Customer Ratings & Reviews
- Model:
- 3941R2
- SKU:
- 6449512
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Express 4K+'s ease of use, overall performance, and convenient remote control. Many find the device reasonably priced and enjoy its streaming capabilities and simple setup. While some users have reported issues with heat, compatibility, battery life, and connectivity, the majority are satisfied with the product.
This summary was generated by AI based on customer reviews.
Good Roku device marred by lousy remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device works well, but I really dislike the remote control a lot. It looks really simple -- almost too simple --but it is not intuitively obvious, and of course there are no instructions in the package. This makes finding the programming you want, or might be interested in, very difficult and frustrating experience. As a result, I hardly use it at all. Just stayed on with my cable company, which I'd wanted to get rid of. I would have returned the device but over the short 15-day return period at Best Buy, I was in bed recovering from major surgery.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Roku? Noku!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pro's - Easy to setup, nice user interface, pairs remote with TV easily. Pricing was good. Con's - Everything else, will not keep connection, drops WiFi after 10 mins, after 1 hour, after 5mins, etc. I've done every recommended fix, WiFi channel settings, reboots, unplug HDMI, unplug power, update Roku, Restart Roku, set Roku back to factory settings. Other than plug directly to Ethernet which is the whole point of me buying this streamer being wireless. After 3 days I give up, I am returning this item and I WILL NEVER by a ROKU product again.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for sharing your feedback, though we're sorry to hear about your experience. It sounds like you've tried multiple troubleshooting tips that we offer on our support website.
If you still have the device, we'd love to help. Please send us an email so that we can work with you directly at support.roku.com/contactus. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already had one but the new one has more features on the remote.
I would recommend this to a friendRuku
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but remote range very limited. Many extras
I would recommend this to a friend- Cons mentioned:Compatibility
DID NOT WORK !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This streaming device did not work with the projector in my theater room, so I had to return it and purchase a more expensive Apple device instead.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! Thank you for sharing your experience with us. If you encounter any challenges during the setup or activation process, please do not hesitate to reach out to us at https://support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
We can't wait for you to start streaming!
Elmer, Roku Customer Advocate
One month still working fine.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far functions well. Only been tested for a month
I would recommend this to a friendRufus
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is all new to me. I am just learning about the Roku
I would recommend this to a friend- Pros mentioned:Overall performance
Excellent product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is an excellent product.It is an excellent product
I would recommend this to a friend Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Roku but was extremely disappointed that the voice commands don't include a sleep timer. Now I have no sleep timer on my bedroom TV.
No, I would not recommend this to a friendfrustrated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't figure out how to erase a mistaken entry, so I don't yet know if it works
No, I would not recommend this to a friendWas not compatible with my Sony Bravia
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to use on a ten year old Sony Bravia. We already have two Roku smart tv's so it seemed like the way to go. It worked fine until I shut the tv off. When I would turn it back on, the Roku would keep giving me error code 20, which wouldn't go away until I rebooted the device which made it unusable. Apparently this is a big problem for these devices which Roku does not have a fix for. It seemed to be linked to the software update that it does as soon as it gets plugged in. I ended up exchanging it for a Fire stick which works great!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi MJKM, thanks for letting us know about your experience. An Error Code 20 is usually the result of an HDCP error, which can be caused from a non-compatible HDMI cable. Were you using the HDMI cable that was provided with your Express 4K+ player? Not all HDMI cables are created equally, so using a different HDMI cable can cause or resolve this error code.
It sounds like you already exchanged the item, but if you do still have it by chance, we'd be happy to help troubleshoot with you directly. Feel free to reach us at customer.advocate@roku.com so that we can assist.
Happy Streaming!
Roku Customer Advocate
Short life, Roku unresponsive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after just 12 months (Bouncing Logo). Roku was no help (their suggestions did not work) and unresponsive. Geek Squad said that it was corrupted and non operable.
No, I would not recommend this to a friendRoku Express 4K+
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I keep getting an HDMI connection error so I cannot recommend this product. When it works, it works just fine.
No, I would not recommend this to a friendGood until it isn't and then baaad!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked okay for several months and now it's failing miserably! I have other Roku devices that do not exhibit anywhere near the problems that this device has since it's started going down hill. What makes it even worse is Roku's lack of support and willingness to stand behind their product. Instead, they have you spending a ridiculous amount of time troubleshooting your network (which works fine with their other devices).
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, this is certainly not the experience we'd hope for you to have. If you're still having troubles, check out our Support website! We have a suite of helpful articles and videos that might resolve your concern. For your Roku Express 4K+ player, we'd recommend starting here: https://support.roku.com/article/1500004688162. This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to watch your favorite content, video tutorials, and more.
We hope that this gets you up and streaming soon!
Roku Customer Advocate
Roku
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchase 2 Roku’s. One works the other one doesn’t work after 3 months of use. We also have one we purchased 4 years ago that is still working.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Carol, this is certainly not the experience we'd hope for you to have. If you're still having troubles, check out our Support website! We have a suite of helpful articles and videos that might resolve your concern.
For your Roku Express 4K+ player, we'd recommend starting here: https://support.roku.com/article/1500004688162. This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to watch your favorite content, video tutorials, and more.
We hope that this gets you up and streaming soon!
Roku Customer Advocate
faulty remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.faulty remote control and best buy didn't help to solve the issue
No, I would not recommend this to a friendWasted money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They do not work well. They flash red and blue. They are connected properly. I bought three only one works
No, I would not recommend this to a friend