Customer Ratings & Reviews
- Model:
- 3941R2
- SKU:
- 10735558
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Express 4K+'s ease of use, overall performance, and convenient remote control. Many find the device reasonably priced and enjoy its streaming capabilities and simple setup. While some users have reported issues with heat, compatibility, battery life, and connectivity, the majority are satisfied with the product.
This summary was generated by AI based on customer reviews.
Trouble loading menu
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like Roku’s menu and navigation, but this one doesn’t load/turn on consistently for me. Not sure if it’s my Wi-Fi signal or something with the device, but it’ll show its loading and do the bubble chimes when I turn it on but then screen goes black and nothing happens. I have to turn it off and then on again. Usually after the second time the menu appears and once on it works fine. Kind of annoying though.
No, I would not recommend this to a friendFaulty unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Faulty unit. Got sick right after it was delivered so it didn't get installed right away. Then it was too late to return it. Contacted the manufacturer who was unhelpful. Bummer!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi John, thank you for your patience and understanding. This is not considered normal behavior, and we can see you've been working with our support team. Could you please contact us again so that we can better understand why you're facing these challenges? Visit http://support.roku.com/contactus to connect with our chat support. Together, we'll get this sorted.
Thanks!
Roku Customer Advocate
Fire tv doesn't need roku, its built in already
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a recent fire tv, recommended by sales person at best buy that's what I needed as this tv hooked to internet but not to a cable or other sevice, Hooked up tv, it self programmed, and could tell immediately fire tv gets NO benefit from roku, took roku back to best buy for credit
No, I would not recommend this to a friendWhat’s new? Nothing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t see any difference in this model and the very early one I have. I should have returned
No, I would not recommend this to a friendNot for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it and got and ONN product. Didn't like that it wanted payment info
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there! Thanks for taking a moment to share. We're sorry that it didn't work out, but we appreciate your feedback. If there is anything we can assist you with, please don't hesitate to reach out. In the meantime, we will pass this along to the product team. Thanks! Elmer, Roku Customer Advocate
Waste of money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 4 months of having it. Other than that we loved it.
No, I would not recommend this to a friendFound something better.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great but end up going with another product. It didn’t have some of the functionality I needed.
No, I would not recommend this to a friendRoku Express 4k good picture, bad sound performan.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is very clear, but sound cuts out randomly. Went back to my 4k stick.
No, I would not recommend this to a friendNo so happy.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glitchy. Freezes and loses connection too often. Waited too long to return so this gets moved to a TV that is not used as often.
No, I would not recommend this to a friendGood platform, remote sticks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume button sticks all the time since i purchased, not bery good quality but lime Roku service
I would recommend this to a friendUnusable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions were poorly written as such I am unable to use this
No, I would not recommend this to a friendWorst Roku Model Available
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like Roku and have other Rokus that perform seamlessly but this model is awful. Glitchy - buffers multiple times/stream, has issues with HDMI connection (gets error message every day), has to be reset at least once/day and must be turned off and repowered up in addition to reset.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
SO SO NOT THAT GOOD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So so not woow about it I wont buy again too much ads the thing wont stay connected
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, we're sorry to hear about your troubles.It sounds like there could be an issue with the strength of your wireless connection. Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
- Cons mentioned:Compatibility
Wonky.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working properly with a TV I purchased from Best Buy. :(
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Tom, this is certainly not the experience we'd hope for you to have. If you're still having troubles, check out our Support website! We have a suite of helpful articles and videos that might resolve your concern.
For your Roku Express 4K+ player, we'd recommend starting here: https://support.roku.com/article/1500004688162. This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to help you get setup, and more.
If you need further assistance, don't hesitate to contact us directly. Visit support.roku.com/contactus to connect with an agent.
We hope this gets you up and streaming soon!
Roku Customer Advocate
Can you say Unplug?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had Roku in past with much satisfactory results. Prefer over other products. This unit has been a total loser. I have to do the unplug thing as often as every 3 days. Drives me crazy. On at least two occasions have done the total create from the initial setup. Took back into store and was told it was a contact Roku thing. Can you say reboot?
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Roku
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick and easy setup. Simple to use on non-smart bedroom tv.
I would recommend this to a friend Not so great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first it worked great and i was happy how easy it functioned. Now the unit keeps locking up and then i need to disconnect the power for it to work properly. Haven't had it but one month. Too late to return. My loss i guess and there gain.
No, I would not recommend this to a friendDone with bbuy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent hours over many days trying to get bbuy to deliver these OR refund for the two of them. Then i had to demand a refund for the geek squads i paid for. "Oh, you want THAT money, too?!!"
No, I would not recommend this to a friendRoku
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku - Express 4K+ (2021) Streaming Media Player with Voice Remote, TV Controls, and Premium HDMI® Cable - Black Good buy
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hey Gloria, thanks so much for the praise! We're thrilled to hear that you're enjoying the new player.
If there is anything that we can assist you with down the road, don't hesitate to visit us online at support.roku.com.
Happy Streaming!
Roku Customer Advocate
Roku Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work with the TV i bought it for so i returned it. The picture was bloated or expanded to where it cut off about 15 to 20 % of the picture But i use a roku on another tv and it works fine. But for whatever reason does not on the tv i bought it for
No, I would not recommend this to a friend