Customer Ratings & Reviews

had high hopes for the Eufy X10 Pro Omni, but it's been a frustrating experience. The vacuum frequently stops in the middle of cleaning for no clear reason, even on open, obstacle-free floors. When set to mop, it fails to load water properly and just drags dry pads around the house. For a premium product with a self-washing, self-drying, auto-empty system, I expected reliability—unfortunately, this device hasn’t delivered. Would not recommend.

Works great just long enough to be out of warranty. The issue is with dirty water reservoir tank. Seems to have sealing issues as result it never drains dirty water from the tray. I've return 3 of them for this same issues. Finally after close observation and placing presure on reservoir tank it was able to drain water.

Very bad. After 1 week the unit wouldn't return to the home base. After countless of problem shooting and calling the customer service number (which only was to put in a ticket) and waited almost 4days to get an email from a tech. I just reutned it and got a shark and had no problems with since. DONT WASTE YOUR MONEY ON THIS PRODUCT!

This is my third robot vacuum (all from different brands) and I can definitely say that each generation is getting better. Setup was fast. For assembly, I just had to snap on the front ramp and fill the water tank. The app was able to quickly setup the WiFi connection and update the firmware. The mapping process was amazingly simple. It took less than 10 minutes to accurately map my entire apartment. Instead of having to run the perimeter of each room like my last vacuum, this one just had to roll through, spin around, and it was good. I purposely set up a good obstacle course with a bunch of random things to be vacuumed on the floor. It picked up 100% of the items in the middle of the hardwood floors. It missed a few things on the perimeter. I estimate that it probably picked up 95% of visible lint and other things on carpet. This is a definite improvement from my last robot, but still not as good as a good manual vacuum. I am impressed with how quiet this model is compared to my prior models. Even when it empties the bin into the base station, it is still loud, but not as loud. One thing I am not thrilled about is the base station does not have the best filtration. It is sitting right next to an air purifier which shows the air quality level. As the robot empties, the air quality drops significantly. As soon as it stops, the purifier goes back to normal. That makes me wonder how much dust is escaping the base station in the process. When it comes to mopping, I only used water for now because they did not include any samples of their cleaning solution. For the most part, the mopped areas look good. There was one spot where the robot spun around and left some smudges in the shape of the mops. Otherwise, I am happy. I look forward to trying their cleaning solution, and I am also happy to see that it is very concentrated. My last robot only sold diluted solution which meant that I was most buying water with a tiny amount of cleaner. One really big improvement is that this robot has water tanks in the base. It is so much easier to clean and refill! I love that the system cleans and drys the mop pads automatically. One of my fears was whether or not the mop pads would drag on high pile carpet and leave water behind. I am really happy to say that the carpet was dry. Overall, I am really happy with this new model. Is it perfect? No. But it is still pretty good and it is a significant improvement compared to my last robot and dramatic improvement compared to my first one. For the most part, it will keep my floors clean. I just have to spot clean the carpet where lint is firmly stuck to the carpet. I would definitely recommend it to a friend.

This item was shipped but no robot vacuum was in the unsealed box only the docking station. Still no resolve after multiple attempts via in-store,customer service and home services

