Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 275 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.3 out of 5 stars

  • Professionalism

    Rating 4.4 out of 5 stars

  • Expertise

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
87%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance of the Extended Delivery Area (Zone 3), with many mentioning positive experiences with installation. Customers also appreciate the on-time delivery and careful handling of appliances. The portability and installation speed have also been noted as positive aspects of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 275 reviews
  • Rated 5 out of 5 stars

    Nice staff and was quick!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was included in TV replacement. The delivery staff were kind and placed the new TV in a spot that I requested and they hauled the old one away. They were in and out in 10 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    TV is nice. Had some difficulty setting it up.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is very clear. Still working on "tweeking" the adjustments. Since we're all struggling thru this C19 virus was not able to make contact with the Geek Squad for additional help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Deliver/Setup

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery personnel were courteous and professional .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eye-opening

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Watch5 Pro. Is such an eye-opening experience? You really need to wear it and use the functions that it has to believe what it can do. The first couple days after purchasing. This item was a very big learning curve. After only being used to the fitbit versa 2. Look in at my old watch now is like looking into The Stone age. There is so much information I can gather from this Samsung 5 pro watch I Know. It's gonna help me with my weight Loss program.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery survey

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is another feature that sold us to use Best Buy for our appliances. Delivery with a smile is what we received.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As usual Best Buy provides great service.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied Home Service. The Team did a great job setting up our new Samsung 65" TV.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Stacking kit

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to understand the directions and works well with my stackable unit

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very professional

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people that installed my washer were great would recommend to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered on time! Was raining real bad the day of and they were great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery of the refrigerator went very well. The team called the day before and shortly before arriving. They did a great job with the delivery and were very knowledgable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good delivery experience

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good delivery experience, helpful guys and on time

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love my new Samsumg

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Samsung TV has a quality picture, and I am very pleased with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Greatly appreciated!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved that they delivered to our area as it would have been a hassle trying to find a vehicle to bring it home ourselves. I was very pleased with the continued communication as to when it would be delivered.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mrs

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service workers and delivery men were great. Happy with all around service

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Two guys deliver

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Two guys came with a TV. Two guys installed wall mount. Two guys showed us some features. Two guys took problem tv. Two guys were terrific!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was great very professional and detailed. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation process through Best Buy is great - professional workers installing perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    They Delivered My Washer And Dryer!!

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm disabled and they delivered it to my door and help me set it up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good delivery

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time with delivery. Brought it into the house and placed it where I wanted it. When tv went out two days later, they promptly delivered another tv Happy with delivery service

    I would recommend this to a friend
  • Pros mentioned:
    Delivery

    Rated 5 out of 5 stars

    Delivery was great

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was efficient, friendly, and professional. Delivery npptice time was appropriate for allowing us to be available

    I would recommend this to a friend