Customer Ratings & Reviews
- Model:
- T81401D1
- SKU:
- 6414446
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the eufyCam 2 Pro Add-on Security Camera's excellent camera quality, ease of use, and impressive battery life. Many also praise its straightforward installation and effective night vision capabilities. While some users experienced challenges with motion detection sensitivity and mounting options, the overall feedback highlights the camera's positive attributes. The wireless functionality and local storage options are also frequently cited as benefits.
This summary was generated by AI based on customer reviews.
Battery not lasted as advertised
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery doesn’t last as advertised. At the beginning, I was impressed that the battery lasted for 5 months. After that it only lasted about 3 weeks at the same location and setting. I will not buy it again!
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
To Make Your EufyCam Series Last Longer, please try the tips mentioned in following page to see if it works:
https://support.eufylife.com/s/article/eufyCam-2-2C-2-Pro-2C-Pro-Discharge-Quickly
If it doesn’t help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Poor support and very buggy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HomeKit support implemented extremely poor, very buggy software, activity zones mean nothing, support responding “ Sorry for this and thanks for your understanding. ” don’t buy!
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
Please make sure that your iOS devices is upgraded to ios14 or higher, then you can use “activity zone” on HomeKit. For a better performance, Homekit system would adjust the image quality automatically.
Please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Eufy; no
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor Portal Access. I returned them and bought "Blink". Love my Blink Cameras.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. I am so sorry to hear you already returned the item.
Be assured that we always stand behind our products. If you have any other concerns, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
DO NOT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had NOTHING BUT PROBLEMS AFTER 6 MONTHS!! Customer Service is POOR fought with me until warranty was up . DO NOT BUY
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Eufy pro cam
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery supposed to be for a year. This one run out in a month.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
If possible, please try the following steps to see if the issue persists:
Please know that for eufyCam 2/2 Pro, a fully charged camera can last for one year, and for eufyCam 2C/2C Pro, it can last for half-year, with these usage scenarios:
- 68°F (20°C) temperature
- 10 motion detections per day and recorded for 30 seconds each time motion was detected. (Standby power consumption is included in the usage time.)
Battery life varies and depends on the number of times motion is detected, recording time duration, and environmental temperatures.
In this case, could you please try the following tips to see whether they can help?
-Please make sure that the network your device is connected to is in good condition. Weak network signal will cause Homebase to frequently send heartbeat packets to confirm the camera status, which will cause the camera to discharge quickly.
-Keep the Optimal Battery Life Mode in Camera Settings > Camera Working Mode. In this mode, the power consumption of the battery will be reduced, but it may also cause some motions will not be able to be detected.
-Select ""Human Only"" instead of ""All Motions"". Or decrease the sensitivity. Steps: Devices>motion detection>sensitivity level（type）
-Set up Activity Zone to filter the false positives.
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Couldnt set up cameras
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This would not work for me and i ended up returning it.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
This model cannot be updated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not update firmware because it has an older chip.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Security camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like it. Problem with wi fi. Returning next day.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Pros mentioned:Battery life, Camera quality
Wonderful camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely wonderful camera. Great quality and with it being battery powered and wireless it really allows for flexibility in placement. I have one in my backyard on my fence looking at the back of my house which is exactly what I wanted.
I would recommend this to a friend - Pros mentioned:Battery life
Best in class
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I still cant get enough of how good this camera is . The battery littler last a year evennin very cold weather
I would recommend this to a friend - Pros mentioned:Camera quality
security
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good camera, very good picture, sharpness good. would purchase again
I would recommend this to a friend - Pros mentioned:Battery life
Outside security camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best outside camera with long battery life. Easy setup.
I would recommend this to a friend Good view great camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this camera at my condo for over a year I have one in my garage one on my patio and one of my front door they worked fantastic the last 3 to 4 months each battery life I would recommend buying this you do not have to pay a fee to somebody to monitor it and picked up Vince all day long you can delete them anytime you want
I would recommend this to a friendGood camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reliable camera with no subscription ongoing costs
I would recommend this to a friendcameras eufy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great camera work wondeful it is nice to purchase an item that works very efficent
I would recommend this to a friendBrand product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good product but it’s necessary to get the home base to record it, it takes more money
No, I would not recommend this to a friendBattery doesn’t last 365 days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Battery never lasts 365 days as they claimed. At the most 3 months. I had it for 14 months and the battery only lasts about a month now.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Doesn’t read the QR code.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work won’t read the QR code $150 worth of junk.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!