Customer Ratings & Reviews
- Model:
- T8212111
- SKU:
- 6460116
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the excellent video quality, ease of use, and generally good battery life of the Smart Wi-Fi Video Doorbell. Positive feedback also highlights the straightforward installation process and convenient storage features. However, some users experienced issues with motion detection reliability and connectivity. A few customers also noted limitations in the field of view.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Won’t Connect
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t get it to work. It connected for two minutes. I was able to see who was at my door then it stopped. Now the chime won’t connect to my phone and the video doorbell won’t connect to the chime. Big headache
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
If possible, please try the following steps to see if the issue persists:
- Use the latest version of the eufySecurity App.
-Press the SYNC button for 2 seconds until you hear a beep, and make sure whether there is an indicator light on the doorbell? If not,please charge the battery doorbell for 2 hours and try to connect again.
-Make sure the LED light on the Homebase is blue and the light on the doorbell is blue when the battery doorbell is pairing with the Homebase.
-Keep the distance between the doorbell and Homebase within 1 meter when the doorbell is pairing with the home base.
-If you still cannot connect the doorbell to the app, please press the SYNC button on the back of the doorbell for 10 seconds, and then press the SYNC button for 2 seconds to see if you will hear a beep to add the doorbell as normal.
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Yiddy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the product is very good there is no option for constant recording
I would recommend this to a friendUseless, out of the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish i would’ve paid more attention to the negative reviews, and didn’t get my hopes up for so long. I would’ve realized that i was likely to get a dud instead of it working properly out of the box. What a waste.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Not worth the price.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery doesn’t last long, I don’t get notified when someone is walking to my door. I have all settings set correctly and I just had a package delivered to my porch with no notification. Not worth the price just buy a ring
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
average consumer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry for the one star but Best Buy Geek squad techs could not connect the Door bell to the Chime. They even call Eufy tech support and they could not make it work. Two sets of professionals and it could not work. I returned it.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
I lost on this one....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to connect this to wi-fi with two different phones, one iphone and one android. Did not connect....Unfortunately it is too late to return it to Best Buy so I am out the cost. The good news is I was going to add Eufy security cameras and will move to someone else. Lots of folks give it five stars, it's your money do what you think is best.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Not very good door camera
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as ring bell and don’t record a lot of times don’t spend money on this
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
If possible, please try the following steps to see if the issue persists:
-Please confirm whether you enable ""record video"" of the doorbell in the home/away/customize mode.
-Please check your firewall setting to see if there are any special restrictions for the device. You can check the firewall setting at your router's official website.
-Could you please enable HotSpot on your phone and make the Homebase connect to your HotSpot to see if it works? Steps:side menu>my devices>wifi connection>change wifi.
-Please make sure the mobile phone network is set to IPV4 and the VPN is not turned on.
-Change a phone to see whether you can see the recorded videos.
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Pros mentioned:Ease of use, Storage, Video quality
Security Doorbell that Actually Works!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With online shopping, porch deliveries and pirates a way of life, we wanted a way to monitor the front porch. A video doorbell seemed just the ticket. But our first selection, a cloud based solution, just didn't cut it. The lag between a motion notification and the availability of the video was just unacceptable, up to several minutes delay. Enter the Eufy Smart WiFi 2K Video Doorbell! The Eufy Smart WiFi Video Doorbell replaced our first selection and what a difference! Videos are available at the notification with almost no delay. Videos are stored on the base unit, Eufy provides a 16GB microSD card for storage which is more than enough. Installation: Installation was pretty easy: Remove the old doorbell unit, drill a couple of holes, screw in the baseplate, attach the two doorbell wires and snap on the unit. The Eufy can be powered by its rechargeable battery or the existing doorbell power, so it could be mounted separately, but that requires recharging every six months or so. Eufy also provides a wedge to tilt the camera outwards a bit, which was really nice for us as it covers more of the porch and steps. The separate base unit plugs in anywhere and provides a second chime. This worked really well for us because the existing doorbell can't really be heard in our bedroom, so now we have a second chime! Amazingly, the printed instructions are good, clear and step by step, no hieroglyphic pictograms, just easy to follow instructions for both connecting the and installing the doorbell. They also provide a mounting 'wedge' so side mounted installations can be tilted slightly outward. This provided a big improvement in porch coverage to us. Setup: Setup was simple: download the app, follow the step by step procedure in the app, and you're up and running. Very easy, and in our case, the process worked flawlessly. Eufy seems to have spent some time actually making their app user friendly! It was very easy to navigate and setup. There is an option during setup to essentially repeat the installation and mounting instructions in the printed manual. They have obviously thought about this as there is also an option to skip the mounting instructions if the unit is already installed. Performance and Features: Performance is great(NOTE: we have android phones)! Whether the phone is on wifi or LTE, the video is excellent and there in no noticeable lag in notification or video clip availability. The real time video and two way voice work very well, making it possible to answer the door remotely without noticeable delay. The 2K video makes for a big jump in clarity, but that may also be the video encoding. The motion sensing is adjustable and works very well. It can also be set to detect humans or any movement. The Eufy Doorbell has a whole host of settings, but they are logically arranged in a mostly single list and are east to find. The local storage means you save what you want, no more scrambling to download before an important video clip is deleted. Tried out the integration with Google home as well and it works very nicely with the Home Hub. The only thing I find missing is a web interface accessible from a browser would be really nice, although the phone is so ubiquitous now it's not a big deal. All in all, I'm very glad I upgraded to the Eufy Smart WiFi 2K Video Doorbell amy SkyBell video doorbell and highly recommend it.
