Customer Ratings & Reviews
- Model:
- 3941R2
- SKU:
- 10735558
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Express 4K+'s ease of use, overall performance, and convenient remote control. Many find the device reasonably priced and enjoy its streaming capabilities and simple setup. While some users have reported issues with heat, compatibility, battery life, and connectivity, the majority are satisfied with the product.
This summary was generated by AI based on customer reviews.
Roku no thank you.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My unit keeps going out, and not connecting to my internet.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Betsy, thanks for taking a moment to share your feedback with us. Signal strength can vary due to factors and we're here to help!
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Errors
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this, as it gave me some errors regarding the HDCP and the HDMI port issue/screen issue.
I would recommend this to a friendRoku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok This is my First Roku but Google chromecast tv still better and faster better looking
I would recommend this to a friendUnusual difficulty.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having trouble pairing remote to tv. Will have to troubleshoot. This is about my sixth Roku device.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for you feedback. It’s possible that the Roku device picked up the wrong code for your TV upon setup. Try repairing the remote walking through the steps in this support article: https://support.roku.com/article/360004786894
As a tip, if you're using an AVR or Soundbar with your TV, it's also important to check the status of a related setting called HDMI-CEC (or just CEC) and make sure it is enabled.
If you continue to have any issues, don’t hesitate to contact us at support.roku.com/contactus. We’re always here to help.
Happy Streaming!
Roku Customer Advocate
WiFi problems
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi kept disconnecting at random intervals. Returned it and bought the ULTRA. Much better.
No, I would not recommend this to a friendHate It
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely hate this thing! I had to get out so i could watch Dallas Stars games and it freezes quite often, i will change inputs and it automatically keeps going back to the Roku, it never turns off so i have to unplug it every night, it is just a terrible product!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Nick, help has arrived! Please visit us online at support.roku.com/contactus to connect with an agent who can assist.
In the meantime, try to check your internet connection. Here's a helpful article to fix internet issues: https://support.roku.com/article/21332781083287. Your feedback is very important to us, and we’re eager to assist. Thank you! Roku Customer Advocate
I think I got bad Rokus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are giving me some issues. Not working properly
I would recommend this to a friendNot too happy with this replacement
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to replace my Roku Stick that began to overheat ( yes tried all fixes and even extended the HDMI from TV) and just kept frezzing up. This was OK when New but these Updates again messed this one up. Trying to deal with Roku on issue still. I also dislike the Surround sound issues of their sometimes other times not..
I would recommend this to a friendIntermittent black screen issue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this - Recently started experiencing intermittent screen black outs (audio still working). Tried all online suggestions including factory reset. FYI - compared to older, basic ROKU stick, this is noticeably faster and eliminated “buffering” stalls.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, we're sorry to hear about your troubles.
Sometimes, performing a system restart on the player can resolve this. Other times, you might need to uninstall and reinstall the affected channels, or check the status of your wireless connection. If this was only happening on one channel (app), it may be something that the channel's service provider can resolve with you directly.
It sounds like you've already returned the device but please don't hesitate to contact us next time so we can assist!
Roku Customer Advocate
I wish I had been more aware before purchasing !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not pleased with the Roku I purchased.I was hacked thru this Roku and all my GB's for the month of June were used up in a matter of a few days.I have had to purchase emergency GB's so I could at least access my email thru the rest of the month of June.I had no idea that the Roku could be hacked or I would have purchased protection immediately.I have disconnected the Roku completely from my tv.I won't be using it anymore.Of course, this is not the fault of Best Buy.I was ignorant to the fact that the Roku is a piece of equipment that needs protection from hackers.There was no warning on the box or in the pamphlet enclosed.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for your feedback. If you haven't already, please be sure to reach out to our support team so that we can investigate this matter with you. Get started at support.roku.com/contactus.
For customers who have a limited number of gigabytes or data allotted each month, we have a few tips to offer! In order to end your streaming session and conserve data, you will need to select the Home button before powering off the TV. Otherwise, your player may continue to stream in the background and continue using data.
As a safeguard, many customers also enable the "bandwidth saver" within you Roku settings. This will display a prompt asking you to confirm that you are still watching after 4 hours of inactivity on your Roku remote. To turn this on, go to Home >> Settings >> Network >> Bandwidth saver >> On.
We hope this helps!
Roku Customer Advocate
My remote volume buttons stopped working
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My remote volume buttons stopped working after 4 months.
No, I would not recommend this to a friendRoku knows it and now you do too!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These devices fail within a 2 year period. Roku knows it and now you do too!
No, I would not recommend this to a friendGreat to have .easy set up
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap enough but they only seem to work for 1 to 2 years
I would recommend this to a friendmr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hardto learn how to set it up. had 12 year boy to do it.
I would recommend this to a friendFunctional but irritating.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but has to rebooted every day or so for HDCP error.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there, we're sorry to hear about your experience and we're here to help! The HDCP error can be caused by a variety of issues. On our Support site, we have a helpful article and video tutorial to help users rule out the possible options here: https://support.roku.com/article/208755468.
If your issue continues, please contact us directly at support.roku.com/contactus so that we can assist you directly. We look forward to getting you up and streaming!
Roku Customer Advocate
Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been a little tough to transfer my information to this new product
I would recommend this to a friendNot impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too impressed . Good when it actually connects. Sometimes the media player finds my WiFi but won’t connect to it frequently causing rebooting of the router and media player . Or trying to connect with the specific app such as YouTube tv and the app will sometimes find the connection and start working.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a moment to share your feedback with us.
Signal strength can vary due to factors and we're here to help! We recommend visiting our FAQ article to walk through some helpful connection tips and resolutions: https://support.roku.com/article/213122277.
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may affect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If your router and Roku device both support 5GHz, you could also try connecting to the 5GHz wireless network for improved network strength. Alternatively, it may also help to manually change the wireless channel. You can find more details about how to executive this linked in the FAQ article above.
We hope this helps!
Roku Customer Advocate
Great idea
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to hook up, but not so easy in actual use. 4 Stars due to difficulty I have every time I try to use it and for some reason it does not turn the TV on and off which means I need a second remote which I was hoping to avoid with this.
I would recommend this to a friendRoku Express
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy to have Roku to watch other channels on my TV
I would recommend this to a friendRoku unhappy user
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have an ongoing problem watching TV with this item - 50% of time the internet connection is not provided. I live in Portland OR, using internet provided by Xfinity and take it for granted.
No, I would not recommend this to a friend