Customer Ratings & Reviews
- Model:
- T88721W1
- SKU:
- 11913870
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Secure and great cameras ! Highly recommend ! Great brand
I would recommend this to a friendHere We Go Again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned my previous eufycam pro 2 and upgraded to this one for the reasons I explained on my review for the pro 2. Unfortunately, I'm experiencing the same problems with this new product! Seriously? I have this set up exactly the way I want, and this freaking thing still won't do what it's made to do! It's supposed to record up to 60 seconds of video as long there's motion within its view. And yet, it doesn't seem to record no more than 9 SECONDS while there's still motion activity right in front of the camera!!! Sheesh! For $550, you would think it would do the one job it was made to do!! So, here we go again! Another below average rating for the "infamous" eufyCam!!
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
In this case, could you please try the following tips to see whether they can help?
- Please check whether the connection between the camera and the Homebase is stable.
- Try to reset the camera by pressing the sync button for 10 seconds(please download important videos first) and re-add it to the app.
If those don't help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Cons mentioned:Price
Poor Coverage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not cover the area I needed it to cover and misses a lot of action going by my house. I have a door ring that catches a lot more than this does and cost a lot less.
No, I would not recommend this to a friend Not value for money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is not upto my expectations. Even though I set up the Activity zone, the camera is not detecting vehicles and persons. Solar panel is a waste.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Pros mentioned:Battery life, Camera quality, Ease of use
Easy install. Great Camera / Software. Control.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To get it out of the way early, this is a fantastic system that does just about everything right. I could not be happier. Set-up was very, very simple. You are walked through each step, and I had zero issues. A button press or two, some app navigation, and a scan, and that is pretty much it. Once the base is up, adding cameras is just a few more button presses in the app. From there, the physical installation is more of the same. One of the main reasons I have put off cameras was “where to put them/how to put them/ how to power them.” Frankly, I was kind of blown away how eufy tackled all of these things with this setup. Given the wireless cams, I was able to get the placement I wanted with really no hassle at all. You get all of the necessary mounting parts and all it really took me was 4 screws. Once I mounted the two bases, you mount the cam “arms/adapters” I guess you could call them, and then you connect the cameras to them (there is a magnet system which can alert you to camera removal/theft). The adapters have ball mounts which allow you to get the exact view you want, which makes the whole process so easy. I can’t really get across how simple of a process all of this was. My other previous concern was how to power any camera I was looking to use. I really did not want to run power or have wiring in my desired locations. Here, the cameras are rated to have not only batteries that last a year on their own (they are bit large), BUT, they also have active solar panels on them that are suggested to need only 2 hours of direct sunlight a day to essentially “run forever.” Now, while early results suggest this seems to be a valid claim, I will need to see how this holds over time. Regardless, the long run battery and solar panels are features that I really appreciate. As are the inclusion of a spotlight, alarm (it can get pretty loud), and two-way audio (it works rather well). Simple, but great adds that really round out the security “package” being offered here. As great as the set-up/install was, the cameras themselves were just as good if not better. The cameras output great video. It is crisp, detailed, and bright. Day or night. I did not expect such nice footage from the night capture but was very pleased since that was what I was mostly looking for. The picture is fantastic, but I think what really allows this system to shine is the software and its integration of the hardware with the eufy app. There are loads of settings to allow you to dial everything in just the way you want it. Zones. Movement. Alerts. Face set-up/detection. Car detection. Pet detection. You can get as many or as few alerts as you want (they are very timely). Generally speaking, errors are few and far between, and the software really shines. The app is simple to use, built well, gives you great control and insight, and gives you the entire system at your fingertips. While ALL of what I have already stated are reasons to like this system, perhaps the biggest (for me at least), is that you can do all of this without being on a “plan.” Yes, you can get some added cloud benefits for a price, but you can use this system and get all of the utility as is, out of the box. Further, while it is not “needed,” you can (and I did) add an additional hard drive to the base unit to give you all the storage, more or less, you could ever want. It is becoming harder and harder these days to find such things, and it is a refreshing change. Ultimately, as I said, I really could not be happier with this system. Easy set-up. Easy install. Great cameras. Great software. Feature-rich. Control, with no subscription needed. I think my only “complaint” is I want a couple of more cameras.
I would recommend this to a friend - Pros mentioned:Camera quality
Base quit working at 13 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Warranty ran out at 12 monrhs and unit stopped working. Works great when working.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Do not buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst camera ever I got these cameras to watch my house but it doesn’t record anything
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Eufy cameras
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had these for almost a year. I have a total of four most of them have given me trouble from not charging going off-line and other things earlier last year. It was easy to get a hold of customer service now you can’t just go online they don’t respond back, I would not consider these cameras like most manufactures they like to sell promises which they can’t keep there is one review says do not hesitate. I should’ve hesitated and bought another brand. I am I like to mention I’m very tech savvy. I’ve had other camera assistance before these are junk , they say they have all these bells and whistles. Most them don’t work just like the parameter you can preset most the time doesn’t work is a joke. Should’ve returned them in the 15 day window. I had what a joke that is.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Camera Die after 2 weeks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera won’t charge plug in or solar brought back after 2 week BestBuy won’t honor it. They say after week you can’t return or exchange. I end lost $99.0 out of my extened insurance. Bad camera, must gace been defective item. No thank i won’t recommend to anyone.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Completely waste of Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can hear voice from inside but when I reply it’s breaks a lot. Now it comes to be user fault but I am a techie working on similar gadgets for past 5 years and work in IT. I have 1 gb fiber internet so internet is definitely not the issue. Got 8 Eufy cameras and looks like all of it going to be a waste and need to look for another as I feel my Ring $30 or Kasa camera seems working better than this crap. This is my experience could be different for others but I don’t recommend and stay out of it don’t fall for the trick of no monthly subscription. One more thing when you trust this and go out of the homebase decides to go off nothing work not even live view which is completely unacceptable.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
I can see in the dark
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kinda blury , delayed recorded events. It takes a second to activate
I would recommend this to a friendDo Not Recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. QR code wouldn't scan, support told me how to reset the home base and as soon as I tried to scan the code it crashed again. Returned to store and never looked back.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
eufyCam 3 Wireless 4k Camera
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I've reviewed previous purchases of the eufyCam 3, and it hasn't changed a bit. The cameras are still unreliable. It doesn't help that the periodic updates make it worse!! I had to contact Anker/Eufy about the failures with the cameras AND the homebase every time a forced update occurred. We have NO choice in turning off auto updates!! When I sent an email to the so-called tech personal, they couldn't even fix the problem or figure out the source, which was OBVIOUSLY the lousy faulty updates! They were of NO help whatsoever! I'm not buying these ever again!!
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Solar pannel fail imminent
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware! Research on line before you purchase. Solar panels will fail within the first 14 months. Eufy is aware but fails to correct. Thousands of post about the solar issue. Research pages dedicated to eufy customer dissatisfaction. Luckily i had Best buy protection plan. Able to return when eufy wouldn’t.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Pros mentioned:Camera quality
Great security cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and has the best picture I’ve seen on security cameras. Solar panels work as advertised so far
I would recommend this to a friend difficult to charge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it works good but Very difficult to charge, this is my second set
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Distance increase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has have some offline issues distance is not as far as i thought.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not real sharp night contrast; does not send picture to phone quickly
I would recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Nice product but still has issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could work on increasing clarity of video and distance
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Don’t buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend. They don’t work very well. Don’t stay in position. Battery don’t last . Got one completely dead and another about dead. They don’t record to my road traffic which isn’t far from house.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
