Customer Ratings & Reviews

Worked really well, but after a week had a roller brush issue and now won’t clean at all. Tried cleaning it, and it’s clean. No hair, I think the motor is just bad. Really disappointed it only ran for a week.

After barely two months of use, the hose in the water tank has come loose on both ends. It will no longer stay connected. Also, the cheap plastic lid has broke off from the hinge. The vacuum works pretty well, but this is not worth the price. Like everything else these days, poor durability.

Worked for 2 weeks then malfunctioning. Sent to eufy got it back. Will vacum but not mop. Its junk and their c.s. is pathetic endless ? Send video. And they dont fix or check there work. Why send a unit back without checking everything.

This robot does not do well with dog hair on carpet. It keeps my hard floors pretty clean. Not even a year into owning and there is something wrong with the base and i will see ehat the company says or bring it back to best buy.

It did not connect to the wifi, not a good buy had to take back.

Junk - don’t buy this!!! Bought Nov and we are almost in April and it still has not vacuumed my floors one time. Eula have the worse customer service who after 4mths of giving me the run around are asking me for my best buy receipt in order to replace it for the third time!

Absolute garbage. Will not pick anything up. Says it cleans in the history but literally no change. Complete waste of money.

I buy this robot vacuum and in less than 2 weeks broke… Try to contact Eufy support and never help. Never again!!!

Broke in less than a month. Garbage product not worth buying.

This is my first robot vacuum, and I must say I am very impressed. After starting it from the home base, it moves in a random pattern but then changes to a back-and-forth pattern. Not sure of the thinking behind this but it did automatically cover all areas of the three rooms on the floor. The floor was completely clean including dog hair and mopped when it was done. The floor was slightly wet but dried very quickly. It managed to get all the rooms on the floor automatically. The battery lasted for a floor in my 1400 sq foot home and had plenty left to spare. It took around an hour to do this. I was surprised but it managed to go over the tall threshold going into the bathroom. A pleasant surprise. There were a couple of cases where it got caught between furniture legs. I thought I was going to have to rescue it, but no, it made its way out rather quickly. While it sometimes detected objects in front of it and turned around, there were other cases where it hit the object before turning around. Not sure why the sensors only sometimes worked, but it wasn’t hard enough to damage anything. It also detected the stairs perfectly so there was no accident falling. One thing it failed miserably at was wires. Twice it got caught up in electrical wires that were under the bed and needed my help. Unfortunate, but I guess I will have to clean up the wires and move them before using it again. If you want this to do a decent job, be sure to pick up everything off the floor before starting. Filling and emptying the water tanks is as simple as can be. There are two tanks that lift out of the base station, and you just open the lids. Absolutely no mess. The clean water tank is rather tall so you will have to fill it in the kitchen and not the bathroom. There is another section of the base station that holds the vacuum bag. Again, this is easy to change. Speaking of the bag, it only comes with one so plan to buy the expensive ones right away. I couldn’t find the bags on the Eufy site, only the ones for the X8. I have no idea if they are the same, but it doesn’t indicate this on their website. Best Buy also doesn’t sell the bags. I did find aftermarket bags for it on Amazon but not the official ones. It did a perfect job returning to the base station. It returned to it in the middle of vacuuming to empty the dust and dirty water and refill with clean water. This was quick and resumed exactly where it left off. The same process happened when it was done with all the rooms. The base station does take up a decent amount of room against the wall around it. It needs a couple of feet to either side and a few feet in front of it, so make sure you have room for it. The power wire is short, so I needed an extension cord. It comes with an app that was a real pain to get it to detect the vacuum, but I didn’t find it to be particularly useful and not needed. It gave you the ability to change a bunch of settings (I just used the defaults and didn’t change anything), show the battery charge status and set room boundaries which I didn’t need since it covered all the rooms perfectly without configuring the area. I suppose it might be useful if there are areas you don’t want it to go to, but I didn’t need that. I did use the app to update the firmware. After that, I never used the app again. It does come with a voice that gives you the status of what it is doing such as starting the job, ending the job, washing, and drying the mop pads, connecting to the app, and much more. Surprisingly, I found this voice to be very useful to know what was going on. Finally, I have two dogs and neither seemed at all bothered by it. They were not even curious about it. Thank goodness for that. Maybe it is because the vacuum is very quiet.

