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Customer reviews

Rating 4.5 out of 5 stars with 830 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 830 reviews
  • Rated 5 out of 5 stars

    great remote camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks amazing and seamlessly integrates into my existing system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi camera's.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy instalation and connection, no cables and the resolution of the videos is very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great stuff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it so far. I am not too sure about the solar part of it just yet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Camera

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. the motion detection tracks everything that steps foot in our yard and the solar keeps it charged.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great but Needs Wi-fi and HomeKit Connectivity

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This kit comes with 2 solar-powered IP67 weatherproof wireless 4K S330 cameras, an S380 HomeBase with 16gb of onboard storage, and two mounting bases. The cameras have a solar panel on top, and a USB-C charging port and threaded mounting hole on the back. The battery is not removable. Around the front is an LED spotlight and the 4K camera lens surrounded by a blue ring. The mounting bases can be attached using 2 screws. The HomeBase is small and the top of it pops off to add a 2.5” hard drive or SSD. There are two USB ports (one supporting USB3), a network port, and a status indicator on the front. Both the cameras and base can emit an audible siren if an alarm is triggered. I really like that the user expandable storage can be internal. == Setup == The first thing I did was add a 1TB 2.5” SATA hard drive that I had salvaged from a busted laptop so I could store more video. After two weeks, the drive is only a tenth full so it would seem 1TB is going to be plenty for two cameras. Then I plugged the Homebase into my router using an ethernet cable and powered it on. The cameras need to charge for 8 hours prior to first use. Only one charging cable is included so use another to do both simultaneously. You can charge one from the base itself. You will need the eufy app from the Google or Apple app store to sync the cameras to the base. To set up the cameras you scan a QR code on the bottom of the Homebase, however the QR code is tiny and a slightly darker gray than the gray plastic it is printed on. I had trouble getting it to scan without moving the base near a window for better lighting. Once the cameras are connected you can mount them in their permanent location. This is where I learned that the Homebase and cameras are not able to connect to a Wi-Fi network. I have issues where one camera has trouble recording or playing live video unless I put the base station literally in the window at the front of the house. If the base at least supported a Wi-Fi connection I could place it in a more central location where both cameras would be in range, instead of being limited by the network wire. Ideally, the cameras themselves would support connecting to your existing Wi-Fi network to take advantage of the wireless infrastructure already in place and then it wouldn't matter where the base was located. == Performance == The app works well. You are able play live video or view recorded events from either camera. The video quality is good, better than most security cameras I have used. All the recording happens locally on the base meaning you do not have to pay any subscription fees, although they do offer cloud recording if you need it. The night recordings have been as impressive as in the daytime, with the built-in spotlight helping to illuminate the scene with some color versus relying solely on black and white night vision. The BionicMind AI detection is a feature that helps identify people from pets and vehicles. For people, it will list a person’s name if you have previously identified that face in the app. It will also find faces, pets, and vehicles and take a zoomed in snapshot for you for easier recognition. You can set up activity zones that will help filter out unwanted recordings (like cars going down the street) or a particularly cool feature is the ability to block out certain areas of the video, for example if you want to respect your neighbor’s privacy. I didn't end up using the included mounts since I was able to fit these onto two mounts that I used for a previous system. While they are partially covered by eaves on my roof this so far has not affected the solar charging capability to the point of being an issue. They have been going strong for two weeks now and I really like the solar dashboard feature that lets you monitor the solar efficiency. One downside I have noticed is the fan can be noisy in the base unit. I’m not sure if it’s because the older hard drive that I am using gets particularly hot or if this is normal but I will hear it spin up from time to time. Finally, I was disappointed to learn that this model does not support Apple HomeKit, only Alexa and Google Home. I use HomeKit exclusively in my home so unfortunately I will not be able to see these cameras alongside my other security cameras (that are about 5 years old and from a competitor.) It was even more frustrating to learn after a bit of research that eufyCam 2 supports HomeKit, but this newer version does not. == Pros == 4K Resolution No Subscription Required (optional cloud subscription) AI Object Identification Solar Powered Hard Drive is Concealed in Base Spotlight Anti-theft Alarm Two-way Audio == Cons == Base fan can be noisy No Wi-fi connectivity No HomeKit Support == Overall == The well-designed app plus quality of the video recording and no subscription fees makes this a compelling security camera kit. However, the lack of Wi-Fi connectivity and Apple HomeKit support could be a deal-breaker for some.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Nice cameras but laggy notifications

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On a solid wifi network with the hub centrally located. Notifications seem laggy compared to the previous hub model. The quality is on par with previous model and the new 4K cameras are very good quality. The solar panel seem to charge well for low use cameras. Might consider an alternative power source if being placed in a busy area.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very disappointed on the app quality it signs you out to many times.

    No, I would not recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via [email protected] or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, eufy

  • Rated 5 out of 5 stars

    Eufy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and no monthly fees. Geek Squad was great at setting it up and showing me how to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievable technology, had them for a month now and very happy with purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eufy cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cameras are really good. Wireless and good resolution

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear app is easy to use. Sound is great overall good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does perfectly what is supposed. 4K video recording and great features while saving everything locally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought additional cameras for the simplicity and not having to purchase any subscription.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solar camara Eufy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really recommend this surveillance camara solar .Super convenient

    I would recommend this to a friend
  • Cons mentioned:
    Motion detection

    Rated 2 out of 5 stars

    Great quality video but not so much detection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is good, everything is good except for the motion detection. You have to be really close to the camera to sense people around it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Security camara

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and the best I don’t have to pay membership

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The scary days

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The footage is really clear and the cameras are useful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    seamless operation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT camera system! It works with our doorbell camera and our door lock, too...all controlled by one app!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great quality

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    App works smooth and camera response time is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Singh

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great I like it Best Buy customer care very help thanks

    I would recommend this to a friend
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