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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.6 out of 5 stars with 824 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers commend the 10.1" Portal (1st Generation) for its excellent video calling capabilities, ease of use, and clear, large screen. Many appreciate the Alexa integration and straightforward setup process. However, some users wish for a wider selection of available apps and more comprehensive instructions. The device's strengths lie in its user-friendly design and convenient communication features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 824 reviews
  • Rated 5 out of 5 stars

    great for work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we have used this over skype. the camera follows you!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised great. She uses it every day. Try it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect size!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is better than the large one. Would like to have more app and less restrictions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Facebook swing and a miss

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portal is a cool concept but I constantly have issues with it. I’ve gotten locked out of my Facebook account multiple times. The story mode is great for great parents to read a story to your child but if both homes don’t have great internet speed be prepared for a very lagged experience.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun way to visit with your FB friends and Pinterest.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent device for anyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My parents love it and it keeps them in touch with their grands in different states.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love that it’s equipped with Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an amazing product............................

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pleased with purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound. Picture quality decent. Still discovering all of its capabilities.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Purchased for dad and mom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice gift I love to see the faces on the screen. I love that I can see them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two thumbs up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful product. Makes life much easier.........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to keep in touch with family and friends.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Working great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, sounds well and resolution on screen is good. Calls have been great so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome communication device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best quality device. Excellent camera,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product … works well in our house in country

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The portal works great and has great clarity.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave this as a gift to mother in law and she loves

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Messenger alone won't work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The video phone feature will only work when all individuals have a full Facebook account. I wanted to set up a video phone for my elderly parents, where my siblings could use Facebook messenger accounts to video chat with them. Facebook technical support originally told me that a full Facebook account was only necessary for the portal owner. Other users only needed a messenger account. They were wrong. All users need to have a full, active Facebook account. Some of my siblings did not want to open full Facebook accounts. One already on Facebook was told by tech support that she was using an old version of messenger and had to buy a newer model iPhone in order to use a messenger version that would work with the Portal. Too bad, it looked like the portal might work well. I returned it to Best Buy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for start but hopefully upgrades are coming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a pair of portals so I could see my elderly parents while we talk. You really need a fast wifi connection on both ends or calls will buffer or drop. It's a lot of money to spend on an item that is limited in function. I could have just Facebook video chatted with them using cellphones. Hoping they add more features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera doesn’t quite pan out like on commercial. But we are still working on it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    First portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great if you use facebook a lot​ otherwise not as useful as the echo show

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Portal product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and mother really love this product that they recaived for Christmas.

    I would recommend this to a friend