few minutes, even downloading and installing a firmware update before i had even printed a test page. This is the best setup experience ever. Ink comes in 4 separate cartridges. It's a CYMK printer for those who care. Print quality is great and fast. It's worth upgrading or getting a WorkForce series printer because they are designed for higher speed printing which is what you need in an office environment. Scanning works perfectly. Love the Auto Document Feeder (ADF). I scan a lot, so this will make my life easier. Some tips. The WF-3820 comes with a software CD. I don't know about you, but no computer we have has a CD drive. You can download the drivers for free from here. https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-WF-3820/s/SPT_C11CJ07201 You can print directly from your iPhone using AirPrint, there's not additional setup required. The WF-3820 does have a Web UI. If you find the IP address of the printer on your network, you can connect to it (no password, you set one up on first use) which lets you adjust some admin settings. I only wish the printer was a little more compact, but it's a trade-off because you are getting ADF, a paper tray that fits 250 sheets, and a few other extras. Overall, incredible value for the price and seriously love the touch screen.

This printer is packed with features for the size. It is very easy to setup and get connected to your wireless network. It prints fast and copies look great. The ink seems like it will last a long time. The paper alignment can be a little picky and it needs to be precise or the paper will jam. The touchscreen is really neat and it holds plenty of paper for large print jobs.

This printer has fit excellently into my family needs for printing, especially in the midst of a lockdown when schoolwork and office work are both being accomplished at home! Some of the benefits I am enjoying about this printer are that it is small enough to fit into a reasonable sized office or computer room, but large enough with plenty of paper capacity and printing speed/efficiency to get the job done well. Dimensions are 16.7” long by 14.9” deep by 9.8” tall. The printer set up, like previous Epson printers I have had, was very easy-- connecting to the Wi-Fi in my house quickly and getting set up on multiple computers and devices no problem. I like that this printer has an ADF copier/scanner/fax feature and a scanner tray you can manually place items on for scanning. The two-sided printing is awesome and honestly that alone cuts down on paper consumption a great deal. The only thing I will be keeping an eye out for is suitable generic ink substitutes as with other Ink cartridge types from Epson, the replacements are very expensive for the 822 or 822XL cartridges. Again, however, it is looking based on current rates of printing and ink levels that these cartridges will last for many, many prints! Overall I am very happy with the upgrade to this printer and what it is offering for a school and work lockdown household!

I was looking for a reliable printer that works well with Mac, iPhone, and iPad, and this espon printer has been perfect! It connects seamlessly via Wi-Fi, prints super fast, and delivers high-resolution quality for both text and images. What’s even better? I use it with the Printer AI app to make printing even more convenient and efficient! Key Features of Printer AI: One-Tap Wireless Printing – No cables, no complicated setup. Smart Document Scanning & PDF Conversion – Great for assignments & reports. Ink & Paper Optimization – AI ensures cost-effective printing. I highly recommend this printer + Printer AI for students, business owners, and home users! Download Printer AI today: https://shorturl.at/ale8V

Didn’t have a chance to used the fax until now. The feeder doesn’t work it gets jam every time. U have to feed it one paper at a time. Really sucks.

keeps disconnecting from wifi. no matter what I do I have to reenter all my credentials to use wifi printing. I will be returning.

Excellent value. Good quality. Easy to operate. Prints very well.

I am not able to apply for my warranty, as the form will not accept my serial number. I have tried several times. Please advise.