Easter 24-Hour Flash SaleEnds today. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 575 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers value the Portal Mini's ease of use, particularly for seniors, and its impressive sound quality for video calls. Many appreciate the straightforward setup process and the added convenience of integrated Alexa functionality. However, some users experienced connectivity challenges and noted the lack of a battery for portability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 575 reviews
  • Rated 5 out of 5 stars

    Great product.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Facebook Portal is amazing. I especially like how it could be used as a digital picture frame and has pandora. The speakers are loud as well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great price for t.v.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cyber Monday sale on 55” television and a good name brand was what we were looking for.Process went good but delivery was delayed a couple days. Everyone at store was helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for beginners

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gift for someone who isn't tact savvy when it comes to electronics. I bought this for my mom so she can have a conversation with me face to face.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My go-to device for Video chat, but...

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is now my go-to device for Video chat, that I started using Facebook Messenger over Facetime or Duo. The face-tracking feature makes a world of difference especially if both parties have this device. But, the device itself is buggy, UX lags and freezes often. Alexa support is sub-standard and not the same as a first-party Echo Show. I'd give it 5 stars if they make the software more stable and add support for 3rd party apps like Teams, Duo, Alexa video calling, Youtube.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this. Brought one for my sister, daughter mom and myself for christmas..so far do good.good price, better than chatting on a phone..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely love it!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you've ever been on the fence about getting one then you're already missing out. This is absolutely worth it especially during this time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect parent gift

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the perfect gift for my mother who just lost her husband. It took her out of the depression stage she was in. Thank you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great gift to set up for an elder!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little hard to setup if you don't already have a bit of tech knowledge but works great get calls from Nanna almost daily on it and she loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All good

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Able to get this from Best Buy when the same version was back ordered on Facebook’s site. Got during 1/2 off sale, so good value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Multi use. Great for keeping in touch with family and Facebook. Sad that they don’t offer this one no more at bestbuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fuego

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely wonderful! High quality image, and especially wonderful if you have family in other countries during the pandemic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to stay connected to my mom in another state. Purchased and programmed for her. Easy to use grandparents love this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my portal

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my portal so much that i had to purchase a second portal for my salon. Nice video clarity and very good volume.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product for the price

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the portal but it does have some quirks. It often gives a black screen and we have to restart it and re make the call.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OK

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as a gift and is used very often. It is not the best because you have to use Facebook tools and a few times calls don't work.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    If Facebook is for you

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you love Facebook this is the item for you..But it as a collection of apps to keep you well entertain, also WhatsApp is an add plus.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Needs a battery

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only complaint is that it needs plugged in. It would be nice if it had a battery so you could move it around.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very acti e

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sister sorely needed this with her 1 year old made communication a little bit easier while handling her little one who is very active

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one for my mother to be able to call our children. My mother, lets say not the most tech person on earth can now call via FB.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portal mini

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My FAMILY & children & my mom love this portal mini , mom & dad said it is so clear to see who they are talking to

    I would recommend this to a friend