Customer Ratings & Reviews
- Model:
- T88721W1
- SKU:
- 11913870
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Very intelligent camera security system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need a couple more cameras to add to my collection Santa
I would recommend this to a friendBest security system for what I need.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great security system. It’s nice to be able to add additional devices to the system.
I would recommend this to a friendStill nice cam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much better than their Eufy 2K.Better mounting bracket.
I would recommend this to a friendGreat cam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great security cámara. Easy installation. Very good
I would recommend this to a friend- Pros mentioned:Overall performance
works perfectly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works perfectly. the mounting is bit difficult on the outside wall if its not wood. I guess its a nature of the surface that matters. So far happy with the performance although AI is not perfect. Glad that its Solar.
I would recommend this to a friend Great!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome camera! Works great and lasts. Like the lighting
I would recommend this to a friendGreat item
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera's work great! Great view and easy to navigate.
I would recommend this to a friendBuy it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic camera. Great AI recognition of faces that have been stored.
I would recommend this to a friendSolar can
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cam Had ring before this one.Love the built in solar panel.
I would recommend this to a friendCameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed on the app quality it signs you out to many times.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Greatest Cams of all time
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4K is really ckear its not 100% 4K but it is the most clear ive seen
I would recommend this to a friendStarting to quit in less than two years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lat one year 10 months. Now it won’t stay online. Doesn’t appear to be built to last.
I would recommend this to a friendGreat product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Secure and great cameras ! Highly recommend ! Great brand
I would recommend this to a friendcameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the cameras wasn’t working from factory. Best Buy is giving me the hardest time to exchange the one that didn’t work. I’m still trying to get the exchange and get the whole system up and running. I had a very bad experience with the product and Best Buy. Awful customer service!
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Cloud stored
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice camera, it had all the specs we wanted. We purchased it, thinking it had local stored memory, but once we got home we did more research and found that the only issue we had was that its cloud stored and not local and has the chance of people opening your camera from their computer.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Here We Go Again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned my previous eufycam pro 2 and upgraded to this one for the reasons I explained on my review for the pro 2. Unfortunately, I'm experiencing the same problems with this new product! Seriously? I have this set up exactly the way I want, and this freaking thing still won't do what it's made to do! It's supposed to record up to 60 seconds of video as long there's motion within its view. And yet, it doesn't seem to record no more than 9 SECONDS while there's still motion activity right in front of the camera!!! Sheesh! For $550, you would think it would do the one job it was made to do!! So, here we go again! Another below average rating for the "infamous" eufyCam!!
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
In this case, could you please try the following tips to see whether they can help?
- Please check whether the connection between the camera and the Homebase is stable.
- Try to reset the camera by pressing the sync button for 10 seconds(please download important videos first) and re-add it to the app.
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Happy For A Month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After installing my cameras I was happy with my purchase until the snow came and everything changed, they worked when they wanted to. I contacted the company directly and I wasn't happy then I tried to get a refund from Best Buy and it was refused. Almost $700 lost, never again.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Cons mentioned:Connectivity
Unreliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These did not have a reliable connection, and accessing the video on a computer was a nightmare. It requires you to log into a service after generating a URL every few hours.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Cons mentioned:Price
Poor Coverage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not cover the area I needed it to cover and misses a lot of action going by my house. I have a door ring that catches a lot more than this does and cost a lot less.
No, I would not recommend this to a friend Think twice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the camera wouldn’t pair with homebase Turn around time is 1 month.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,