Customer Ratings & Reviews
- Model:
- 3941R2
- SKU:
- 10735558
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Express 4K+'s ease of use, overall performance, and convenient remote control. Many find the device reasonably priced and enjoy its streaming capabilities and simple setup. While some users have reported issues with heat, compatibility, battery life, and connectivity, the majority are satisfied with the product.
This summary was generated by AI based on customer reviews.
Returned it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Didn't like the fact the streaming stick had to hang out under the TV. Spent $10 more and get the next level up.
No, I would not recommend this to a friendDoesn’t last long
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was working great for about 2 months. Now won’t connect to internet. I got this to replace a Firestick because of the adds but big disappointment won’t even connect. Tried resetting to factory; rebooting my router and nothing. No support from roku just online forums from customers with same issue. Got this one figuring better than the basic roku stick
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Cortiz, thanks for taking a moment to share your feedback with us. Signal strength can vary due to factors and we're here to help!
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Roku Express 4K +
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not convenient to use because you have to always exit to go back to the TV power. It’s hard for seniors to turn power off n on of the TV power.
No, I would not recommend this to a friendGreat!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With this, i will be able to cut ties with expensive cable bills.
I would recommend this to a friendRoku doesn't honor their warranty
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought device and it had trouble staying connected to my Wifi. The problem was sporadic enough that a reboot would make it stay connected for a few days before happening again. A year later, I have to reboot it to be able to reconnect, at least once a day. I contacted Roku asking for warranty, but they never replied. Do not buy if you are counting on their warranty service if anything goes wrong. Go with Amazon fire stick instead.
No, I would not recommend this to a friendEntertainment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works Very slow no matter what wifi service you have I didn't like it tbh you might
I would recommend this to a friendRoku remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even one star! The produce don’t work. Properly! The volume control malfunction were the volume button for up is down bottom versus down is up
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Willie, thank you for sharing. Don't worry; we are here to help! First, ensure that your Roku device runs the latest software version for optimal performance. Go to Home > Settings > System > Software Update > Check Now for updates. Also, try resetting your remote for the TV control. You can follow this step: Press Home>Setting>Remote & Devices>Remote>Choose your voice remote from the list and select Set up remote for TV control. To learn more, you can refer to this link: https://support.roku.com/article/115013019828. Let us know if the issue persists at http://support.roku.com/contactus.
Thanks again, and Happy Streaming
Elmer, Roku Customer Advocate
Didn't last 4 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in March of 2024...it's now end of May 2024 and it no longer holds a signal. I purchased a Roku stick for $19 about 6 years ago and it still works flawlessly. It's a shame these days that you have to buy a service plan on everything because they know things are just junk now.
No, I would not recommend this to a friendGood choice to stram
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features for the price. Wish remote was just a little bigger.
I would recommend this to a friendAll streaming in one!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to stream every app and exclusive roku channels! Love it
I would recommend this to a friendDrops Wifi Connection
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this Roku Express. I’ve owned many Roku devices and they’ve all worked great. This one, not so much. It regularly drops wifi connection. It’s not an internet issue, it’s a Roku issue. All troubleshooting options don’t resolve the issue.
No, I would not recommend this to a friendNot for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it and got and ONN product. Didn't like that it wanted payment info
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there! Thanks for taking a moment to share. We're sorry that it didn't work out, but we appreciate your feedback. If there is anything we can assist you with, please don't hesitate to reach out. In the meantime, we will pass this along to the product team. Thanks! Elmer, Roku Customer Advocate
Product doesn’t work correctly every time you turn
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product doesn’t work correctly every time you turn it on you have to reset it for her to power up to be in the Roko TV mode trying to get it exchange to Roku is the biggest waste of money and time
No, I would not recommend this to a friendAmazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing usb rocku im happy good deal my tv it’s more happy lol
I would recommend this to a friend- Cons mentioned:Heat
Roku Express 4k
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate this thing-overheats and is constantly rebooting. Picture freezes. A total waste. Ive had other Roku devices and never had this problem.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for your feedback. If you are receiving an on-screen error message indicating that your player is too warm, we invite you to visit: go.roku.com/tempcheck.
As a reminder, you may want to try finding a cooler location for your Roku player. For example, avoid placing the unit in direct sunlight, or inside a cabinet (or other enclosed space). Similarly, avoid placing the unit on top of other electronic devices such as cable boxes, routers, or audio/video receivers, as these also tend to emit heat.
If your issue persists, please send us an email at support.roku.com/contactus so we can help.
Roku Customer Advocate
Cheap means cheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Skips, fights all the time with smart tv own software, losing most of the time.
No, I would not recommend this to a friend3rd device but still has a glitch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My specific reason for buying the Roku was to allow AirPlay on my older Vizio Smart TV. Although, when turning on the Roku & TV. I have experienced a black screen that shows no video only audio. It is very odd as this occurs after each time the Roku is turned on from an original off state. This issue only affects any video played on the device. That means casting YouTube videos or streaming videos from the native Roku Youtube app still causes a black screen with only audio. Same issue persists with all streaming services such as Netflix, Hulu etc.. Solving this issue, it is suggested to restart the device by going in the system settings and clicking restart. Again it only affects videos but you can still go back to the Home Screen and navigate just fine. I have factory reset my device multiple times. I even switched devices from the Roku Stick to the Roku Express from Best Buy with the same issue. And even had to purchase one from a different retailer only to find the same issue. Customer service recommended to go into settings and force a restart but there is no permanent solution. Each time I fire up Roku I have to immediately restart it or else I will get only audio. This is my experience with Roku and it hasn’t been a pleasant one. I would recommend buying a newer TV with built in Streaming devices such as Airplay included.
No, I would not recommend this to a friendGreat product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can download alot of apps on the roku, it is amazing.
I would recommend this to a friendFaulty unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Faulty unit. Got sick right after it was delivered so it didn't get installed right away. Then it was too late to return it. Contacted the manufacturer who was unhelpful. Bummer!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi John, thank you for your patience and understanding. This is not considered normal behavior, and we can see you've been working with our support team. Could you please contact us again so that we can better understand why you're facing these challenges? Visit http://support.roku.com/contactus to connect with our chat support. Together, we'll get this sorted.
Thanks!
Roku Customer Advocate
- Cons mentioned:Heat
Unsatisfactory Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace same unit within one year was very hot would caution regarding this product due to the heat generated
No, I would not recommend this to a friend