Customer Ratings & Reviews
- Model:
- 3941R2
- SKU:
- 10735558
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Express 4K+'s ease of use, overall performance, and convenient remote control. Many find the device reasonably priced and enjoy its streaming capabilities and simple setup. While some users have reported issues with heat, compatibility, battery life, and connectivity, the majority are satisfied with the product.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Remote control
Upgraded Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We already had two basic Roku Express and needed to add a Roku to a 3rd TV. This one was on sale for the same price we paid for the basic sod decided to try it. The additional features we really like are it powers our TV and receiver Off/On and we can adjust the volume with the side buttons on the Roku. Nice to use only one remote.
I would recommend this to a friendBrand response from Roku Team
Posted .Hey there, thanks so much for the praise! We're thrilled to hear that you're enjoying the new player.
If there is anything that we can assist you with down the road, don't hesitate to visit us online at support.roku.com.
Happy Streaming!
Roku Customer Advocate
- Pros mentioned:Price
Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have one for every tv . They work great. Cheap price
I would recommend this to a friend - Pros mentioned:Overall performance
roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great. yall should really invest in this sht...
I would recommend this to a friend Roku - Express 4K+ (2021) Streaming Media Player w
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall solid prodcut. Remote works well with streaming but voice control does not. Living with the problem.
I would recommend this to a friendOk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think Best Buy is expensive compared to other stores
No, I would not recommend this to a friendNo light
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This gets a 3 because there is no light in the remote.
No, I would not recommend this to a friendSlightly disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku was a good idea. But…it duis not solve any of our issues
I would recommend this to a friendroku stic review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.more difficult than cable box, had hoped that it would be easier to work
No, I would not recommend this to a friendSo so remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok but I need numbers and back Confusing also with watch channel to watch
No, I would not recommend this to a friendBad service by Roku and Bestbuy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't last more than 5 months. Now I am not getting it rebooted also. Reached to GeekSquad by appointment and they ask to contact Roku. Believe me there is no online support for this device when tried from my Roku account. Or any support number to talk to anyone. Best buy support is asking for RMA - Return Material Authorization from Roku to replace this. Where do you get this when you don't see an option to talk to any one. I am highly disappointed. Will not suggest anyone any Roku product. Choosing Bestbuy is up to you, but I did not feel a great shopping experience with it.
No, I would not recommend this to a friendReturned for Amazon Fire Stick
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item after getting a free streaming box after canceling cable. Have a new Amazon Fire Stick which is great.
No, I would not recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 2 of the Roku units. One works great but my other one has to be reactivated at least once a week.
I would recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still figuring out how to use it. I think I will like it down the road.
I would recommend this to a friendMARKROKU
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE ROKU STICK IS GOOD FOR EXTRA TV USE. NOT AS GOOD AS FIRESTICK BUT ACCEPTAB LE
No, I would not recommend this to a friendRoku Express 4K
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a big fan of Roku and I use the Roku Ultra in several rooms in my home. I bought the [specific Roku model] for $30, expecting features similar to the Roku Ultra. Unfortunately, this model lacks TV control and voice control, making it far less useful. I couldn’t return it since I didn’t install it right away, and Best Buy’s new $99 annual fee for Elite Plus membership means I’m stuck with it. Very disappointed.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Mike, thanks for being a Roku fan, though we’re sorry to hear about your experience at your local store. Best Buy will surely value this feedback, and we encourage you to contact their team directly here: https://www.bestbuy.com/services/presales/contactus/education?contact. Happy Streaming! Roku Customer Advocate
Sketchy quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought my first one about a year ago and the wi-fy died. Replaced it with this one and in approximately 3 months this one is dropping out. So far I’ve reset this one 4 or 5 times now, so far it’s reset and runs for awhile. Had to log back in to some apps. This makes me think this one is dying from some other problem.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Robert, we're sorry to hear about your troubles. Based on your description of the same issue with two devices, it sounds like there could be an issue with the strength of your wireless connection.
WiFi signal strength can vary based on a variety of factors and we're here to help! First, be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible.
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If your router and Roku device both support 5GHz, you could also try connecting to the 5GHz wireless network for improved network strength.
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Not a Good Solution for Me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item. I had an older Roku player and thought that I'd upgrade to a newer unit. My mistake. This version of the player kept losing my internet connection and the remote consistently stopped working unless I removed the batteries and reinstalled them. I tried new batteries and had the same results. Went back to my older unit and remote. No problems. I've purchased a new unit and hope it works well.
No, I would not recommend this to a friendNot as good as Firestick 4 k max
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as the Fire stick 4k max. Do it like the format either.
No, I would not recommend this to a friendNo use of the right button on the remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right arrow button stopped working a couple weeks after I bought it, and I had to buy a new remote. Had it for 2 weeks and out of the return date. Everything else about it is fine, but that button not working is very annoying
No, I would not recommend this to a friendRoku loses to Amazon FireTV -- too bad!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used Roku products for years, and I was excited about installing this unit to allow access to my streaming apps on the television in my den. After I purchased it on February 6, I immediately installed it and synced my account. All was wonderful--until yesterday. Each time I try to access a show, I get the "HDCP Error Detected" message. It appeared for the first time almost one hour into a program that was streaming well on AcornTV. I tried every troubleshooting suggestion I could find on the Web, from acorn.tv to roku.com. Nothing worked. Today, I was able to regain access to my streaming apps by installing an Amazon FireTV stick. I would have returned this unit to BestBuy, but the return window closed exactly two weeks ago, on March 14.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we're sorry to hear about your experience and we're here to help! It sounds like you've tried some of the troubleshooting basics, which is a great place to start.
On our Support site, we have a helpful article and video that will walk you through some more detailed troubleshooting options here: https://support.roku.com/article/230317588.
As a quick tip, be sure that you unplug everything, from the HDMI connector to the power cord, before reconnecting and restarting your Roku player. Also, you can try to use a different HDMI port on your TV or a different TV in an attempt to isolate the issue.
We hope this gets you up and streaming!
Roku Customer Advocate