Customer Ratings & Reviews
- Model:
- 3941R2
- SKU:
- 10735558
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Express 4K+'s ease of use, overall performance, and convenient remote control. Many find the device reasonably priced and enjoy its streaming capabilities and simple setup. While some users have reported issues with heat, compatibility, battery life, and connectivity, the majority are satisfied with the product.
This summary was generated by AI based on customer reviews.
Was not compatible with my Sony Bravia
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to use on a ten year old Sony Bravia. We already have two Roku smart tv's so it seemed like the way to go. It worked fine until I shut the tv off. When I would turn it back on, the Roku would keep giving me error code 20, which wouldn't go away until I rebooted the device which made it unusable. Apparently this is a big problem for these devices which Roku does not have a fix for. It seemed to be linked to the software update that it does as soon as it gets plugged in. I ended up exchanging it for a Fire stick which works great!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi MJKM, thanks for letting us know about your experience. An Error Code 20 is usually the result of an HDCP error, which can be caused from a non-compatible HDMI cable. Were you using the HDMI cable that was provided with your Express 4K+ player? Not all HDMI cables are created equally, so using a different HDMI cable can cause or resolve this error code.
It sounds like you already exchanged the item, but if you do still have it by chance, we'd be happy to help troubleshoot with you directly. Feel free to reach us at customer.advocate@roku.com so that we can assist.
Happy Streaming!
Roku Customer Advocate
Short life, Roku unresponsive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after just 12 months (Bouncing Logo). Roku was no help (their suggestions did not work) and unresponsive. Geek Squad said that it was corrupted and non operable.
No, I would not recommend this to a friendGood until it isn't and then baaad!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked okay for several months and now it's failing miserably! I have other Roku devices that do not exhibit anywhere near the problems that this device has since it's started going down hill. What makes it even worse is Roku's lack of support and willingness to stand behind their product. Instead, they have you spending a ridiculous amount of time troubleshooting your network (which works fine with their other devices).
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, this is certainly not the experience we'd hope for you to have. If you're still having troubles, check out our Support website! We have a suite of helpful articles and videos that might resolve your concern. For your Roku Express 4K+ player, we'd recommend starting here: https://support.roku.com/article/1500004688162. This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to watch your favorite content, video tutorials, and more.
We hope that this gets you up and streaming soon!
Roku Customer Advocate
Roku Express 4K+
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I keep getting an HDMI connection error so I cannot recommend this product. When it works, it works just fine.
No, I would not recommend this to a friendRoku
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchase 2 Roku’s. One works the other one doesn’t work after 3 months of use. We also have one we purchased 4 years ago that is still working.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Carol, this is certainly not the experience we'd hope for you to have. If you're still having troubles, check out our Support website! We have a suite of helpful articles and videos that might resolve your concern.
For your Roku Express 4K+ player, we'd recommend starting here: https://support.roku.com/article/1500004688162. This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to watch your favorite content, video tutorials, and more.
We hope that this gets you up and streaming soon!
Roku Customer Advocate
Wasted money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They do not work well. They flash red and blue. They are connected properly. I bought three only one works
No, I would not recommend this to a friendfaulty remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.faulty remote control and best buy didn't help to solve the issue
No, I would not recommend this to a friend