Customer Ratings & Reviews
- Model:
- T81401D1
- SKU:
- 6414446
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the eufyCam 2 Pro Add-on Security Camera's excellent camera quality, ease of use, and impressive battery life. Many also praise its straightforward installation and effective night vision capabilities. While some users experienced challenges with motion detection sensitivity and mounting options, the overall feedback highlights the camera's positive attributes. The wireless functionality and local storage options are also frequently cited as benefits.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Camera quality
Returned camera after refused to stay connected.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like eufy and its parent company Anker. I have used their products for years and have always been impressed by their customer service. I bought this camera after installing the eufy 2K battery doorbell and being satisfied with the results. Camera performed well for nearly a month, until it suddenly refused to stay connected to my eufy homebase 2. I factory reset the camera and it did the same thing after a day or two. Another factory reset and the same result. This is the second of these cameras that I purchased. (The first was renewed and from another seller.) They seem to be a bit tempermental and unreliable. When it was working, I was happy with the results. Movement was detected, and the image was good during day and night. But, the fact that the camera suddenly stopped working with my homebase 2 and app became unbearable. I had to return the camera.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
We noticed you have tried some troubleshooting before contacting us, and please let me know if you have tried these troubleshooting tips below and see if they are helpful:
-Make sure your wifi is 2.4 Hz wifi
-Confirm if your wifi is encrypted by WEP, WPA-PSK, WPA2PSK, WPAPSK/TKIP, WPA2PSK/TKIP.
-If the LED light on the Homebase is red, please reboot the router, reset the HomeBase and add the Homebase again.
-Some houses have two network devices. For example, one is the ISP-provided Internet gateway/modem and the other is a router purchased separately. During setup, make sure your smartphone and wifi chime are connected to the same wireless router, and the Wi-Fi is not isolated from the LAN.Your phone should not be connected to the Guest Wi-Fi network.
-Try to temporarily disable the firewall setting on your router to see whether the Wifi chime can connect to WiFi. Make sure these ports are allowed：
TCP：80, 443
UDP：0-65535
-Press and the SYNC button located on the back the HomeBase for a couple of times until you hear "HomeBase is read for setup".
-When Homebase is connected for the first time, you need to connect Homebase to the router with an ethernet cable. After the normal connection, the LED of Homebase 2 will be blue and steady. If you want to connect Homebase to the router wirelessly after that, you need to switch to Wifi Repeter mode.Steps: My device>Homebase Name>Homebase Settings>Connection>Wifi Setup."
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Pros mentioned:Installation
Eufy system is seamless and rocks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great - easy set up - and these work absolutely excellent - seamless integration.
I would recommend this to a friend Great resolution, option settings a plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great system. Motion sensing works well and resolution is very good. Can set sensitivity in app, which is a bonus if you have pets. Can also set AI to just turn on for humans. So animals and cars should not give false readings. Can set to all motion if desired, but this will pick up any motion including any branches moving in high winds. Best part is this system does not require a subscription to work.
I would recommend this to a friendVery good camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera does a very good job. The product feels substantial and of good quality. I like these cameras due to the fact you have so many preferences when it comes to how you want it to perform. This camera can truly be tailored to your needs. The battery is great so far and is meeting expectations. It is showing no signs of depletion. I do recommend this camera.
I would recommend this to a friend- Pros mentioned:Ease of use
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product I love it , very easy to install very recommended
I would recommend this to a friend - Pros mentioned:Ease of use
Great price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like it and great price & easy mounting & we can use it off our wifi
I would recommend this to a friend - Pros mentioned:Camera quality
Camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and use. Picture quality and sound are good!
I would recommend this to a friend - Pros mentioned:Camera quality
Here's looking at you
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install. Picture quality is very good - however, it does not capture all the people walking by.
I would recommend this to a friend - Pros mentioned:Camera quality
EufyCam 2 Pro 2k
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected, easy to setup. Noticeable improvement in picture quality over standard 1080p
I would recommend this to a friend - Pros mentioned:Camera quality
3 Cameras still going after 3 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality picture, seamless connection to our base station.
I would recommend this to a friend - Pros mentioned:Ease of use
Easy to use and setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with existing system setup. Easy to sync and great quality.
I would recommend this to a friend - Pros mentioned:Camera quality
Worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera clear easy to use with the app and can add on would recommend
I would recommend this to a friend Security in Florida
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I have purchased 4 of these cameras for our house in Florida. The cameras clearly show various parts of our property. We feel more secure knowing that we can take a look at our property when we are not there. They are easily rechargeable .
I would recommend this to a friend- Pros mentioned:Ease of use
Great camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these camera’s easy and hassle free set up, highly recommended..
I would recommend this to a friend Great camera but geo location not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Eufy has the best smart security cameras in market so far. and the best customer support. super fast notifications. I wish they can improve a bit on their geolocation to enable manual Home/Away and Rule based settings. Also would be nice if they can add back facial recognition they had in their first release
I would recommend this to a friendBrand response from Eufy Team
Posted .Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations! We'll keep striving to improve our products and services to ensure you are 100% satisfied with every interaction you have with us.
Remember your device comes with a 12-month warranty, and anytime you need help just let us know.
Email: support@eufylife.com
Phone number: +1 (800) 988 7973
- Pros mentioned:Ease of use
Easy installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy installation and use. Great security camera for keeping an eye on my home.
I would recommend this to a friend - Pros mentioned:Installation
2k nice quality camera.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful cameras. Easy to install. Got a nice bundle deal. No monthly fees.
I would recommend this to a friend - Pros mentioned:Ease of use
camera
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this camera for my home and its really easy to installed
I would recommend this to a friend - Pros mentioned:Camera quality
Good camera
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these cameras they have a pretty good picture and no monthly cost.
I would recommend this to a friend - Pros mentioned:Camera quality
Great for my camera system .Video quality is great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for my camera system .Video quality is great .
I would recommend this to a friend