Customer Ratings & Reviews
- Model:
- T8212111
- SKU:
- 6460116
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the Smart Wi-Fi Video Doorbell's amazing video quality and ease of use. Many also appreciate its good battery life and super easy installation. Some customers have noted concerns regarding motion detection and connectivity.
This summary was generated by AI based on customer reviews.
eufy security- smart Wi-Fi doorbell 2K
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so far we love our eufy, clarity of the camera is awesome. best security we have had.
I would recommend this to a friendHorrible from day one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been horrible from day one. First detection is awful. If you put on all objects you will get every car passing by but then it'll miss everyone going to your door or if it catches them you'll get them walking away. If you turn on just human it will miss a good portion of the people. I've sat in front of the thing waving my hands and it'll take a good 3 to 5 seconds to register me if it picks me up at all. I called customer service and they said to adjust the target area. I've tried everything, and every sensitivity number, and going down to human it gets rid of the car driving by notification but still is slow to register. Trust me, I know bc I have another genetic camera that detects everything properly so I see people on that but Eufy misses it all the time. When I called customer service they said it was "still a work in progress." I'm sorry, but don't sell this for $160 for an alpha work in progress but that seems to be the norm nowadays. Second, battery is not 180 days. Maybe if you turn EVERYTHING off. I got 12 the first charge and like 25 the watching. I wouldn't mind as much of the detection worked, but if doesn't. Whenever someone rings, by time you get a notification, it opens the app and connects you, it's like 10 to 20 second later and the voice is delayed or doesn't even go through. That's not practical. Last, about 30 days out the wifi disconnects regularly. I've tried to reconnect it and reset but nothing. My router is 6 ft from the doorbell and about 20 ft from the plug in base and says the connection is great when I first connect. Avoid like the plague. Hopefully I can try to get best buy to take it back despite being outside of 15 days or Eufy to refund me despite being like 5 days outside of their 30 day guarantee, but this has been a junk heap since day one.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Surveilance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect surveillance and complementary to another security system. Very satisfied !!!
I would recommend this to a friendFalse alarms
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Eufy has admitted that their servers upload files for review. Be aware. Anyway this camera sets off so many different false alarms that I ended up turning off my notifications. Would not recommend. You also have to jump some wires in your doorbell box. Other brands do not ask you to do this. Mine randomly went dead and reset one day which caused me to find a different brand for the doorbell. As they say GLHF
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
If possible, please try the following steps to see if the issue persists:
- Set up an activity zone to limit the area that you want the movement to be picked up. Go to the doorbell settings in the Eufy Security APP- Motion Detection- Activity Zone.
- Please also set it to human only and the sensitivity level to the lowest in the Motion Detection to reduce the motion detection.
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Read this if audio recording is important to you.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was trying to replace my Ring doorbell, which has died. The reviews about this were great and YT videos were mostly complimentary. With the help of Black Friday prices I took the Eufy doorbell home and even though it is wired, turns out it is also battery powered, which was great because it allowed me to test it before mounting on the wall. Video quality, reaction time, responsiveness (especially compared to Ring's HORRIBLE response time), audio clarity (also a big step up from Ring's garbled mess) all these were awesome. Setting it up with my wifi was good and relatively quick. I learned that Amazon Echo considers all Eufy cameras, including this one, as "motion detectors", which is why it does not actually support live view on Echo Show or Spot. I also learned that you can create a routine that can show the image of the video, but will not allow you to talk through the Echo Show... and even in spite of all this, the clarity and great responsiveness were still winning in my book... until I found what to me is a fatal flaw: Eufy doorbells either only record the "outside" part of the conversation, or stop recording altogether when you activate the audio, which what happened to me with this camera. That is a HUGE flaw, way too serious to just let go, especially if you by any chance you were to need the video WITH AUDIO for any legal or police related purposes. A smart doorbell has one job to do and this one is excellent... at doing very well only half of it. Back to the store it goes.
No, I would not recommend this to a friendNice but useless in the end
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it about a week ago then it disconnected from my wifi, and wouldnt let me reconnect because my wifi password has a space in it. I tried the connect to a eufy member but it took about one hour to even chat with them
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
Could you please enable HotSpot on your phone and make the Homebase connect to your hotspot to see if it works? Steps:side menu>my devices>wifi connection>change wifi
If yes, the issue should be related to your wifi settings. Please try the following steps to see if the issue will be resolved quickly.
-Make sure there are no obstacles around HomeBase and make the Homebase closer to the router to see whether it helps.
-In theory, the HomeBase can be 50ft from the WI-Fi router. The actual range will vary depending on a number of factors such as the thickness of walls, obstacles inside the house, and the location of the router.
-Test in the following website to see whether it is because of the slow speed of the WiFi.
https://www.bandwidthplace.com/
-Reboot the router to see whether the problem still exists.
-Try to temporarily disable the firewall setting on your router to see whether the Homebase can connect to WiFi. If so, please check your firewall setting to see if there are any special restrictions for the device. You can check the firewall setting on your router's official website.Please make sure these ports are allowed：
TCP：80, 443
UDP：0-65535
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Worked for One Year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for one year before the memory filled up. After erasing the memory it wont save videos after a day.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this doorbell how don’t know how they claim it has 365 days battery but only last about 10 days
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!