Customer Ratings & Reviews
- Model:
- 3941R2
- SKU:
- 10735558
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Express 4K+'s ease of use, overall performance, and convenient remote control. Many find the device reasonably priced and enjoy its streaming capabilities and simple setup. While some users have reported issues with heat, compatibility, battery life, and connectivity, the majority are satisfied with the product.
This summary was generated by AI based on customer reviews.
Return the Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device is fine, but too expensive, I’m returning it.
I would recommend this to a friendCant go wrong with roku
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love having all my streaming service on one device
I would recommend this to a friendWorth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Help improve streaming'!,,,,,,,,,,,,,,,,,,,,,,,,,,,
I would recommend this to a friend- Cons mentioned:Connectivity
Brand New Paper Weight
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.24 hours in and this is the first device I've ever had that has an hdmi chord error on an 8k 120hz chord and uhd tv.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, this doesn't sound quite right and we'd like to help.
Please visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Issues with new remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller had issues from the beginning. Straight from the box. We assumed the batteries had died so we changed them a few times but no the remote was the problem. You had to push the buttons down super hard to move to the options you wanted to go to.
No, I would not recommend this to a friendFaulty Roku
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Roku device stopped working properly even after resetting many times. It worked good for the first 6 months.
No, I would not recommend this to a friendFire tv doesn't need roku, its built in already
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a recent fire tv, recommended by sales person at best buy that's what I needed as this tv hooked to internet but not to a cable or other sevice, Hooked up tv, it self programmed, and could tell immediately fire tv gets NO benefit from roku, took roku back to best buy for credit
No, I would not recommend this to a friendSlow warranty execution.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working, froze up. My complaint was the delay in getting the item replaced under the warranty. Took way too long to process and the communication was poor.
I would recommend this to a friendSkip and get the Stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku Stick works excellent, but this Roku keeps dropping internet even when the stick is working fine and further away from the wifi router. Pay the extra for the Stick.
No, I would not recommend this to a friendWhat’s new? Nothing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t see any difference in this model and the very early one I have. I should have returned
No, I would not recommend this to a friendTrouble loading menu
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like Roku’s menu and navigation, but this one doesn’t load/turn on consistently for me. Not sure if it’s my Wi-Fi signal or something with the device, but it’ll show its loading and do the bubble chimes when I turn it on but then screen goes black and nothing happens. I have to turn it off and then on again. Usually after the second time the menu appears and once on it works fine. Kind of annoying though.
No, I would not recommend this to a friend- Cons mentioned:Heat
Temperamental
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats and keeps disconnecting from wifi about every 12 hours. Refuses to reconnect, only sits 10 feet away from gateway/modem.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for your feedback. If you are receiving an on-screen error message indicating that your player is too warm, we invite you to visit: go.roku.com/tempcheck.
You may want to try finding a cooler location for your Roku player. For example, avoid placing the unit in direct sunlight, or inside a cabinet (or other enclosed space). Similarly, avoid placing the unit on top of other electronic devices such as cable boxes, routers, or audio/video receivers, as these also tend to emit heat.
If your issue persists, please send us an email at support.roku.com/contactus so we can help you directly,
Thanks!
Roku Customer Advocate
Quality control issues now?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was about to set this up but the remote won’t even pair or respond to the Roku … this is a first for me so guess I’ll return it for a new one …
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, we appreciate you reaching out and we'd like to help!
First, remove the power cable from your Roku device, wait 5 seconds and then re-connect the power cable. Wait until your Roku device displays the home screen. Now, restart your remote by removing and reinserting the batteries. Then, press and hold the pairing button for 5 seconds until you see the status light begin to flash. If the light does not flash, replace the batteries with a new, fresh set. Wait for 30 seconds while the remote establishes a connection with your Roku device. Once the Roku device is connected to the remote, the pairing dialog should appear on your TV screen.
If you continue having remote troubles, send us an email so that we can assist. Visit support.roku.com/contactus to get started.
We hope this helps!
Roku Customer Advocate
Waste of money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 4 months of having it. Other than that we loved it.
No, I would not recommend this to a friendRoku Express 4k good picture, bad sound performan.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is very clear, but sound cuts out randomly. Went back to my 4k stick.
No, I would not recommend this to a friendFound something better.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great but end up going with another product. It didn’t have some of the functionality I needed.
No, I would not recommend this to a friendUnusable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions were poorly written as such I am unable to use this
No, I would not recommend this to a friendGood platform, remote sticks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume button sticks all the time since i purchased, not bery good quality but lime Roku service
I would recommend this to a friendNot so great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first it worked great and i was happy how easy it functioned. Now the unit keeps locking up and then i need to disconnect the power for it to work properly. Haven't had it but one month. Too late to return. My loss i guess and there gain.
No, I would not recommend this to a friendWorst Roku Model Available
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like Roku and have other Rokus that perform seamlessly but this model is awful. Glitchy - buffers multiple times/stream, has issues with HDMI connection (gets error message every day), has to be reset at least once/day and must be turned off and repowered up in addition to reset.
No, I would not recommend this to a friend