Customer Ratings & Reviews
- Model:
- 3941R2
- SKU:
- 10735558
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Express 4K+'s ease of use, overall performance, and convenient remote control. Many find the device reasonably priced and enjoy its streaming capabilities and simple setup. While some users have reported issues with heat, compatibility, battery life, and connectivity, the majority are satisfied with the product.
This summary was generated by AI based on customer reviews.
I wish I had been more aware before purchasing !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not pleased with the Roku I purchased.I was hacked thru this Roku and all my GB's for the month of June were used up in a matter of a few days.I have had to purchase emergency GB's so I could at least access my email thru the rest of the month of June.I had no idea that the Roku could be hacked or I would have purchased protection immediately.I have disconnected the Roku completely from my tv.I won't be using it anymore.Of course, this is not the fault of Best Buy.I was ignorant to the fact that the Roku is a piece of equipment that needs protection from hackers.There was no warning on the box or in the pamphlet enclosed.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for your feedback. If you haven't already, please be sure to reach out to our support team so that we can investigate this matter with you. Get started at support.roku.com/contactus.
For customers who have a limited number of gigabytes or data allotted each month, we have a few tips to offer! In order to end your streaming session and conserve data, you will need to select the Home button before powering off the TV. Otherwise, your player may continue to stream in the background and continue using data.
As a safeguard, many customers also enable the "bandwidth saver" within you Roku settings. This will display a prompt asking you to confirm that you are still watching after 4 hours of inactivity on your Roku remote. To turn this on, go to Home >> Settings >> Network >> Bandwidth saver >> On.
We hope this helps!
Roku Customer Advocate
Terrible service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good service from best buy ...they don't care about anyone
No, I would not recommend this to a friendMy remote volume buttons stopped working
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My remote volume buttons stopped working after 4 months.
No, I would not recommend this to a friendRoku knows it and now you do too!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These devices fail within a 2 year period. Roku knows it and now you do too!
No, I would not recommend this to a friendGreat to have .easy set up
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap enough but they only seem to work for 1 to 2 years
I would recommend this to a friendRoku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been a little tough to transfer my information to this new product
I would recommend this to a friendFunctional but irritating.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but has to rebooted every day or so for HDCP error.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there, we're sorry to hear about your experience and we're here to help! The HDCP error can be caused by a variety of issues. On our Support site, we have a helpful article and video tutorial to help users rule out the possible options here: https://support.roku.com/article/208755468.
If your issue continues, please contact us directly at support.roku.com/contactus so that we can assist you directly. We look forward to getting you up and streaming!
Roku Customer Advocate
mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hardto learn how to set it up. had 12 year boy to do it.
I would recommend this to a friendNot impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too impressed . Good when it actually connects. Sometimes the media player finds my WiFi but won’t connect to it frequently causing rebooting of the router and media player . Or trying to connect with the specific app such as YouTube tv and the app will sometimes find the connection and start working.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a moment to share your feedback with us.
Signal strength can vary due to factors and we're here to help! We recommend visiting our FAQ article to walk through some helpful connection tips and resolutions: https://support.roku.com/article/213122277.
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may affect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If your router and Roku device both support 5GHz, you could also try connecting to the 5GHz wireless network for improved network strength. Alternatively, it may also help to manually change the wireless channel. You can find more details about how to executive this linked in the FAQ article above.
We hope this helps!
Roku Customer Advocate
Hate It
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely hate this thing! I had to get out so i could watch Dallas Stars games and it freezes quite often, i will change inputs and it automatically keeps going back to the Roku, it never turns off so i have to unplug it every night, it is just a terrible product!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Nick, help has arrived! Please visit us online at support.roku.com/contactus to connect with an agent who can assist.
In the meantime, try to check your internet connection. Here's a helpful article to fix internet issues: https://support.roku.com/article/21332781083287. Your feedback is very important to us, and we’re eager to assist. Thank you! Roku Customer Advocate
Great idea
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to hook up, but not so easy in actual use. 4 Stars due to difficulty I have every time I try to use it and for some reason it does not turn the TV on and off which means I need a second remote which I was hoping to avoid with this.
I would recommend this to a friendRoku Express
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy to have Roku to watch other channels on my TV
I would recommend this to a friend- Pros mentioned:Ease of use
Death to Doom Scrolling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son, to keep him from disconnecting the main one from the living room tv. He loves it because it cuts down on the doom scrolling- you tell it what to look for.
I would recommend this to a friend Roku unhappy user
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have an ongoing problem watching TV with this item - 50% of time the internet connection is not provided. I live in Portland OR, using internet provided by Xfinity and take it for granted.
No, I would not recommend this to a friendGood product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. For price only wish it had ethernet connection
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for your review. We're glad to hear that you're enjoying the new player!
For those who prefer a wired connection, ethernet is supported via an adapter which is sold separately. Learn more about supported adapters here: https://support.roku.com/article/360058027813
We appreciate the feedback and we'll be sure to pass it along to our product team.
Happy Streaming!
Roku Customer Advocate
Rocku
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay. Have not had it for over a month so time will tell.
No, I would not recommend this to a friendRoku, Express
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Roku! I purchased 2 so that i and my grandson could watch some clean wholesome family movies.
I would recommend this to a friendRoku for the win
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Roku! The streaming device is great to have especially if your hdmi port is in the back of your tv.
I would recommend this to a friendRoku Express 4K+
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku Express 4K + Streaming Device with Voice Remote, TV Controls and Premium HDMI Cable is amazing!
I would recommend this to a friendRoku fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve been a fan of Roku for ease and content but this one has the added bonus of an on/off tv button
I would recommend this to a friend