I would recommend this to a friend Useful
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my mother. She was looking for something convenient and it was the perfect gift. She loves it very much as well.
I would recommend this to a friend- Pros mentioned:Installation, Storage, Video quality
Good protection at an even better price!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Video quality is good and among the best for the money. Setup is easy and fast using an app-based approach. You have the option to go hard wired with battery backup or straight wireless using battery only. Everything needed was provided with regards to mounting hardware and microSD card. Screws and a jumper for the hardwire install was included with a wedge to turn the doorbell left or right. The only thing needed is a wedge to vertically compensate the camera with its footage that is quite wide. There is no HDR but WDR tries to accomplish the same by recovering highlights and balancing footage. There is AI built-in that can tell differences in human vs vehicles.to provide you with only alerts you want. There is NO monthly fee for your video stored locally but there is the option to store 30 days of footage in the cloud. There is integration with Alexa and Google which is another bonus and must have for me. My Gripes -Need a wedge for tipping the doorbell down since the picture is quite wide with lots of sky in shots for no reason. Only a left or right adjustment is included in the installation kit. -Streaming is not great or reliable, video is often choppy or missing frames during playback. -Auto Night Vision doesn't work reliably. For example, it is 1pm and there are still clips recorded in B&W night vision. At noon the sun is 100% out, there is no excuse for this. Overall, it is definitely a competitor for any video doorbell out there. Although it is not perfect, it is pretty close for the price you pay.
I would recommend this to a friendBrand response from Eufy Team
Posted .Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!
If you have any questions, please feel free to contact us via support@eufylife.com or call us at +1 (800) 988 7973.
Great doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is good bell with no wiring required and it stores your video. Cool part you can zoom the live video and it works great.
I would recommend this to a friendUseless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unreliable. Frequently goes offline and requires device to be reset….an inconvenience when home but when away makes it a useless device. Stay away!
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Great Camera
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Works well and it integrates well with the other eufy products.
I would recommend this to a friendnot good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this, it is junk, the motion sensor is weak, the mounting is also not good, easily breakable.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Very satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been using this for weeks. Great product. Will recommend to others
I would recommend this to a friendHighly recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just want we needed . Liked that we didn’t have to hard wire
I would recommend this to a friendWont stay on-line
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it does work ut takes forever to connect to see or talk to whom is at the door. It wont let you see old alerts of video ...what a waste
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it you don’t have to pay monthly free storage
I would recommend this to a friendBattery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery won't re-charge and needs to be replaced. It's only a couple months old.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Garbage. Get a Ring instead
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Full Charge lasts for a week. Eufy’s customer service is also garbage. Phone rings and rings no answer. Avoid this product at all costs
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
I understand your disappointment in this situation. Please note that battery life varies, depending on how many times the doorbell is triggered, recording time duration, and environmental temperatures. In most common scenarios, a fully charged doorbell can last for 180-day. eufy battery doorbell test was done in the following conditions:
- Temperature: 68°F (20°C)
- 10 motion detections per day
- Recorded for 30 seconds each time motion was detected
- Standby power consumption was included during the usage time
Battery life varies and depends on the number of times motion is detected, recording time duration, and environmental temperatures.
In this case, may I trouble you to try the following troubleshooting tips?
-Choose the Balance Surveillance working mode. Step: Devices- Power manager. In this mode, the power consumption of the battery will be reduced, but it may also cause some motions will not be able to be detected.
-Select ""Human Only"" instead of ""All Motions"". Or decrease the sensitivity. Steps: Devices>motion detection>sensitivity level
-Set up or narrow the Activity Zone to filter the false positives.
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!