Customer Ratings & Reviews
- Model:
- 3941R2
- SKU:
- 10735558
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Express 4K+'s ease of use, overall performance, and convenient remote control. Many find the device reasonably priced and enjoy its streaming capabilities and simple setup. While some users have reported issues with heat, compatibility, battery life, and connectivity, the majority are satisfied with the product.
This summary was generated by AI based on customer reviews.
Sosoitem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to purchase to use spectrum on my 800 dollar lg tv. Using the Roku took a lot of control away from my tv and made it harder to use.
I would recommend this to a friendSomewhat comparable to Firestick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not much different than Firestick; it seems Firestick is easier to use, but that may be because I have used it for a longer time.
No, I would not recommend this to a friend- Cons mentioned:Heat
Why Can't Roku Fix The Issue already?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item so that I got tired of having to unplug my old Roku stick after use because of overheating issues. Now I have to reset this Roku device because of an error that pops up regarding HDCP Error. I've gone through all the steps to fix the error but it doesn't work. I've researched it and it appears to be an issue that Roku is aware of but has failed to fix with an update. I would not recommend buying this product.
No, I would not recommend this to a friend Streaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need more detailed connection instructions and a dedicated 800 customer service telephone number.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Good Product at a low price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great being able to use apps to watch tv without having to hook my iPad up to the tv (not a smart tv).
I would recommend this to a friend RoKu with voice assist
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku voice remote sometimes doesn't respond to well when in use. Sometimes it will do what it wants and change a channel but not the one you asked for.
No, I would not recommend this to a friendNot as good as better model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This does not seem to work as well as more expensive ones. It keeps dropping the signal
No, I would not recommend this to a friendFaulty remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device worked fine for a month. Then the down button stopped working and I could not scroll through content. Customer service on Roku was not helpful, 2 hours texting with three agents were not able to resolve issue. Each one had me reset device, change batteries, etc. Waste of time. Now cannot stream any content.
No, I would not recommend this to a friendTerrible service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good service from best buy ...they don't care about anyone
No, I would not recommend this to a friendGood, Not Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of buggy. Freezes, sound drops….works good when it’s working, but it’s not great overall.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
In compatible.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My TV was too old to work with this so I returned it. Not compatible.
No, I would not recommend this to a friend Work fine
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine i have to restart sometime cause it freezes up
No, I would not recommend this to a friendROKU
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ROKU DOSEN'T PROVIDE REAL DOLBY SOUND AND VOICE REMOTE DOSENT ALLWAYS WORK PROPERLY IT DOES SUPORT USING SPECTRUM CABLE APP AND ESPN APP AND ESPN + APP ACESS
I would recommend this to a friendBasic remote
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote is very basic and does not allow number input to easily go to a preferred channel
No, I would not recommend this to a friendGlad I got it on sale
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have several Roku devices. This is my first express. It will not play nice with my TV'S HDR. I'm not getting what I paid for. I'm very tech savvy and I've tried everything. I don't blame Best Buy,y other Roku I had plugged into the same TV had HDR issues but I was able to fix that. Not sure what the problem is. I turned up the jutter on the TV and that fixed it but it looks like garbage when the picture moves really fast.
No, I would not recommend this to a friendBad Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought three of these out of the three only two work the other one keeps skipping in and out sometimes it works sometimes it don't
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Arnell, thank you for sharing your experience with us. For a quick fix, it is imperative to ensure that your device is operating on the latest software version. This will significantly enhance its functionality and provide access to the most recent features. To verify, navigate to Home > Settings > System > Software Update > Check Now. Additionally, reinstallation of the affected channel is recommended. Moreover, it is essential to ascertain the stability of your Wi-Fi connection to enable uninterrupted streaming. For further guidance, please refer to the following link: https://support.roku.com/article/208755548#section-0. If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Elmer, Roku Customer Advocate
Unfortunately did not work for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the item would not work with my system. Not sure why but it just would not allow me to go to my paid subscriptions.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi CoffeeFan, this doesn't sound quite right and we'd like to help! If you still have the device, please visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Failure in many different ways.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've never had so much trouble with a Roku device. I bought one back in Sept. and it would not display the screen correctly. I exchanged thinking it was a defective unit. The second one kept giving me a black screen. After resetting it would not connect to the wifi. I tried on two different TV's and it failed on both. I went with the streaming stick and it so far has been working.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for taking a moment to share your feedback with us. This is certainly not the kind of experience that we'd hope for you to have.
If you still have the Express 4K+, we'd recommend using a power adapter and wall outlet to power the device, rather than the TV's USB port. Additionally, we recommend always using the Premium High-Speed HDMI cable that comes included with your player, as not all HDMI cables are created equally.
If there is anything further we can assist you with, please visit us online at support.roku.com.
Happy Streaming!
Roku Customer Advocate
Hit or miss
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Roku is hit or miss on new tv. HDMI error occurs randomly while watching a channel.
No, I would not recommend this to a friendRoku
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku works great. Only problem I’ve been having is tv will give me error saying to install high def HDMI when it already has one.
I would recommend this to a friend