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Customer Ratings & Reviews

$849.99
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Customer reviews

Rating 4.4 out of 5 stars with 143 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers value the S1 Pro Omni Robot Vacuum & Mop for its exceptional cleaning performance, intelligent navigation, and powerful suction. Many appreciate its quiet operation, genius mapping capabilities, and long battery life. The only drawback mentioned is the somewhat large size of the home base.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-143 of 143 reviews
  • Pros mentioned:
    Cleaning performance, Noise level
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The best Robo Vac I’ve owned

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several of the robot vacs by a few other companies. I have had varying success with them from not very good to an almost but not quite. That changes with the Eufy S1 Pro So let me start with what could be the biggest issue for some when it comes to owning one of these. The base station is large which is common with these things but just to give you perspective you will need around 40 to 48” clearance in the front and about 18 inches per side. The reasons for this is to allow the vac to be able to position itself to dock and empty itself. Now on to the good stuff. This is by far the best robo vac I’ve owned. It cleaned really well and is very quiet while doing so. It’s not silent by any means but it’s a low quieter than everything else I’ve had in the past. Others seem to clean in a really randomly with no real patterns even after mapping out your home, this one seems to do straight lines to clean including when mopping. It seems by doing this it actually cleans a lot faster than others. I have several animals and it does a great job of keeping hair off the area rugs. I have no complaints there and it does return to the base regularly to empty itself. The eufy app is easy to use and it’s super easy to setup. You can also set up no go zones so you know it’s not going to mop your area rugs, etc etc. Overall this is a really great robo vac and saves us a ton of time

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    A robot vacuum/mop thats works with ease

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is for the Eufy robot vacuum S1 Pro. This is an all-in-one vacuum and mop robot with self-contained docking station. The easy of use is one of the features I enjoy most about this unit. I have tired other vacuum/mop robots that could only do one at a time and you needed to change out a bin and add a pad if you wanted to mop. And then you would need to set it back up so it could vacuum next. I would always just end up mopping by hand cause I didn’t want to mess with the robot. But the Eufy S1 Pro can mop and vacuum at the same time. Or just do one or the other. The docking station has easy to access water tanks, one for clean water and one for dirty water. Two things that I didn’t care for about this docking station is it takes a special cleaning solution and a vacuum bag. I wish there was just a bin that I could empty with out having to replace anything. That would cost less and be greener. The app is where you will control the unit. And is very easy to use, with loads of features. The first time you setup up the Eufy S1 Pro it will want to map your house. So it will go off on its own exploring all of your rooms. So make sure you have any doors open or closed for where you want it to clean or not. When it is done mapping it tries it best to divide up different. You can easily adjust each room to your liking. This way you can pick what rooms to clean. Have a rug you don’t want it to clean or maybe it’s a shag run and it always gets stuck. You can setup no go zones to keep the robot away from areas you wish. I have mine setup on a schedule to clean when the house is empty on a daily basis. So far it has made it back to its charging station every time but once. It got hung up on a rug. So I made a small no go zone and haven’t had an issue since. I have 3 other robot vacuums and mops that I use for different parts of the house but this Eufy S1 Pro may be my favorite so far.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Just don’t!!! The first month ok and then downhill

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    6 months of use. Replacement parts had to be changed 3 times already each time and extra $100. I use the flex subscription and haven’t received any replacement parts. I had to purchase them myself even tho they are included in the subscription. Even with daily cleaning and maintenance this thing doesn’t clean around carpets, is constantly dirty around its charging port, there will be a 1-2 inch dirt line around your entire house because it doesn’t clean all the way to the walls nor around chairs or kitchen islands. Every where still messes I need to clean up. Such a waste of a product! I am returning it this week. But a robovac that actually cleans In all cracks.!!

    No, I would not recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via support@eufy.com or call us at +1 (800) 994-3056. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, eufy