The Eufy x10 pro is your all in one personal maid. While it may not do the job as good as if you were to do it yourself it gets pretty close. With a high price point the real question becomes rather or not this is worth the buy. Out of the box you get everything you need to get you started and the free downloadable app makes set up and adjustments that much more easier. If you ever owned a robotic vacuum your going to find that there are very many similarities as the other self vacuuming units on the market with a few given exceptions. Once you download the app and get it set up you then have the vacuum map your own house in which case it utilizes its built in sensing camera to draw up a floor plan on the app. You can then set zones, schedules and even determine the strength of suction. All of these items are pretty standard in just about most units on the market right now. I own a few self vacuuming units and it always seems to be hit or miss but one thing i have yet to find was a self vacuum unit and mop combo that actually does a decent job mopping and not just push the dirt around. For me where this item really shined was in two key areas and that was functionality and effectiveness. When put to work simply add clean water to fill line on the water tank and make sure the waste tanks are empty. When the unit starts cleaning the first brushes are the rollers for the vacuum which does a good job picking up dirt and pet hair. This was a big concern of mine as i own two big dogs and i was worried about the vacuum not picking up all the hair and mixing the hair with the mop heads. The unit did a great job sucking up all debris which allowed for the rearward mop heads to do its job effectively. Not only that but there was very little to almost no tangle in the rollers which meant i didn't have to stick my hands in there to clean out dirty pet hair. The next thing i really was impressed with was how tight it hugged the corners and how it tried so hard to scrub the floors with the mop heads. It was actually kind of funny to watch because when the unit detects more than normal debris it will actually work the mop heads side to side to get a better deep clean which makes the vacuum look like its wiggling its rear. When the unit detects that its waste container is full or the that the mop heads are dirty and no longer giving the best clean, it will return to its base for a quick pit stop. Once at its base it will actually use suction to remove the debris from the waste container and remove the waste water. It refills its water tank but also will clean its own mop heads ensuring that you are not just smearing dirt everywhere on your next pass. So what makes it different than others out there? For me it truly is its effectiveness. This unit actually does a very good job at cleaning and not just smearing dirt around. Like i said earlier nothing replaces the human aspect of doing it yourself however this comes in at a strong second. The fact that the mop heads clean themselves and empties its own self means that there is very little to do in the way of clean up and maintenance on this unit. If you have pets and hardwood or porcelain floors then do yourself a favor and try out this unit.

I replaced twice. Sending back for good. Doesnt dock or recognize the dock

I switched from a Roomba to a Eufy and it is absolutely terrible. It gets stuck on nothing and stops running. It is a waste of money.

Do not buy. Too expensive to suck this bad. Go with another brand.

Junk keeps saying robot on unlevel surface when its on a flat hard floor

This smart mop/vacuum is Great! It was easy to install and the companion app is user friendly and straight forward. The vacuum maps the house while traveling outer most edges and functions properly so as to not waste time and battery life. Speaking of which, the battery life is pretty good. It can handle an entire 1st floor of an apartment without needing a recharge. The product is compatible with Alexa and Google voice assistant so you can send it back to the charger using voice commands or start it up before you leave the house. It can be a bit loud so I prefer to have it running when I'm not home. One of the coolest features that I've never seen on on a vacuum/mop is the ability to clean itself. It has a self emptying base, water tanks on the base that washes and dries the mop pads after each use, it empties and refills the mop tank for the next use. It even detangles it's own brush from unwanted pet hair. The mopping feature is Way stronger, able to pick up more stains then the conventional mop. It also lifts the mop off the ground when a carpet is detected as it cleans hardwood and carpet at the same time! This vacuum is great!