I have been using Robot vacuums for few years and nothing lasted for more than 2 years. I had few Eufy products at my home and got the Eufy Clean - X10 Pro Omni for automatic vacuum. It came with Robotic Vacuum Cleaner, 1 Self Empty Station with 1 Dust Bag, Cleaning Tool, Quick start guide and safety book. One of the standout features of the Clean-X10 Pro Omni is its seamless integration with the EufyHome app. This user-friendly interface allows me to effortlessly schedule cleaning sessions, monitor the device's progress in real-time, and receive notifications on its status. The ability to control the vacuum remotely adds a new level of convenience to my daily routine. Eufy Clean - X10 Pro Omni equipped with state-of-the-art cleaning mechanisms, including advanced mapping and navigation systems, the Clean-X10 Pro Omni efficiently maneuvers through my home. Its powerful suction capability ensures thorough cleaning of every nook and cranny, from hardwood floors to carpets, leaving behind spotless surfaces. The Clean-X10 Pro Omni's intelligent mapping technology is truly impressive. Through its precise mapping capabilities, it effortlessly navigates around obstacles, accurately charting the most efficient cleaning path. With customizable cleaning zones and no-go areas, I can tailor its operation to suit my specific needs, ensuring a hassle-free cleaning experience. Battery life is really amazing. With an extended battery life of up to 150 minutes, the Clean-X10 Pro Omni ensures uninterrupted cleaning sessions, covering large areas without the need for frequent recharging. This extended runtime, coupled with its efficient cleaning algorithms, maximizes productivity and minimizes downtime, making it an ideal choice for busy households. Despite its powerful performance, the Clean-X10 Pro Omni operates remarkably quiet. I can run it during movie nights or while working from home without any disruption. Its low decibel output ensures cleaning can take place anytime, without causing disturbance to household members or pets. The Eufy Clean-X10 Pro Omni is a game-changer in home cleaning. Its efficient performance, smart navigation, convenient app control, quiet operation, and long-lasting battery life make it a standout choice for anyone looking to simplify their cleaning routine. If you're in the market for a vacuum cleaner that delivers on both functionality and convenience, I highly recommend giving the Clean-X10 Pro Omni a try. It's truly a worthwhile investment that will make keeping your home clean a breeze.

Hair gets tangled on roller, tiny amounts, and it sends an alert…then dies waiting on me to get home and untangle it.

I bought this product strictly for the mopping capabilities. It did not come with soap and the only place to get it is from the manufacturer. Yet they are somehow out of stock and won't have more for weeks.I cannot use something i spent $800 on unless i want to mop without soap which would be ridiculous .

Worked really well, but after a week had a roller brush issue and now won’t clean at all. Tried cleaning it, and it’s clean. No hair, I think the motor is just bad. Really disappointed it only ran for a week.

After barely two months of use, the hose in the water tank has come loose on both ends. It will no longer stay connected. Also, the cheap plastic lid has broke off from the hinge. The vacuum works pretty well, but this is not worth the price. Like everything else these days, poor durability.

This robot does not do well with dog hair on carpet. It keeps my hard floors pretty clean. Not even a year into owning and there is something wrong with the base and i will see ehat the company says or bring it back to best buy.

It did not connect to the wifi, not a good buy had to take back.

Worked for 2 weeks then malfunctioning. Sent to eufy got it back. Will vacum but not mop. Its junk and their c.s. is pathetic endless ? Send video. And they dont fix or check there work. Why send a unit back without checking everything.

Junk - don’t buy this!!! Bought Nov and we are almost in April and it still has not vacuumed my floors one time. Eula have the worse customer service who after 4mths of giving me the run around are asking me for my best buy receipt in order to replace it for the third time!

Absolute garbage. Will not pick anything up. Says it cleans in the history but literally no change. Complete waste of money.

I buy this robot vacuum and in less than 2 weeks broke… Try to contact Eufy support and never help. Never again!!!

