Customer Ratings & Reviews

It just had a lot of issues and would not work. I didn’t like this product at all and it was very frustrating.

Used a hand full of times after that nothing Save yourself time effort trouble &money Buy something other than this

Quality of copies excellent. Wireless works well as long as you do not use other functions. Once you use let say copies then you have to reinstall wireless again

I ordered an Epson printer and when I received it, it had two broken parts. I brought the two parts into the store thinking that I could just get two new parts. That was not the case and I was told that I would have to bring the first printer back so that a new printer could be ordered. I feel that you need to change your policy about having items broken in shipping. It was not fault that the parts were broken. It was a real frustrating situation trying to get this problem resolved.

I went in not knowing what kind of printer I needed. Told the salesperson what I was looking for and what I needed it for took it on his advise on which one I should get. Well, needless to say I cannot scan and email from this printer like I was told I would be able to do. Then come to find out I had only 15 days to be able to exchange it. Well 17 days later is when I had to scan something and found out that this is something that cannot be done. The exchange and return policy of 15 days is terrible. I will make sure everyone I know is told not to purchase anything from Best Buy.

Unreliable printer, ink cartridges are an absolute joke. Don't waste your time our money!!!

Easy setup but not easy to use. Jams are common. Faxing is awkward. Would spend more next time for better product

Unless you work in IT or are very good w troubleshooting tech issues(like being able to track code and such to figure out what the issue is), don't buy this printer. Spend a little more and get something more every day user friendly, I've had many printers and this is the worst. I'll never buy Epson again. Going back to HP. **This definitely isn't for you if you plan to use wireless printing, couldn't get it to print via wireless connection, even w the help of my companies IT department.**

This is a great Printer. Used the Best buy chat feature to talk to a tech to make sure it would be compatible with my network setup. Easy ordering fast shipping and easy set up.

Exactly what I needed! Has every feature i need for my home office in one printer. Very good price complete with long lasting ink compatible

Little hard to initially set up as a program that only allowed Microsoft approved apps had to be disabled so I could download and install the files. Once that was done everything worked fine.

Half the time it won’t print. Said there were updates but can’t figure out how to do it! Would not purchase this product again.

Failed after first 2 months. Not worth it. Had issues shortly after buying

I am kind of bummed, I ordered a black one and received white. I don’t have the time to come back to the store and exchange fir a new one. I live out East so not any easy trip. They brought it to my car at curbside, which I appreciated. However, I got home to set up and it was late and you were closed and I am just not happy. This is my second printer because the first one I bought was faulty, so at my wits end with the whole purchase. I’m a realtor and very busy. This whole process has been a disappointment!

Had a bit of a problem getting started. Has functioned fine once issues were resolved. Not user friendly.l

The printer is okay the ink is to costly. May have to find a different brand with 3rd party compatible ink.

Love the printer only thing is the paper tray. Wish it was at the bottom rather than the back. Other than that I really like it and the app and all the features.

Difficult to set up and doesn’t come with usb cable which of course I didn’t know until setting up.

Needed an all in one and I do a lot of printing so to save paper I do 2 sided printing. Settings are complicated and I was able to get the back side of the page to print from the top but even with the same setting for duplex tumble the back page is always upside down. I don't like this but guess I'll deal with it since I did not pay much for the printer. Not as user friendly fro a settings aspect as the HP all in one printers I've had in the past. May end up with an HP before too long just for simplicity of use.

Rep. was very helpful, honest and provided professional Customer Service. Answered my question to the fullest in order to finalize a sale. Excellent job!