Customer Ratings & Reviews
- Model:
- 3941R2
- SKU:
- 10735558
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Express 4K+'s ease of use, overall performance, and convenient remote control. Many find the device reasonably priced and enjoy its streaming capabilities and simple setup. While some users have reported issues with heat, compatibility, battery life, and connectivity, the majority are satisfied with the product.
This summary was generated by AI based on customer reviews.
No so happy.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glitchy. Freezes and loses connection too often. Waited too long to return so this gets moved to a TV that is not used as often.
No, I would not recommend this to a friendDone with bbuy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent hours over many days trying to get bbuy to deliver these OR refund for the two of them. Then i had to demand a refund for the geek squads i paid for. "Oh, you want THAT money, too?!!"
No, I would not recommend this to a friendCan you say Unplug?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had Roku in past with much satisfactory results. Prefer over other products. This unit has been a total loser. I have to do the unplug thing as often as every 3 days. Drives me crazy. On at least two occasions have done the total create from the initial setup. Took back into store and was told it was a contact Roku thing. Can you say reboot?
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Roku
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick and easy setup. Simple to use on non-smart bedroom tv.
I would recommend this to a friend - Cons mentioned:Connectivity
SO SO NOT THAT GOOD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So so not woow about it I wont buy again too much ads the thing wont stay connected
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, we're sorry to hear about your troubles.It sounds like there could be an issue with the strength of your wireless connection. Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
- Cons mentioned:Compatibility
Wonky.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working properly with a TV I purchased from Best Buy. :(
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Tom, this is certainly not the experience we'd hope for you to have. If you're still having troubles, check out our Support website! We have a suite of helpful articles and videos that might resolve your concern.
For your Roku Express 4K+ player, we'd recommend starting here: https://support.roku.com/article/1500004688162. This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to help you get setup, and more.
If you need further assistance, don't hesitate to contact us directly. Visit support.roku.com/contactus to connect with an agent.
We hope this gets you up and streaming soon!
Roku Customer Advocate
Roku Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work with the TV i bought it for so i returned it. The picture was bloated or expanded to where it cut off about 15 to 20 % of the picture But i use a roku on another tv and it works fine. But for whatever reason does not on the tv i bought it for
No, I would not recommend this to a friendRoku
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku - Express 4K+ (2021) Streaming Media Player with Voice Remote, TV Controls, and Premium HDMI® Cable - Black Good buy
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hey Gloria, thanks so much for the praise! We're thrilled to hear that you're enjoying the new player.
If there is anything that we can assist you with down the road, don't hesitate to visit us online at support.roku.com.
Happy Streaming!
Roku Customer Advocate
need local NEWS coverage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad was excellent, the product is a big disappointment. Streaming is ok if you want out of state news and delayed news. We do not watch the movies, we are not interested. The only channel we watch daily is PBS, sometimes we watch NBC or CBS. Im close to disconnecting ROKU and calling Xfinity. We miss local news stations. everything on ROKU is is either from someplace out or old news.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, help has arrived!
If you haven't already, be sure to check out The Roku Channel! It features over 10,000 hit movies, TV, and 24/7 news at no cost to you. There is even a Live TV Channel Guide with instant access to live feeds from over a dozen national news providers, including ABC News, NBC News NOW, Reuters, Yahoo!, and USA Today. As for local news, you might be able to find your local station on either NewsON, STIRR, or Haystack Local and World News.
We have a great blog post that addresses all of the free and paid ways to watch live TV channels here: https://www.roku.com/blog/watching-live-tv-on-the-roku-platform.
We hope this helps!
Roku Customer Advocate
Does what it says. Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great way to stream all your subscriptions. Navigation can be tricky at first.
I would recommend this to a friendFactory resets itself
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works OK when it works, but this piece of crap just factory reset itself for the second time in 3 months.
No, I would not recommend this to a friendRoku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good device. Setup was more than i expected. Update was time consuming
I would recommend this to a friendBought NEW Roku, but received USED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason this is getting one star, is because I purchased a NEW Roku from Best Buy and was packaged as new. When we installed it, we found it was actually a USED Roku with someone else’s email attached to it. We were able to reset it and start over, but it was a hassle during the hook up. Because of the shortage Best Buy was experiencing, we did not take the time to return it.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a moment to share. While this was an unsettling first-impression, we hope that you are enjoying the new features that this product has to offer.
If there is anything that we can assist you with along the way, don't hesitate to connect with a member of our support team at support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Customer Service does not exist
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer Service does not exist. 3rd company that charges. currently locked out because of contract issues with 3rd Co. look elsewhere
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello there! thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Roku Customer Advocate
Roku box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku box works great but the remote broke within just a month or 2 and this isnt the first one to do it
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Shawn, thanks for your feedback. We'd like to assist in resolving your remote concerns.
If your Roku device is not responding to button presses, try removing the batteries from your remote, re-inserting them, and restarting your Roku player. If your remote is having trouble pairing to your TV or player, we have detailer instructions on our website: https://support.roku.com/article/360011621473
You can find even more details about troubleshooting remote issues on our helpful FAQ article at https://support.roku.com/article/208755708.
We hope this helps!
Roku Customer Advocate
Roku voice remote disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voice remote was complicated as it required user to setup a separate roku channel for every show you tried to voice command. Returned this and got chromcast w/ voice remote - much better. Geek squad training/troubleshooting also helped.
No, I would not recommend this to a friendPasssss on Roku streaming player
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work properly, but the hassel of returning it is not worth 30 bucks.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Oliver, thanks for letting us know about your experience. This is not considered normal behavior, and we would like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can assist you in troubleshooting this with you. Your feedback is essential to us, and we’re eager to help. Thank you! Elmer, Roku Customer Advocate
- Cons mentioned:Connectivity
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t stay connected. Not a good product. Do not buy.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a moment to share your feedback with us. Signal strength can vary due to factors and we're here to help!
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Roku4K+
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have used Roku for years. This Roku4K+ constantly gives me a message that it needs more power. Have followed all the recommendations to correct it and it still gives me the message. There is no customer service for Roku.
No, I would not recommend this to a friendUnknown
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a fire stick that we used to operate our TV, now with the Roku coverage comes & goes, very frustrating. Contacted my cable provider (Metronet) and there are no issues with my feed coming into my house.
No, I would not recommend this to a friend