Eufy has long made a name for itself offering a more budget friendly alternative to robot vacuums from some of their larger competitors, but over the last couple of years they’ve been making an aggressive play for the higher end market with premium offerings that achieve feature parity with much more expensive units. The highly capable X10 Omni Pro shows that their hardware has matured enough to match and in some ways even surpass many of the companies they once emulated – but are still held back somewhat by inconsistent and unpolished software. One of the nice fringe benefits of having a mop/vacuum combo like this is that there are no extra parts like removable pads, water tanks, or alternate brushes to deal with. This made getting the vacuum set up very quick and painless. I was a little disappointed to see that it couldn’t use any of the existing maps or schedules made by the Eufy X8 that I already had, but it only took about half an hour for it to run its mapping run and another hour or so to adjust the map to break up the rooms by various floor types. And this is where the X10 really began to shine. One of the biggest new features of this vacuum is “scenarios,” which are essentially a way to program the vacuum’s cleaning behavior with a level of specificity I don’t think I’ve seen before. The floor the vacuum is located on represented a bit of a difficult case because it has a mix of carpets, tile, and hardwood flooring. And while I trust the smart floor detection system not to drench a carpet, I am not brave enough to find out if it was intelligent enough to recognize that wood should not be mopped daily. With scenarios though, you don’t need to take the risk. You can put together a program detailing exactly how you want the vacuum operate in just a few minutes, using as much or as little of the robot’s built in intelligence as you feel comfortable with. As far as features go it almost beats out the permanently attached mop. Almost. The X10 is perhaps the first robot vacuum I’ve come across with a mop that I expect to see regular use. I’ve tried several of these things over the years, most of which used microfiber pads to do their cleaning. And while these aren’t bad, they’re also rather hard to recommend. When it comes right down to it it’s just dragging a damp rag across the floor. They’re not great for big messes because they either struggle to pull up anything stuck to the floor or get saturated with grime that they’re just spreading it around. And with small ones it’s hard to justify the effort required to get the vacuum set up for mop mode. With the X10 though it’s always ready to start mopping, and the counterrotating mop pads are refreshingly aggressive. And perhaps best of all, they’re self cleaning. Every fifteen minutes the thing turns around, heads back to the base, and flushes out the mop heads to make sure it never starts hurting your floors more than they’re helping. There is still some maintenance of course. There are two water tanks that will need fairly regular attention (one for clean water and one for gray water) and the pads will need to occasionally go into the laundry to deal with messes that can’t be solved by a rinse and a squeegee. But it’s such a huge reduction in the level of effort robotic mapping requires, and makes it far more usable. It only took two passes for it to handle typical messes in the entryway and kitchen and did better on a few sticky spots from spilled juice and soda than I expected – though its lack of any kind of cleaning solution other than water still meant there were a few that it just couldn’t move (particularly in the grout for the tile, where the brushes were less effective.) But make no mistake, it is a gamechanger. And just in case you think I forgot – the vacuum is pretty good too. When I got the X8 I remember being very impressed at how Eufy’s new high suction cleaning system managed to pull up so much dirt while still being one of the quieter robovacs I’d ever tried. But it did struggle with rugs and carpet – particularly in high volume areas like the entryway. The X10, owing I think mostly to an improved navigation model that allows for it to maximize overlap with each pass and shimmy its way along walls to bring the cleaning head as close as possible to the edges and corners robotic vacuums so often struggle with, did not have this problem. I still think that there’s perhaps some room for improvement in the brush design, which remains quite narrow compared to the body of the vacuum, but until we see more manufacturers willing to widen their cleaning heads this smarter navigation is a decent compromise. So, at this point you’re likely thinking that this all sounds great. Particularly for a vacuum in this price range. Perhaps you’re even wondering if there’s a catch. And, unfortunately, there is. I remember thinking when I was first setting up the X8 that the Eufy software had a lot of eccentricities. Nothing that necessarily rose to the level of a bug, at least not once I’d got past the initial login screen, but there were a lot of minor quality of life issues like buttons which required pinpoint precision to hit on a typical phone screen, clumsy interface design, and vital instructions and features being hidden within menus for no clear reason. With the X10, I was finding both bugs and what appeared to be major missing features. The biggest one of these is, sadly, connected to one of my favorite parts of the software: the scenarios. Any custom scenarios you design must be triggered manually rather than setting them to run on a timer. Scheduling jobs is possible, but through a much more rudimentary interface that doesn’t even offer half as many options for customizing the program. Personally I think I could probably count the number of times I manually start a robot vacuum cleaning cycle in a year on one hand. I automate everything. And by not integrating the scenario system into the job scheduler, they have essentially neutered what I might have considered a defining selling point. And the lack of polish in the app hasn’t gone away, or gotten any less noticeable with the more complex system either. When setting up a job, for example, it always assumes you want to start with your whole home. My first instinct is to tap on the map of the floor it shows to begin selecting or deselecting rooms for cleaning. But no, this does nothing. If you want to do that you need to switch to “room” mode. It’s not a huge pain point, but it’s also easy to miss and very nearly resulted in me doing what I’d been trying very hard not to do: mopping the oak floors. Because other apps have conditioned me to expect that kind of context switch to happen automatically. And I discovered what looks to be a straight up bug in the scenario editor if I had multiple rooms assigned to a task where editing the program for one room would lock me out of the others unless I manually toggled the “smart clean” option for the entire scenario first. I don’t know if anyone from Eufy is monitoring app feedback and user reviews, but if they are PLEASE take a closer look at your app. This vacuum is too good for the supporting software to be holding it back this much. Ultimately though despite my subpar experience with the software, the X10 remains an easy recommendation for me. Particularly at this price point it is exemplary at doing its job, and I have to hold out hope that eventually they’ll get enough complaints to sort out the app and come up with a more sensible scheduling system.

