Customer Ratings & Reviews
- Model:
- 3941R2
- SKU:
- 10735558
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Express 4K+'s ease of use, overall performance, and convenient remote control. Many find the device reasonably priced and enjoy its streaming capabilities and simple setup. While some users have reported issues with heat, compatibility, battery life, and connectivity, the majority are satisfied with the product.
This summary was generated by AI based on customer reviews.
Great device. I am happy with it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great device. It was relatively easy to install since our ISP is not a well known company.
I would recommend this to a friendGreat inexpensive device!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap, and this newer model can actually control my TV, so I don't have to use separate remotes!
I would recommend this to a friendTV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised though additional characters are being requested I have nothing more to say.
I would recommend this to a friendRoku needs number pad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No numbers on remote to change from 20 to 800. Have to hold down arrow for ever. You can then add to favorite for a short cut but still time consuming each time.
No, I would not recommend this to a friendLook Elsewhere for a 4K Streamer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 4K versions has issue identifying resolution and HDCP is broken. Several apps would have audio but black screen during playback. I tried two of them and both had the same issues. The 1080p version works fine.
No, I would not recommend this to a friendgood value
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good system of free tv. and with this you can save money without renting cable equipment
I would recommend this to a friendRemote issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote control has issus working,i replaced the batteries and it didn't help
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, Steven. Help is here! If you're having trouble with your Roku remote, try these steps: First, reset your Roku remote by pressing and holding the pairing button at the back of your remote for 20 seconds. If your remote doesn't have a pairing button, press and hold the Back and Home buttons for 20 seconds. Then, restart your Roku device, replace or recharge the batteries, and re-pair your voice remote to your streaming device. For detailed instructions, refer to this link: https://support.roku.com/article/21303049528855. In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app. If the issue persists, please get in touch with us directly at https://support.roku.com/contactus. Your feedback is important to us.
We're looking forward to getting you back streaming.
Roku Customer Advocate
Roku remote is B+
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but it needs to be sturdier to withstand sustainable impact when it drops.
I would recommend this to a friendRemote & Product Support Poor Quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote control started working properly but after about 3 months the buttons became unresponsive. Roku itself is fine but the remote is not good. I went to the Roku webpage to see about support and this product does not qualify for support. There is no way to message Roku for help. Only option is to pay $20+ for a replacement remote. Not acceptable after only having the device 3 months.
No, I would not recommend this to a friendRoku
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works Great! Quick setup and started watching right away. Easy to find in store
I would recommend this to a friendRoku Savings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a lot less expensive using Roku then using satellite or your cable provider
I would recommend this to a friendCustomer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sad you sold me stuff i didnt need i told you no internet thankfully your installer took the xtra things back bad customer service, shame on you best buy
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Catherine, thanks for sharing. We understand how you feel. If you would like to share your experience with the store, you can contact their team here: https://corporate.walmart.com/about/contact. They will surely value your feedback. Thanks for choosing Roku and Happy Streaming! Elmer, Roku Customer Advocate
Doesn’t last long
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was working great for about 2 months. Now won’t connect to internet. I got this to replace a Firestick because of the adds but big disappointment won’t even connect. Tried resetting to factory; rebooting my router and nothing. No support from roku just online forums from customers with same issue. Got this one figuring better than the basic roku stick
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Cortiz, thanks for taking a moment to share your feedback with us. Signal strength can vary due to factors and we're here to help!
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Returned it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Didn't like the fact the streaming stick had to hang out under the TV. Spent $10 more and get the next level up.
No, I would not recommend this to a friendGreat!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With this, i will be able to cut ties with expensive cable bills.
I would recommend this to a friendRoku Express 4K +
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not convenient to use because you have to always exit to go back to the TV power. It’s hard for seniors to turn power off n on of the TV power.
No, I would not recommend this to a friendRoku doesn't honor their warranty
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought device and it had trouble staying connected to my Wifi. The problem was sporadic enough that a reboot would make it stay connected for a few days before happening again. A year later, I have to reboot it to be able to reconnect, at least once a day. I contacted Roku asking for warranty, but they never replied. Do not buy if you are counting on their warranty service if anything goes wrong. Go with Amazon fire stick instead.
No, I would not recommend this to a friendGood choice to stram
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features for the price. Wish remote was just a little bigger.
I would recommend this to a friendAll streaming in one!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to stream every app and exclusive roku channels! Love it
I would recommend this to a friendProduct doesn’t work correctly every time you turn
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product doesn’t work correctly every time you turn it on you have to reset it for her to power up to be in the Roko TV mode trying to get it exchange to Roku is the biggest waste of money and time
No, I would not recommend this to a friend