This is my first robot vacuum, and I must say I am very impressed. After starting it from the home base, it moves in a random pattern but then changes to a back-and-forth pattern. Not sure of the thinking behind this but it did automatically cover all areas of the three rooms on the floor. The floor was completely clean including dog hair and mopped when it was done. The floor was slightly wet but dried very quickly. It managed to get all the rooms on the floor automatically. The battery lasted for a floor in my 1400 sq foot home and had plenty left to spare. It took around an hour to do this. I was surprised but it managed to go over the tall threshold going into the bathroom. A pleasant surprise. There were a couple of cases where it got caught between furniture legs. I thought I was going to have to rescue it, but no, it made its way out rather quickly. While it sometimes detected objects in front of it and turned around, there were other cases where it hit the object before turning around. Not sure why the sensors only sometimes worked, but it wasn’t hard enough to damage anything. It also detected the stairs perfectly so there was no accident falling. One thing it failed miserably at was wires. Twice it got caught up in electrical wires that were under the bed and needed my help. Unfortunate, but I guess I will have to clean up the wires and move them before using it again. If you want this to do a decent job, be sure to pick up everything off the floor before starting. Filling and emptying the water tanks is as simple as can be. There are two tanks that lift out of the base station, and you just open the lids. Absolutely no mess. The clean water tank is rather tall so you will have to fill it in the kitchen and not the bathroom. There is another section of the base station that holds the vacuum bag. Again, this is easy to change. Speaking of the bag, it only comes with one so plan to buy the expensive ones right away. I couldn’t find the bags on the Eufy site, only the ones for the X8. I have no idea if they are the same, but it doesn’t indicate this on their website. Best Buy also doesn’t sell the bags. I did find aftermarket bags for it on Amazon but not the official ones. It did a perfect job returning to the base station. It returned to it in the middle of vacuuming to empty the dust and dirty water and refill with clean water. This was quick and resumed exactly where it left off. The same process happened when it was done with all the rooms. The base station does take up a decent amount of room against the wall around it. It needs a couple of feet to either side and a few feet in front of it, so make sure you have room for it. The power wire is short, so I needed an extension cord. It comes with an app that was a real pain to get it to detect the vacuum, but I didn’t find it to be particularly useful and not needed. It gave you the ability to change a bunch of settings (I just used the defaults and didn’t change anything), show the battery charge status and set room boundaries which I didn’t need since it covered all the rooms perfectly without configuring the area. I suppose it might be useful if there are areas you don’t want it to go to, but I didn’t need that. I did use the app to update the firmware. After that, I never used the app again. It does come with a voice that gives you the status of what it is doing such as starting the job, ending the job, washing, and drying the mop pads, connecting to the app, and much more. Surprisingly, I found this voice to be very useful to know what was going on. Finally, I have two dogs and neither seemed at all bothered by it. They were not even curious about it. Thank goodness for that. Maybe it is because the vacuum is very quiet.

Broke in less than a month. Garbage product not worth buying.

The Eufy x10 pro is your all in one personal maid. While it may not do the job as good as if you were to do it yourself it gets pretty close. With a high price point the real question becomes rather or not this is worth the buy. Out of the box you get everything you need to get you started and the free downloadable app makes set up and adjustments that much more easier. If you ever owned a robotic vacuum your going to find that there are very many similarities as the other self vacuuming units on the market with a few given exceptions. Once you download the app and get it set up you then have the vacuum map your own house in which case it utilizes its built in sensing camera to draw up a floor plan on the app. You can then set zones, schedules and even determine the strength of suction. All of these items are pretty standard in just about most units on the market right now. I own a few self vacuuming units and it always seems to be hit or miss but one thing i have yet to find was a self vacuum unit and mop combo that actually does a decent job mopping and not just push the dirt around. For me where this item really shined was in two key areas and that was functionality and effectiveness. When put to work simply add clean water to fill line on the water tank and make sure the waste tanks are empty. When the unit starts cleaning the first brushes are the rollers for the vacuum which does a good job picking up dirt and pet hair. This was a big concern of mine as i own two big dogs and i was worried about the vacuum not picking up all the hair and mixing the hair with the mop heads. The unit did a great job sucking up all debris which allowed for the rearward mop heads to do its job effectively. Not only that but there was very little to almost no tangle in the rollers which meant i didn't have to stick my hands in there to clean out dirty pet hair. The next thing i really was impressed with was how tight it hugged the corners and how it tried so hard to scrub the floors with the mop heads. It was actually kind of funny to watch because when the unit detects more than normal debris it will actually work the mop heads side to side to get a better deep clean which makes the vacuum look like its wiggling its rear. When the unit detects that its waste container is full or the that the mop heads are dirty and no longer giving the best clean, it will return to its base for a quick pit stop. Once at its base it will actually use suction to remove the debris from the waste container and remove the waste water. It refills its water tank but also will clean its own mop heads ensuring that you are not just smearing dirt everywhere on your next pass. So what makes it different than others out there? For me it truly is its effectiveness. This unit actually does a very good job at cleaning and not just smearing dirt around. Like i said earlier nothing replaces the human aspect of doing it yourself however this comes in at a strong second. The fact that the mop heads clean themselves and empties its own self means that there is very little to do in the way of clean up and maintenance on this unit. If you have pets and hardwood or porcelain floors then do yourself a favor and try out this unit.

I switched from a Roomba to a Eufy and it is absolutely terrible. It gets stuck on nothing and stops running. It is a waste of money.