Customer Ratings & Reviews
- Model:
- C11CF75201
- SKU:
- 5732906
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers love the WorkForce Pro WF-4740's print quality and ease of use, frequently praising its straightforward setup and convenient paper trays. Many appreciate its compact size and wireless functionality, finding it a good value for the price. However, some users have reported issues with the scanner's reliability and occasional malfunctions after extended use.
This summary was generated by AI based on customer reviews.
Great printer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Would recommend to anyone who needs it.
I would recommend this to a friendVery Disappointing Printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had several Epson printers over the years. This is by far the worst. I've had it less than six months and I've had to uninstall and reinstall the software twice. It often feeds more than a single sheet. The set-up for settings is unusually complicated. I only got this because I needed a 2-tray unit so I could "easily" print either letter or landscape. I would never get this machine again.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear about your disappointing experience with the WF-4740 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson provides useful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-4740/s/SPT_C11CF75201#questions. Additionally, your WorkForce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Do NOT recommend this printer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this printer a little under 3 years. It has been a disappointment. There have been constant paper feeder problems over the years - it picks up several sheets instead of just one and then you have your one page printed on 2 or 3 sheets of paper. The ink seems to need refilling at least twice a year and is NOT cheap. The final death knell was the scanner stopped working about 6 months ago - got a "scanner error" reading on the display - that would not go away with updates, etc. Could still print things from the computer, but the constant error message rendered the display and scanner useless. Finally there was some automatic update from Epson in November that killed it. Can't print at all now from the computer "printer needs attention". Looking now at a black/white laser option. If I need color I'll go somewhere and get it printed. Inkjet just isn't worth the hassle. And after this experience with Epson, I won't be buying an Epson again, either.
No, I would not recommend this to a friendSlow, noisy, and limited to 24lb paper
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did I get a lemon? This printer claims fast everything - scanning, copying & printing. In my case it does NONE of those things. It is connected via a USB cable to my computer but I have tried WiFi to see if that is faster. (answer is No). I could live with the slowness but the lack of support for 'thick' paper (anything over 24 lb) is the most disappointing. My previous Epson printers handled 110 lb cardstock with no problem. I have owned several Epson printers over the last 10 years but this one is my last! Customer service (2nd language only) and tech support are terrible and cannot solve problems with the equipment. Epson is no longer a decent product. Look elsewhere.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello BetNel, we're sorry to hear about your disappointing experience with the WF-4740 printer. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-4740/s/SPT_C11CF75201#questions. Your WorkForce printer includes a 1-year Limited Warranty and free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Stay Away from Epson Work Force Printers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scanner Error...Epson Sent me a WF-4740 as a replacement for my WF-4640 which had "permanent errors". Its 5 months later and now the WF-4740 has a "scanner error" and won't power up. I've had nothing buy problems with it, head cleanings all the time, etc. And now after 30min on the phone with their tech support, Epson won't send another replacement for this one as it only had 30 days of warranty. I would stay away from Epson products. Going back to Canon who always had great customer service. And I've been reading lots more reviews of "scanner errors"
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi brian27, thank you for sharing your experience with the WorkForce Pro WF-4740. Epson takes into consideration all feedback to improve the performance and quality of our products. We'll forward this information to the relevant department as we're always looking to make future Epson products better. If we can help you with anything else, our Advanced Support Team can be reached at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Once again, thank you. Sincerely, Bobby - The Epson Team.
Do not buy this printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this printer for about a month now and have found it to be very low quality. I work as a one person business and don't require anything near what you would call heavy duty printing needs. The autofeed scanner for scanning multiple documents misfeeds literally every single time I use it, rendering it virtually useless. It does the same when printing a multiple page document, it will print a page then add a blank page, then print a page etc. Definitely NOT recommended. Spend your money on a better printer.
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear DV1968,
We are sorry to hear that you are disappointed with your Epson WF-4740 printer. Your WF-4740 includes a 1-Year Limited Warranty, plus free technical support for the life of your product. You may reach our Epson Advanced Support Team directly at 1-800-241-5794.
Regards,
Elizabeth - The Epson Team.
can not just print black
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.30 days in first one had a clogged print head/ replaced by 3rd party the manufactures website doesn't even work to allow for warranty claims to be processed. I was hung up on multiple times by Epson service. -Can only print black and white if color cartridges are full. -Color cartridges go empty even when black and white are selected on both their application and the printing application. -you ask for a refund as it states in their operating manual you can print either and they hang up. 60 days of ownership and it doesn't work expensive paper weight.. Well the scanner works so at least there is that!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello honestconsumer8605, thank you for sharing your experience with the WorkForce Pro WF-4740. We appreciate your business and value your feedback. You can continue to print temporarily with black ink when you've expended a color ink cartridge. For more information, refer to the FAQ at www.epson.com/faq/SPT_C11CF75201~faq-00007e5-wf4740. If you need further assistance, please call our Advanced Support Team at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Bobby D. - The Epson Team.
