Customer Ratings & Reviews
- Model:
- 3941R2
- SKU:
- 6449512
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Express 4K+'s ease of use, overall performance, and convenient remote control. Many find the device reasonably priced and enjoy its streaming capabilities and simple setup. While some users have reported issues with heat, compatibility, battery life, and connectivity, the majority are satisfied with the product.
This summary was generated by AI based on customer reviews.
Failure in many different ways.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've never had so much trouble with a Roku device. I bought one back in Sept. and it would not display the screen correctly. I exchanged thinking it was a defective unit. The second one kept giving me a black screen. After resetting it would not connect to the wifi. I tried on two different TV's and it failed on both. I went with the streaming stick and it so far has been working.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for taking a moment to share your feedback with us. This is certainly not the kind of experience that we'd hope for you to have.
If you still have the Express 4K+, we'd recommend using a power adapter and wall outlet to power the device, rather than the TV's USB port. Additionally, we recommend always using the Premium High-Speed HDMI cable that comes included with your player, as not all HDMI cables are created equally.
If there is anything further we can assist you with, please visit us online at support.roku.com.
Happy Streaming!
Roku Customer Advocate
Hit or miss
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Roku is hit or miss on new tv. HDMI error occurs randomly while watching a channel.
No, I would not recommend this to a friendRoku
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku works great. Only problem I’ve been having is tv will give me error saying to install high def HDMI when it already has one.
I would recommend this to a friendMeh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works. I don't know how to say that in fifty characters.
I would recommend this to a friendWorks but not very user friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but the placement of the volume controls on the side of the remote is very unhandy.
No, I would not recommend this to a friendDrown with preloaded apps
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like how you cannot rearrange your favorite apps. Other than that, the product is fine. Also too many junk apps preloaded.
I would recommend this to a friendNice picture
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty easy assembly but the remote does not pair with tv .
I would recommend this to a friendNot good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good for 3 months then started having problems, the problems have gotten much worse.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Jester, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Jessica, Roku Customer Advocate
Normal streaming device.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a roku, it does what it does nothing more nothing less. Exactly what you expect.
I would recommend this to a friendSome of us are slow learners
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Taking us a while to get good at voice commands. Does not come with instructions
I would recommend this to a friendTom
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sister had Roku hooked up when I visited her in Arkansas in September and I liked it, so when I came home I purchased it. I have been very happy with it since. Works great with my new Samsung 75” smart tv.
I would recommend this to a friendOk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok but not what I expected! The response is slow and the voice remote doesn’t work properly
No, I would not recommend this to a friendRokuNotForYou
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very limited on programs it receives. Has issues buffering too frequently. Some advertised programs are delayed broadcasts and incomplete
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a moment to share your feedback with us.
Buffering is a result of signal strength, which can vary due to many factors. We recommend visiting our FAQ article to walk through some helpful connection tips and resolutions: https://support.roku.com/article/213122277.
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may affect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If your router and Roku device both support 5GHz, you could also try connecting to the 5GHz wireless network for improved network strength.
We hope this helps!
Roku Customer Advocate
Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complicated. Unable to set up without the original TV remote.
No, I would not recommend this to a friendGlitch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku express has to reset itself way too often, never had a problem with the regular Roku
No, I would not recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow . It takes 3 to 4 tries to upload and start working.
No, I would not recommend this to a friendGet the Protection Plan
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, they're good and I have no complaints. My problems come in when it randomly stops working properly. The volume or the power button. If this happens and you have to reset and troubleshoot and nothing works. You'll have to buy a new one. Definitely make sure that you get the Geek Squad Protection Plan. You will DEFINITELY need it; at some point.
I would recommend this to a friendDon’t buy if you have a smart tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally Pointless if you have a smart TV which I think everyone does by now
No, I would not recommend this to a friendKeep it simple is how we love products
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku Brand in the device industry is the one prove to care in this high price technology world once again
I would recommend this to a friendBOO on Roku!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is tne second Roku unit I have purchased, and they are marginal at best. The remote supposedly has a voice activator, but when you ask for it to find a channel it can never do so. It takes 3 "pushes" on the on/off button to turn the unit and TV on (WHY???) and it has the most annoying feature of stopping what you are viewing a few hours in and flashing up a box you need to click on that asks if you are still viewing the channel/show...WHY AGAIN? If I am done, I will turn the show or TV off...you cannot remove this, so you are stuck with it. I have a disabled person in the house who watches TV while I do other things, and that poor soul (who cannot operate a remote) has to stare at a blank screen with a message when this stupid feature goes into play. Roku needs to do a much better job to make their products easier to use and more reliable...right now they are not worth their cost.
No, I would not recommend this to a friend