Customer Ratings & Reviews
- Model:
- 3941R2
- SKU:
- 10735558
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Express 4K+'s ease of use, overall performance, and convenient remote control. Many find the device reasonably priced and enjoy its streaming capabilities and simple setup. While some users have reported issues with heat, compatibility, battery life, and connectivity, the majority are satisfied with the product.
This summary was generated by AI based on customer reviews.
Does anyone know the product?
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned neither sales rep nor technicians were able to install this with any function, and so it was returned
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for sharing. We appreciate your effort in returning the device right away. Please know that we take your feedback seriously. If there's anything we can help you with your Roku, contact us at support.roku.com/contactus to connect with an agent who can assist. Thank you! Roku Customer Advoca
Constant daily re-boot required
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unplug & plug in again EVERY DAY you use it! Roku does NOT offer solution to this problem for at least 2 years. If you keep your TV on 24/7, it will work! Otherwise, after a certain number of hours, it turns off and must be re-started. DON'T BUY!!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a moment to share with us. We'd like to offer a few suggestions to offer that may help!
First, check for the latest update under your Settings menu to ensure that you are on the newest software version. Once updated, be sure to restart your device.
You may want to double-check your signal strength as well as network connectivity can cause some of the issues you described. On your Roku, go to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough. If you're looking to increase your connectivity, we have a helpful FAQ article: https://support.roku.com/article/213122277.
If your issues continue, please contact us at support.roku.com/contactus so that we can assist you directly. We're always here to help!
Roku Customer Advocate
Lackluster streaming device
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. Remote kept unpairing. Disaster setup process. Too many ads built inti remote. Returned.
No, I would not recommend this to a friendRoku
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible device do not purchase, you can not connect your volume from your tv to it, even though I followed the directions. Also ever I used my room for my fan it would turn my tv on / off To much interference POOR DESIGN
No, I would not recommend this to a friend- Pros mentioned:Overall performance, Remote control
Excellent product for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works flawlessly made my TV look new , It's a 5 year old TV and now it looks crisp All the apps and great free TV channels nice set up nice menu you can change a lot of settings you can fully customize this device super smooth very fast , remote controls both TV and the Roku device love the side buttons so you know where to go right away for volume while laying in the dark in on the bed .
I would recommend this to a friend Mr
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was defective and had to return to store for a replacement
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi James, thank you for your patience and understanding, and are genuinely grateful for your support. If you encounter any challenges during the setup or activation process, please do not hesitate to reach out to us at https://support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
We can't wait for you to start streaming!
Elmer, Roku Customer Advocate
JeffG
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku was extremely difficult to use and did not get the channels needed. I returned these units after a few days. The firestick is a far superior product. Returned these.
No, I would not recommend this to a friendDoesn’t Work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already have a Roku Premier that works great and gets 5 stars. This one simply fails after watching one video and needs to be rebooted. I will be attempting to return it; I hope it is just a lemon in the manufacturing run.
No, I would not recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed at all! It was suggested by the Spectrum salesman to purchase this, which I did. It “buffers” on me every night; consequently, I have no picture. Very frustrating!!
No, I would not recommend this to a friendLousey Streamer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No Web Browser No Web Browser No Web Browser No Web Browser
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for taking a moment to share. Our customers' feedback is incredibly important to us. We appreciate the comments and will be sure to pass this along to the product team.
Happy Streaming!
Roku Customer Advocate
Crap
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to the older models that I've had this was not worth the buy. It would not stay connected to wifi, it would freeze so bad continuously, and I had to constantly restart the device.
No, I would not recommend this to a friendBegan malfunctioning after 6 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Began malfunctioning after 6 weeks. Constantly loses video and audio output. Has to be rebooted every time the TV is turned on and every time the device wakes from sleep. I have to reboot the device several times a day. Really sorry I bought this.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Boris, thanks for taking a moment to share with us. We'd like to offer a few suggestions to offer that may help!
First, check for the latest update under your Settings menu to ensure that you are on the newest software version. Once updated, be sure to restart your device.
You may want to double-check your signal strength as well as network connectivity can cause some of the issues you described. On your Roku, go to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough. If you're looking to increase your connectivity, we have a helpful FAQ article: https://support.roku.com/article/213122277.
We hope this helps!
Roku Customer Advocate
Remote wireless will not Pair on initial setup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After numerous attempts including resets on the main unit, batteries removed and reinserted, pushing the button for 5 seconds, blinking green light on the remote, the initial setup will NOT pair the remote with the main unit. Garbage waste of time.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi John, thanks for sharing and we're here to help!
It sounds like you've tried a few troubleshooting resolutions and we'd recommend visiting our online FAQ article for any additional tips: https://support.roku.com/article/208755708.
If you're still unable to pair the remote, please reach out to us so that we can assist you directly! Get started chatting with the team at support.roku.com/contactus.
Roku Customer Advocate
died on me
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked just fine until it locked up on me. tried every reboot, reset, trick to get it to work again. nothing loading but the bouncing roku logo. no longer returnable to best buy. stuck having to buy another one
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Emilee, we're sorry to hear about your troubles and we're here to help!
It's possible that the software update was not completed and therefore, the player is getting locked up. We have a few tips that might help get you back to streaming!
Hi there, thanks for taking a few moments to share these details with us. It sounds like you've tried multiple troubleshooting options and the outcome does not sound like typical behavior.
When trying to perform a factory reset on the Roku device, please make sure that you hold down the reset button for at least 30 seconds regardless of what is happening on the screen. In addition, we highly recommend making sure that the device is plugged into a wall outlet and not powered by the TV USB port. You may also want to try utilizing a different HDMI port to see if that makes a difference.
We always suggest using the included power cord, power adapter, and premium high speed HDMI cable from Roku for the best end experience.
We hope this helps to get you back up and streaming!
Roku Customer Advocate
Does not play all content on Hulu
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not play all content on Hulu that the Roku Ultra will play. Choose a better device.
No, I would not recommend this to a friendRemote did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote does not work. I tried the batteries that came with it and I tried a second set of batteries, still would not work. I normally would recommend roku, but not on this purchase.
No, I would not recommend this to a friendMiffed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase was fine BUT the delivery/install part was a nightmare. Maybe not the fault of Best Buy but you contract with the service provider so you should be aware of their issues and make the appropriate corrections.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there, we're sorry to hear about your experience with the BestBuy team.
We hope that they were able to get you up and streaming! If not, please don't hesitate to connect with our support team at support.roku.com/contactus sot hat we can assist you directly.
Roku Customer Advocate
Roku Reeking
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Packing smell like mold not sure why and device keeps going black screen
No, I would not recommend this to a friendHorrible remote
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote stop working after a month. I had to download an app on my smartphone.
No, I would not recommend this to a friendbroken
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some buttons became in operatable. Surprised because our other one is 10 years old and no trouble.
No, I would not recommend this to a friend