Customer Ratings & Reviews
- Model:
- T88721W1
- SKU:
- 11913870
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Great camera with no monthly fees!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We struggled a bit with install, but it works great once up! Don’t forget to buy memory card…
I would recommend this to a friendEasy installation..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy installation and works great! Resolution, even with nighttime light, picture is clear.
I would recommend this to a friendExcellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already have two. Buying two more to make my home more secure and safe.
I would recommend this to a friendSolar cameras
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend I have buy 6 of them they are great
I would recommend this to a friend- Cons mentioned:Motion detection
Returned, motion detection doesn’t work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Motion detection won’t work on all cams. Called support and followed all directions. Only detected motion in broad daylight at about 10 feet max.
No, I would not recommend this to a friend Eufy sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the eufy cam pro's with Homebase2 now I upgraded to eufy cam 3' with homebase3 and 4k. They still suck customer service is terrible the camera's miss at least 40% of any type of traffic that passes them or it starts to record as the object is leaving the area. Pure waste of money.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
If possible, please try the following steps to see if the issue persists:
- Please expand or delete your activity zone if set up. Steps:Devices>motion detection>activity zone.
- Please increase the sensitivity. Steps: Devices>motion detection>sensitivity level（type）
- Please know that the camera should be installed 7-10 feet above the ground and the depression angle should not be greater than 25°.
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Eufy sound system
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not really good and the mount is not very stable
I would recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Months of waitinf for support of other devices
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a lot of other eufy devices. The homebase 3 was supposed to support them back in november but the dates kept getting pushed back further and further. I finally pushed their support team to give me a refund as it doesnt support any of my other devices after 6 months of waiting and 4 different delays.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you for sharing your experience. So sorry for the disappointment. The concerns that arose in your case have been documented and will be used to improve our products and workflow. We would like to be able to help you with any other needs you might have in the future.
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I live in a corner house and the motion detector for dog, vehicle, and humans was on point really loved it , but the solar panel wasn’t enough to keep the battery charged, I’d say these are more for none corner houses, note: even putting battery saving mode on them didn’t help
No, I would not recommend this to a friend