- Cons mentioned:Reliability
Terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Epson sent 3 replacements for the original one i purchased. Time wasted beyond whats normal and now number three Malfunction. I give up! Do not purchase this product
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Momof4, we sincerely apologize for the disappointing and frustrating experience that you had encountered with the WorkForce Pro WF-4740. Epson takes into consideration all feedback to improve the performance, quality, and support of our products. We'll forward your feedback to the relevant department for review. If we can help you with anything else, please call our Advanced Support Team directly at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Kind Regards, Bobby D. - The Epson Team.
would definitely NOT buy again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer repeatedly has failed to scan properly. Claims there is no connection even when a document had been printed minutes before over the same cable. Several times it has not recognized epson ink replacement cartridges. Recently, printer has become unable to recognize paper in tray. Put in 5x7 to print photo and printer insists that paper in the tray is 8.5x11. Restarted, took tray out, etc. but it will not print and there's no override. Anything that functions so poorly should be avoided.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello cprcpr, thank you for taking time to share your experience with the Epson WF-4740. We appreciate your business and would like to hear more about the connectivity and paper issues that you're experiencing. Please reach out to Epson Advanced Support for assistance by calling 1-800-241-5794; Hours: Monday - Friday, 7 am - 5 pm (PT). We're here to help. Sincerely, Bobby - The Epson Team.
Printer not worth $1
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this printer. I bought one and it worked for a few hours. Then I was on customer service for hours, and it printed a few sheets, then would not work again. I replace the cartridges and the printer does not recognize them. The help screen will not leave the cartridge page to allow access to reset printer. The company sent me a new one and I am having the same issues. These printers are more bother than they are worth. Issues with wifi connectivity.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello JohnAnnapolis, we apologize for the disappointing experience that you've encountered with our customer support and the WF-4740 printer. Epson takes into consideration all feedback to improve the performance, quality, and support of our products. We'll forward your feedback to the relevant department for review. Please give us another chance to help by calling our Advanced Support Team directly at 1-800-241-5794; Hours: Monday - Friday, 7 am - 4 pm (PT). We appreciate your time and look forward to your call. Kind Regards, Bobby D. - The Epson Team.
EPSON is garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worstt printer EVER!!!! Nothing but problems since we got it. I will never buy another Epson again. You spend a lot of money thinking you are getting a good product but think again. We only print a few documents here and there and we had to replace the ink almost every time. Plus, the quality of the prints were terrible every time. NEVER AGAIN.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we apologize for your disappointing experience with the WF-4740 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-4740/s/SPT_C11CF75201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need assistance.
Sincerely, Sam - The Epson Team
Lasted 6 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Of course after I had bought replacement inks it started looping with an error code of 000084. Now I am getting a refurb unit with who knows how many hours on it. Never buying Epson again, especially since it is over $100 for the replacement ink set.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Valued Customer, we apologize for the disappointing experience you’ve encountered with your Epson printer. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Your Epson includes free technical support for the life of the product. Please give us another chance to help by calling our Advanced Epson Support Team directly at 1-800-241-5794. We appreciate your time and we look forward to your call.
Kind Regards,
Bobby D. – The Epson Team.
Beware of Epson customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first Epson WF 4740 I purchased had faulty scan button so Epson sent me this refurbished printer. Then the paper jam error message went on when there was no paper jam on the refurbished printer. Epson declined to replace it. BEWARE!!!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear about your disappointing experience with the WF-4740 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Your WorkForce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Poor print quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The copy function is good, but printing from my computer (Windows 7 pro) is awful! I have a feeling there is something wrong with the software settings. The Epson people say the printer is fine but cannot help with adjusting the print quality.
No, I would not recommend this to a friendBrand response from Epson
Posted .H, we're sorry for the disappointing experience you've encountered with your WF-4740 printer. Then printers firmware may need to be updated by following the steps from this link: https://files.support.epson.com/docid/cpd5/cpd53015/source/printers/source/troubleshooting/tasks/checking_updates_spc_nodash.html Please give our Advanced Epson Support Team the opportunity to assist you by calling 1-800-241-5794; Hours: Monday – Friday, 6am – 8pm PT. Thank you for your patience.
Sincerely,
Stephan – The Epson Team
Byers Beware!!! $600 Down the Drain!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this printer for my small business. In less than two weeks, I have spent over $250 in toner, trying to clean the ink nozzle. Customer service and technical support was a huge waste of time as well. I will never buy another EPSON product ever again!!!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear about your disappointing experience with the WF-4740 printer. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-4740/s/SPT_C11CF75201#questions. Your WorkForce printer includes a 1-year Limited Warranty and free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.