Customer Ratings & Reviews
- Model:
- C11CJ06201
- SKU:
- 6426721
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the WorkForce Pro WF-4820 Wireless All-in-One Inkjet Printer's print quality and ease of use. Many find the overall performance satisfactory and appreciate the simple setup process. The size and price are also well-received, with some noting its quieter operation compared to previous models. However, some customers expressed a desire for improved scanning capabilities, specifically requesting two-sided scanning functionality.
This summary was generated by AI based on customer reviews.
Loud clunky sounding machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very loud and it sounds like it not made well I would return it but printers are in short supply due to COVID so we will keep it until it dies, maybe 6 montgs?
No, I would not recommend this to a friendBusiness cards
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good unit but will not print on card sto k. Got for business but has it limitations
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello DouglasT, we apologize for your disappointing experience with the WorkForce Pro WF-4820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-4820/s/SPT_C11CJ06201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance. Sincerely, Tony - The Epson Team
Not So Happy Long Term Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both Best Buy and Epson advertise this printer will do two sided copying and scanning using the ADF. That is not true, you must do it manually. We bought this printer to use for ADF two sided scanning and it will not perform as advertised. We contacted both Best Buy and Epson and they apologized but cannot do anything to correct the problem and will not allow us to send it back for credit and purchase the WF-4830 to get the features we thought we were getting on the WF-4820.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello NotVeryHappyCustomer, we apologize for the disappointing experience you've encountered. Your feedback is important to us, and we'll forward this information to the relevant product teams for review. If we can help you with anything else, your WorkForce Pro WF-4830 includes free lifetime tech support, and our support team can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Bobby - The Epson Team.
- Pros mentioned:Print quality
Great machine!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, great print quality and speed. Easy to change cartridges. Nice display!! Only con is a bit noisier than expected.
I would recommend this to a friend Inconvenient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is not user friendly. I’m inconvenienced every time I need to scan a document.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello LisaC, we appreciate your feedback on the WF-4820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-4820/s/SPT_C11CJ06201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has too many selections to work easily. It will not print headers/footers on my print screens and website. For that reason I don't like it!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello nope, we're sorry to hear about your disappointment with the WF-4820 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson provides useful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-4820/s/SPT_C11CJ06201#questions. Additionally, your Workforce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need further assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Not what the review said
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working right within 2 months and cannot get it to work
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi KORN, we are sorry to hear you are having issues with your Epson printer. Your WF-4820 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
WiFi connectivity not good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects from WiFi frequently. We changed from an HP Envy to this one. Looked great on paper but the constant dropping of WiFi is frustrating.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi AK16, we're sorry to hear about the issues that you've encountered. Your WF-4820 is backed by a 1-year Limited Warranty and includes free lifetime technical support. If we can help you with troubleshooting issues with wireless network connectivity or anything else, our Advanced Support Team can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Kind Regards, Kevin - The Epson Team.
Epson work horse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is a work horse. Performs all of the work from home office work.
I would recommend this to a friendPrinter Blues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 2nd one. The first was terrible. Same brand as this one which is my second, exact same product and hoping for a better outcome
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Rhythm, we're sorry to hear about the trouble you had with the first WF-4820 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson provides useful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-4820/s/SPT_C11CJ06201#questions. Additionally, your Workforce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need further assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Won't autofeed both sides of originals.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine. Prints automatically on both sides of paper but won't autofeed both sides of originals.
I would recommend this to a friendBrand response from Epson
Posted .Hello Dylan, we're sorry to hear about your disappointing experience with the WF-4820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information to address most problems, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-4820/s/SPT_C11CJ06201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please reach our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need any assistance.
Sincerely, Sam - The Epson Team.
