Customer Ratings & Reviews
- Model:
- T2351121
- SKU:
- 6617491
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers love the X10 Pro Omni Wi-Fi Connected Robot Vacuum & Mop, especially its cleaning performance and strong suction power. The mapping and navigation features are also well-received, along with its impressive noise level and ease of use. Additionally, customers appreciate the mop functionality, amazing battery life, and excellent obstacle avoidance.
This summary was generated by AI based on customer reviews.
Best robot vacuum I ever had
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is truly amazing , totally hand free all I have to is fill the water in clean water container and clean the dirty water tank
I would recommend this to a friendVacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mop really good but charge goes very fast so have to go back for recharge
I would recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum mop was a lateral move, at best, after my last robot vacuum/mop. It leaves more clumps of hair and is loud. I read reviews saying that this is quiet; it is not. The filter is constantly being clogged and the roller is constantly has hair tangled. For reference, I have 4-6 dogs in my house, but only two are shedders.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 994-3056. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best thing I have ever owned I would buy more if I had a bigger house
I would recommend this to a friendIt’s ok ✅
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum is decent there’s only one brush spinner so it flicks things. The mop leaves streaks and I even bough new mop heads.its just ok not worth the money at least to me.
No, I would not recommend this to a friendDamaged
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could have gotten the chance to use it. I unfortunately had to return it because it arrived damaged.
No, I would not recommend this to a friend- Pros mentioned:Mapping
Broke after 20 minutes.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked geeat for the first 20 minutes ajd mapped our hiuse great, but then the wheels stopped turning. It keeps saying "positioning" . Cleaned the sensors and still nothing. Followed all the troubleshooting from manual and online. When i emailed them, it is just AI response. No real human. When i called them, waited for a long time and it jept wanting me to wait and wait. Returning it today. Horrible customer service. Oribably will buy the Dreame brand aince my aister is happy with hers and their customer service.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Great buy!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best things we done this year was buying!!
I would recommend this to a friendGreat robot
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great robot… if only it can detangle dog hair…. The. I would give it 5 stars
I would recommend this to a friendWorks Great!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great addition to the household essentials.
I would recommend this to a friendSolid vacuum, mop need improvement
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this vacuum for the last month. The vacuum portion of it is amazing. The only issue I have it the mopping feature. I keep getting errors and then it won’t clean at times.
I would recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
I love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, but there is one issue, it doesn’t clean under the sofa.
I would recommend this to a friendEufy vacuum
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great robot vacuum. It works wonders. I can’t complain.
I would recommend this to a friendDo Not Buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money. Had to have 1st omni 10 replaced after 6 months. Replacement lasted just over 6 months. Eufy says can't help you your out of warranty. I've got Roomba s still going strong after 5 years. Eufy is Junk!
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 994-3056. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Best value robot vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good (great for the price). Have had a few issues with it seeing Cheerios as obstacles to avoid
I would recommend this to a friendDisappointed but not for the reasons you'd think.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Now my unit was defective, but the customer service to try and get things resolved sucked. I purchased this unit, I set it up, plugged it in, it mapped the house beautifully then went back to base and proceeded to dump all of the water from the clean water tank on the floor. So I contacted the customer service email. they gave me troubleshooting steps, nothing worked. I emailed back and didn't receive a response within 24 hours, So I returned the unit to Bestbuy and exchanged it for another robot, but not from Eufy. I get sometimes products can have problems out of the box, but the support for this product SUCKS!
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 994-3056. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! Works just as described. My wife loves it
I would recommend this to a friendDisappointed and Returning It
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this robot mop. After reading the glowing reviews, I was genuinely excited to bring it home. But here’s the thing—when I spend over $500 on a product, I expect it to function reasonably well right out of the box. Unfortunately, I couldn’t even get it to connect to the app, despite spending over an hour troubleshooting. We’re no strangers to WiFi devices—our home is packed with them—and everything else runs smoothly. So this wasn’t a case of user error or a spotty signal. Just a frustrating experience with no clear path forward. After 90 minutes, I threw in the towel and packed it back up. It’s going back.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 994-3056. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Defective Batteries
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was used for a month and the battery stopped working. Now I am waiting for a response from the main company for the change.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Customer service is no help. Where is my robot bro
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not received item so Best buy is holding on to my money for free. I was told when I would receive item that was almost a week ago. I keep getting the run-around from customer service. They keep trying to tell me it’s ok that I haven’t gotten it yet. But here in the real world where customer experience matters this has been handled in an unacceptable manner. I am tired of big companies thinking they can steam roll people. I could get one that is available now but Best Buy has my money.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 994-3056. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,