Customer Ratings & Reviews

Great robot… if only it can detangle dog hair…. The. I would give it 5 stars

I wish I could have gotten the chance to use it. I unfortunately had to return it because it arrived damaged.

Really great addition to the household essentials.

I love it, but there is one issue, it doesn’t clean under the sofa.

Great robot vacuum. It works wonders. I can’t complain.

I have been using this vacuum for the last month. The vacuum portion of it is amazing. The only issue I have it the mopping feature. I keep getting errors and then it won’t clean at times.

Now my unit was defective, but the customer service to try and get things resolved sucked. I purchased this unit, I set it up, plugged it in, it mapped the house beautifully then went back to base and proceeded to dump all of the water from the clean water tank on the floor. So I contacted the customer service email. they gave me troubleshooting steps, nothing worked. I emailed back and didn't receive a response within 24 hours, So I returned the unit to Bestbuy and exchanged it for another robot, but not from Eufy. I get sometimes products can have problems out of the box, but the support for this product SUCKS!

Really good (great for the price). Have had a few issues with it seeing Cheerios as obstacles to avoid

I really wanted to like this robot mop. After reading the glowing reviews, I was genuinely excited to bring it home. But here’s the thing—when I spend over $500 on a product, I expect it to function reasonably well right out of the box. Unfortunately, I couldn’t even get it to connect to the app, despite spending over an hour troubleshooting. We’re no strangers to WiFi devices—our home is packed with them—and everything else runs smoothly. So this wasn’t a case of user error or a spotty signal. Just a frustrating experience with no clear path forward. After 90 minutes, I threw in the towel and packed it back up. It’s going back.

Have not received item so Best buy is holding on to my money for free. I was told when I would receive item that was almost a week ago. I keep getting the run-around from customer service. They keep trying to tell me it’s ok that I haven’t gotten it yet. But here in the real world where customer experience matters this has been handled in an unacceptable manner. I am tired of big companies thinking they can steam roll people. I could get one that is available now but Best Buy has my money.

Works great just long enough to be out of warranty. The issue is with dirty water reservoir tank. Seems to have sealing issues as result it never drains dirty water from the tray. I've return 3 of them for this same issues. Finally after close observation and placing presure on reservoir tank it was able to drain water.

Amazing! Works just as described. My wife loves it

This item was shipped but no robot vacuum was in the unsealed box only the docking station. Still no resolve after multiple attempts via in-store,customer service and home services

had high hopes for the Eufy X10 Pro Omni, but it's been a frustrating experience. The vacuum frequently stops in the middle of cleaning for no clear reason, even on open, obstacle-free floors. When set to mop, it fails to load water properly and just drags dry pads around the house. For a premium product with a self-washing, self-drying, auto-empty system, I expected reliability—unfortunately, this device hasn’t delivered. Would not recommend.

It was used for a month and the battery stopped working. Now I am waiting for a response from the main company for the change.

Very bad. After 1 week the unit wouldn't return to the home base. After countless of problem shooting and calling the customer service number (which only was to put in a ticket) and waited almost 4days to get an email from a tech. I just reutned it and got a shark and had no problems with since. DONT WASTE YOUR MONEY ON THIS PRODUCT!

Hair gets tangled on roller, tiny amounts, and it sends an alert…then dies waiting on me to get home and untangle it.

I bought this product strictly for the mopping capabilities. It did not come with soap and the only place to get it is from the manufacturer. Yet they are somehow out of stock and won't have more for weeks.I cannot use something i spent $800 on unless i want to mop without soap which would be ridiculous .