Epson printer for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device was returned after spending four hours with tech support. Seemed to work great during set up but kept giving an error message that there was no paper. Asked me to load but there was paper in device. Very cheaply made compared to my last printer that lasted over ten years. Very disappointed.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello SewJoySew, we apologize for your disappointing experience with the WF-4820 printer. Epson considers all feedback to improve the performance and quality of our products. We'll forward this information to the appropriate department for review. Hopefully, we can assist you with a future product. If we can help you with anything else, our support team can be reached by phone at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT.
Sincerely, Sam - The Epson Team.
Worst printer I have ever bought
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printing and scanning quality are OK when you can get the device to work. There are several "versions" of the same unit with different names in the device manager (Epson 4820, Epson 4820 series, Epson 4820 Fax, EpsonE2B793). Printer drivers won't install. Ink cartridges are very difficult to remove and insert. Paper tray sticks, cheap plastic. No matter how much you fan the paper before inserting into the tray, multiple blank sheets or partially printed sheets come through the printer. Control Panel is annoying and you have to close each window manually. I cannot get the WiFi to work. Scanner functions are confusing and only work on certain of the "named" versions. Legal paper is the scan default and grayed out, you need to "Preview" the page before scanning to change the paper size. ScanSmart doesn't work with automatic document feeder; it only scans one page at a time and it's a clumsy, multi-screen process. Epson Support page and user manual are worthless.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello AurelieK, we're sorry to hear about your disappointing experience with the WF-4820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-4820/s/SPT_C11CJ06201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please reach our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need any assistance. Sincerely, Sam - The Epson Team.
- Pros mentioned:Ease of use
Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer easy to use! easy to set up ans its was affordable.
I would recommend this to a friend Not so good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer consistently draws up more than one sheet of paper. I will continue use it and if it does not improve I will return it!
No, I would not recommend this to a friendDO NOT BUY THIS PRINTER
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this printer as an alternative to the HP printers I usually always bought and because Epson was the first printer I bought when buying my first computer years ago and was very satisfied with Epson at that time. However, this has turned out to be the worst printer I have ever owned. The user interface is horrible and not user friendly at all. The printer does double side print and scan but it does not double side copy. Uses a tremendous amount of ink and always misfeeds or jams when scanning documents. I will NEVER buy Epson again.
No, I would not recommend this to a friendLines in printing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.started having black lines in copies from the start
I would recommend this to a friendBrand response from Epson
Posted .Hello NathanJ, we appreciate your feedback on the WF-4820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-4820/s/SPT_C11CJ06201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Not recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this printer/scanner/copier for about a month. It literally sits 3 feet from my wifi router. Yet, it struggles to print wirelessly. Often, it takes about 5 minutes for it to print a page, if it prints it at all. I sometimes have to turn it off and back on again for it to connect. (And do a few other things to it.) I have had to talk to Epson Tech support twice (they are nice and helpful). The first time was to get it set up wirelessly and today was for them to tell me how to get it to work using a cord to connect it to my laptop. Come on! It's 2023! First, it shouldn't need a cord and Second, it shouldn't require tech support to get it to work!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi AlamoGal, we’re sorry to hear you’re having issues with your Epson WorkForce Pro WF-482. Your product includes a _-year limited warranty and free lifetime tech support. The Epson Advanced Support Team would be happy to help get your printer set up and resolve any issues. Please call us at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Tony – The Epson Team.
Not a very reliable printer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is hard to get it to work correctly on your net work. I’ve had other Epson printers, and they were much better. This is one of the worst printers I’ve ever had to deal with would not recommend it at all.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi neuby174, we are sorry to hear that you are experiencing issues with your printer. Your Epson WorkForce Pro WF-4820 includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 7am – 4pm PT. Sincerely, Tony – The Epson Team.
Meh
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer scanning feature is terrible, the paper gets jammed a lot...and it is very slow. This thing has caused more headaches than printed/scanned documents. Ok if you're on a budget.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Germ0o, Epson provides useful information on how to solve scanning issues in the product’s User’s Guide at www.epson.com/support/wf4820. If you still have problems scanning, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. – 4 p.m. PT. Sincerely, Dylan – The Epson Team.