I've had a couple robot vacuums, and so far this is the best one, as far as ability to clean. It has some nice quality of life features, that honestly feel like no-brainers that my past robot vacuums haven't had. Setup was a little odd, I tried manually putting it on the dock after taking it out of the box and plugging in the dock, but it didn't seem to realize it was there (maybe i seated it wrong), so had to take it off the dock. and turn on the vac manually, and then press the home button and make it find home itself, which took awhile as it spun in circles to figure out where it was. Then in the eufy clean app, when trying to add it, my phone couldn't find it, so I had to go through the extra step of manually setting connecting to the robot wifi. It wasn't a big deal though. The robot is able to charge, clean the mop, and empty the dust bin without having to turn around on the dock. This is one of the no-brainer things that makes this better than some other robovacs that I've used. Makes the process go quicker. And, being able to clean and empty is important because of one of the other no-brainer features this has... and that's being able to tell it when/how often, during a cleaning cycle, it should return to the dock for cleaning and emptying. So, now, I can set it to clean a large room, or series of rooms, and it will return to clean and empty every 15-30 mins (or more, depending on setting), and/or go back to clean between rooms. This is contrast to other products I've used which only return after the cleaning cycle is done. This means I have to schedule room cleanings separately, so the bin doesn't get too full or the mop become useless. And, speaking of the mops, the mop(s) are particularly effective on this. Instead of dragging, or making small shifting movements, there are two mop pads that spin at a decent speed to actually get good scrubbing action. The pads also reach ever so slightly out from the machine, so it can reach edges better. Also, I have two large dogs, being able to clean dog hair is very important. I've historically had issues with the auto-empty functions being able to empty the hair, as it needs a pretty good vacuum between the machine and the dock to be able to empty the hair. So far, I've never had to manually empty the dustbin, which is a huge win in my book. As for the app, and detecting obstacles. The map function in the app, seems to work nearly identically to other robot vacuums, to the point where I wonder if they use the same software library amongst themselves. So don't expect any ground-breaking changes with how the map features work and function. Object detection seems to be really good, and I haven't had this get stuck on wires or a stray blanket, but the machine actually detecting what the object was it encountered is pretty poor. But that's not very important to me, as long as it avoids obstacles.

