Customer Ratings & Reviews
- Model:
- 3941R2
- SKU:
- 10735558
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Express 4K+'s ease of use, overall performance, and convenient remote control. Many find the device reasonably priced and enjoy its streaming capabilities and simple setup. While some users have reported issues with heat, compatibility, battery life, and connectivity, the majority are satisfied with the product.
This summary was generated by AI based on customer reviews.
Roku power cord? Duh!?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SUCKS! not enough power from extension cord told to use wall outlet. Gimme a break! Make a power cord on the Roku that is effective!!!!! I have a TCL-Roku TV so it is not biased criticism.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, this is certainly not the kind of experience we'd hope for you to have and we're here to help!
First, always be sure to use the HDMI cable and power cord cable that came included with your player as not all cables are created equally.
The Roku Express 4K+ is designed to work work with any television with an HDMI connection. If you haven't already tried multiple HDMI ports on the TV, we'd also recommend trying a different TV in an attempt to isolate the issue.
We hope that this gets you up and streaming soon!
Roku Customer Advocate
Titleofwhat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Technician installed. Was going to return on Wednesday to explain how to use it. Have not heard from him since. No choice but return to store for refund. I have your Electronic Support insurance.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, we're sorry to hear about your experience with the BestBuy technician. It's important to us to create products that are user-friendly and we offer a suite of helpful online resources. In the future, please don't hesitate to visit us online at support.roku.com so that we can assist you with any of your support needs.
Roku Customer Advocate
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought another Roku because our old one kept shutting off and rebooting. As soon as this was out of its return period, the same thing started happening. I’m tired of the junk they out out.
No, I would not recommend this to a friendNever worked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked. Probably won’t buy another. Waste of cash.
No, I would not recommend this to a friendI wouldn’t
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah, no. Used to be a Roku fan but they’ve gone downhill on quality. Switched to Apple TV and haven’t been happier
No, I would not recommend this to a friendSmall window and orange tint
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything seemed fine, then I kept getting a weird small window for EVERY app. Then there was a weird orange outline on faces and light image areas. changed HDMI w/ no luck.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, this does not sound like expected behavior and we are here to help.
We'd recommend trying a different TV to see if the behavior continues. Additionally, the device can be plugged into your TV's USB port for power or a wall outlet. If you're currently using the TV as your power source, try plugging the device into a wall outlet instead.
Lastly, please check for the latest update under your Settings menu to ensure that you are on the newest software version. Once updated, be sure to restart your device.
We hope this helps!
Roku Customer Advocate
Roku disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this so I could stream YouTube Live TV only to find that this service was unavailable on Roku, apparently because of a dispute between the parties. I returned it.
No, I would not recommend this to a friendspectrum streaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unable to access my spectrum online account to stream on my television
No, I would not recommend this to a friendRemote malfunction
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote does not work. Bought in Dec 2021. stated to use July 2022. The remote does not work on day 1.
No, I would not recommend this to a friendsound issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the device does not work properly and there are major issues with the sound.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Alexia, we appreciate you sharing your experience. If you haven't reached out to our support team yet, we're here and ready to dive into this with you. Drop by support.roku.com/contactus and an agent will be with you shortly. We're committed to ensuring you have a seamless experience. -Roku Customer Advocate.
Need more help to be able to use.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used. Difficult to use. Need more instruction to be able to use.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Help has arrived! Did you know that our Support site has a suite of helpful FAQs and online video tutorials?
You can get started with a step-by-step walkthrough of the setup details here: https://support.roku.com/article/1500004688162 or watch a video tutorial here: https://youtu.be/ZIvc5F8VPh0.
We hope that this gets you up and streaming soon!
Roku Customer Advocate
Roku
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a waste of money. It started to disconnect from the internet and makes it completely useless.
No, I would not recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a previous Roku that works great but this on is a problem.
No, I would not recommend this to a friendreturned
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned mine because it wasn't working. Read the manual, did everything right so --
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only two months the remote not working what a waste. I m not recommend it too bad
No, I would not recommend this to a friendNot good product to me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not getting what was said no local news unless subscribed
No, I would not recommend this to a friendTerrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like gona return , no numbers , no volume.
No, I would not recommend this to a friendRoku Express was a dud.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku Express streaming media player I purchased was a dud and I returned it for the more expensive Roku Ultra media player.
No, I would not recommend this to a friendBroken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return, product was not working properly after installing.
No, I would not recommend this to a friendMeh.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It locked up on 4K content. It died 1 day out of warranty.
No, I would not recommend this to a friend