This is my third robot vacuum (all from different brands) and I can definitely say that each generation is getting better. Setup was fast. For assembly, I just had to snap on the front ramp and fill the water tank. The app was able to quickly setup the WiFi connection and update the firmware. The mapping process was amazingly simple. It took less than 10 minutes to accurately map my entire apartment. Instead of having to run the perimeter of each room like my last vacuum, this one just had to roll through, spin around, and it was good. I purposely set up a good obstacle course with a bunch of random things to be vacuumed on the floor. It picked up 100% of the items in the middle of the hardwood floors. It missed a few things on the perimeter. I estimate that it probably picked up 95% of visible lint and other things on carpet. This is a definite improvement from my last robot, but still not as good as a good manual vacuum. I am impressed with how quiet this model is compared to my prior models. Even when it empties the bin into the base station, it is still loud, but not as loud. One thing I am not thrilled about is the base station does not have the best filtration. It is sitting right next to an air purifier which shows the air quality level. As the robot empties, the air quality drops significantly. As soon as it stops, the purifier goes back to normal. That makes me wonder how much dust is escaping the base station in the process. When it comes to mopping, I only used water for now because they did not include any samples of their cleaning solution. For the most part, the mopped areas look good. There was one spot where the robot spun around and left some smudges in the shape of the mops. Otherwise, I am happy. I look forward to trying their cleaning solution, and I am also happy to see that it is very concentrated. My last robot only sold diluted solution which meant that I was most buying water with a tiny amount of cleaner. One really big improvement is that this robot has water tanks in the base. It is so much easier to clean and refill! I love that the system cleans and drys the mop pads automatically. One of my fears was whether or not the mop pads would drag on high pile carpet and leave water behind. I am really happy to say that the carpet was dry. Overall, I am really happy with this new model. Is it perfect? No. But it is still pretty good and it is a significant improvement compared to my last robot and dramatic improvement compared to my first one. For the most part, it will keep my floors clean. I just have to spot clean the carpet where lint is firmly stuck to the carpet. I would definitely recommend it to a friend.

I have been using Robot vacuums for few years and nothing lasted for more than 2 years. I had few Eufy products at my home and got the Eufy Clean - X10 Pro Omni for automatic vacuum. It came with Robotic Vacuum Cleaner, 1 Self Empty Station with 1 Dust Bag, Cleaning Tool, Quick start guide and safety book. One of the standout features of the Clean-X10 Pro Omni is its seamless integration with the EufyHome app. This user-friendly interface allows me to effortlessly schedule cleaning sessions, monitor the device's progress in real-time, and receive notifications on its status. The ability to control the vacuum remotely adds a new level of convenience to my daily routine. Eufy Clean - X10 Pro Omni equipped with state-of-the-art cleaning mechanisms, including advanced mapping and navigation systems, the Clean-X10 Pro Omni efficiently maneuvers through my home. Its powerful suction capability ensures thorough cleaning of every nook and cranny, from hardwood floors to carpets, leaving behind spotless surfaces. The Clean-X10 Pro Omni's intelligent mapping technology is truly impressive. Through its precise mapping capabilities, it effortlessly navigates around obstacles, accurately charting the most efficient cleaning path. With customizable cleaning zones and no-go areas, I can tailor its operation to suit my specific needs, ensuring a hassle-free cleaning experience. Battery life is really amazing. With an extended battery life of up to 150 minutes, the Clean-X10 Pro Omni ensures uninterrupted cleaning sessions, covering large areas without the need for frequent recharging. This extended runtime, coupled with its efficient cleaning algorithms, maximizes productivity and minimizes downtime, making it an ideal choice for busy households. Despite its powerful performance, the Clean-X10 Pro Omni operates remarkably quiet. I can run it during movie nights or while working from home without any disruption. Its low decibel output ensures cleaning can take place anytime, without causing disturbance to household members or pets. The Eufy Clean-X10 Pro Omni is a game-changer in home cleaning. Its efficient performance, smart navigation, convenient app control, quiet operation, and long-lasting battery life make it a standout choice for anyone looking to simplify their cleaning routine. If you're in the market for a vacuum cleaner that delivers on both functionality and convenience, I highly recommend giving the Clean-X10 Pro Omni a try. It's truly a worthwhile investment that will make keeping your home clean a breeze.