I found the X10 to be a fairly good mid-range 2in1 robot vac. One nice feature is that you can tell it to vac, mop, or vac & mop without having to reconfigure the physical robot, provided you keep up with the water tank levels. My previous 2in1 required you to add an attachment whenever you wanted to mop, and that would make it mop only - no vac. But my favorite feature is that it will automatically switch between vac & mop modes whenever it encounters a carpeted surface. As soon as it detects carpet, it simply lifts the mop heads up several millimeters so they aren’t touching the surface. No need to spend (way too much) time ‘defining’ carpeted areas on a map in the app. Default vacuuming performance is more than acceptable for day to day upkeep. If you’re looking for a bit more performance, you can easily tweak the vacuum settings to have it increase suction and/or make multiple passes. It also has a self-emptying function, which moves debris from the robot into a collection bag in the base unit. Eufy claims you’ll only have to replace this every 2 months with ‘typical’ use. I’m normally not a big fan of base units with a bag, as opposed to a reusable bin, but I can live with it if I only have to replace it every couple of months. Most will probably find the mopping performance to be fine for everyday cleaning, but you’ll still have to break out a hand/stick mop every so often to really get the edges. But that’s been typical for every mopping robot I’ve used. My biggest complaint is that you can usually see the tire tracks, in the right light. This could simply be something with our floor/lighting, but thought it was worth mentioning. I’m still playing with the mopping settings, and water to cleaner (it doesn’t include a sample bottle of cleaner either??) mixture, so hopefully I’ll find a combination that doesn’t leave tracks. Object detection is quite good, and the robot had no troubles identifying & avoiding random cords and fake dog ‘presents’. Sound levels are also impressive. I don’t know that you’d want it running in the same room while you’re having a conversation or watching TV, but I certainly didn’t find it annoyingly loud. Even when it goes through a self-emptying operation, it wasn’t horrible. Not nearly as loud as my iRobot is. You’ll probably barely notice the mop drying operation. The app is okay, but has a few shortcomings. It has a tab where you can quickly identify a ‘Zone’ to clean, but it doesn’t let you save that Zone for later use or scheduling. However, you can create a Scenario that also uses Zones, but any Zone you identify in that Scenario only lives in that Scenario. In practical use, this means you can’t do something like schedule the robot to clean up along the counters every day after dinner time, or clean up around the litter box every day. Hopefully they’ll enhance this in future versions.

The first thing you'll notice with this unit is that it is rather heavy when compared to other robotic vacuums. This is a plus because it seems really well made. The only setup is downloading the app, clipping on a ramp to the base and place the robot on the base to charge. The base has three bins, one for vacuum dust, one for clean water and one for dirty water. The dust bin has a cloth filter which is great for making emptying it easy. All are easy to remove and fill or empty. The only drawback is that you will need to buy replacement bags. I have low length carpet and hard floors throughout the house. I was a little considered initially how I would have to reconfigure between the the floor types. What is great about this unit is that it adjusts from mopping to vacuuming only automatically! You even have the option to mop only, and skip vacuuming carpet or mopping both floors and the carpet. The two mop heads pop in easily and hold on with a magnetic connection. After an initial room mapping run, it is ready to start vacuuming. The vacuum fills with water and is on it's way. The mop heads go up and down automatically between carpet and hard floors. It does this really well and it talks out loud with what it is doing. It transitioned seamless between vacuuming and mopping on a chair mat in my office. The app can be configured with how long you want it go between returns to the base for mop cleaning. It spins and cleans the mop with hot water and heads out again. The battery life is amazing and it mops for over an hour at a time to get my entire house. It does a great job of getting all areas of the floor and doesn't just bump around aimlessly. The carpets looks great, it uses just the right amount of water and the floors dry quickly. I have used robotic units that either vacuum or mop well. This one does both effortlessly. I have owned over 5 robotic vacuums and I'm really impressed with Eufy's move into this space. They did right with their first generation model and I have not found any negatives.