Customer Ratings & Reviews

Hello HeavenP! Thank you for your feedback on the Fire 7 Kids tablet. I'm sorry to hear that your kids are experiencing lag issues with the device. Performance slowdowns can occur on the Fire 7 Kids tablet due to several factors including multiple apps running simultaneously, low available storage space, or background processes. Try these troubleshooting steps to improve performance: restart the tablet by holding the power button and selecting restart or by unplugging it briefly, close unused apps by swiping up from the bottom and closing background applications, check available storage in Settings > Storage and remove unused apps or content if storage is low, and ensure the tablet has the latest software updates by going to Settings > Device Options > System Updates. The Fire 7 Kids tablet is designed for younger children with age-appropriate content and parental controls, and while it provides good value for basic use, it does have more modest hardware specifications compared to higher-end tablets which can result in occasional lag during intensive tasks or when multiple apps are active. Thank you for sharing your experience, and I hope these steps help improve the performance for your kids.

Dear AudreyM,

Thank you for sharing your feedback about the Fire 7 Kids tablet, and we sincerely apologize for the frustrating experience you've had. Having a device freeze after just one month is definitely not acceptable, and we understand how disappointing this must be for both you and your child.

We're also sorry to hear about the difficulty identifying which tablet is which when you have multiple devices. This is a valid concern that many parents face when purchasing multiple tablets for their children.

Here are some suggestions that may help:

For the freezing issue:

Try holding the power button for 40 seconds to perform a hard reset
If that doesn't resolve it, contact Amazon Customer Service at 1-888-280-4331—they can help troubleshoot or arrange a replacement under warranty

For identifying devices in the future:

You can find each tablet's serial number under Settings > Device Options > Device Info
Consider using labels or stickers on the protective cases to distinguish between children's tablets
Register each device with a unique name in your Amazon account (like "Sarah's Tablet" or "John's Tablet")

We appreciate you taking the time to share both issues—your feedback helps us improve both our products and the customer experience for families with multiple devices.

Hi KEYH,

Thank you for sharing your feedback about the Fire 7 Kids Tablet. I'm sorry to hear that the 7" screen size hasn't worked well for your little one and that you feel it's overpriced for what you're getting.

The 7" screen is our most compact size, which works great for some children but can be challenging for others, especially younger kids who are still developing fine motor skills. If the small screen is making it difficult for your child to use the tablet comfortably, you might want to consider:

The Fire HD 8 Kids (8" screen) or Fire HD 10 Kids (10.1" screen) – both offer larger displays that may be easier for your child to navigate and interact with
Adjusting accessibility settings like text size or touch sensitivity if you decide to keep the Fire 7

Regarding pricing, I understand your concern about value. The Fire 7 Kids does include a 2-year worry-free guarantee, a kid-proof case, and a 6-month Amazon Kids+ subscription, but I recognize that if the device isn't working well for your child, those extras don't make up for the usability issues.

If you'd like to explore exchange options for a larger screen size or discuss return options, please contact our support team at 1-888-280-4331. They can help you find a tablet that better fits your child's needs.

We appreciate you taking the time to share this feedback.

Hi Titus,

Thank you for sharing your feedback about the Fire 7 Kids Tablet. We're sorry to hear about the confusion regarding the Amazon Kids+ subscription and that you weren't informed about the setup requirements at the store. We understand how frustrating it is to send a gift overseas only to discover it wasn't ready to use as expected.

The Fire 7 Kids Tablet includes a 6-month Amazon Kids+ subscription, which provides access to thousands of ad-free books, games, videos, apps, and more. However, the subscription does require activation and setup through the Amazon Parent Dashboard or during the device's first-time setup process. The content isn't pre-loaded on the device itself—it becomes accessible once the subscription is activated and the device is connected to Wi-Fi.

We recognize that this wasn't clearly communicated at the point of purchase, and we appreciate you bringing this to our attention. For future reference, you can activate and manage the Amazon Kids+ subscription by visiting the Amazon Parent Dashboard or by following the setup prompts when the tablet is first turned on.

We value your feedback, as it helps us improve both our product communication and the in-store experience for customers.

Hi HayesTV,

Thank you for bringing this to our attention, and I sincerely apologize for the frustration you've experienced with the Amazon Kids+ subscription eligibility issue. I can completely understand how disappointing this must be, especially since you purchased three tablets for your grandkids based on the advertised free subscription offer.

The Fire 7 Kids tablets do come with a 6-month free subscription to Amazon Kids+, so you should absolutely be eligible for this benefit. The error message you're receiving during setup is not normal and needs to be resolved. This could be due to several reasons:

A technical glitch during the registration process
Account settings that need adjustment
Previous subscription history on the Amazon account being used
A system error that needs manual correction by customer support

I strongly encourage you to contact Amazon Customer Service at 1-800-280-4331 or through your Amazon account. They can verify your purchase, manually activate the free 6-month Amazon Kids+ subscriptions for all three tablets, and ensure your grandkids can access the full content library they're entitled to. Have your order information ready when you call, as this will help expedite the process.

You paid for tablets that include this subscription benefit, and Amazon's support team should be able to get this sorted out for you quickly so your grandkids can enjoy their tablets as intended.

Thank you for your feedback – it helps us identify where the setup process needs improvement.

Hi TyleeO,

We are sorry you are not satisfied with the Fire 7 Kids Tablet. The slowness you mention may be due to your wifi connection, or your device may require a software update you can check for in the tablets settings.For further troubleshooting, you can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!

Hope that helps!

Hello JulieM! Thank you so much for taking the time to provide feedback on your new Fire tablet! I am so sorry that you are experiencing connectivity issues with it. You can double check to make sure that you have the latest software version, which may address this, by navigating to Settings>Device Options>System Updates. If you have any pending updates, you can tap Check Now or Install and after a power cycle, this may fix your issue. If it does not, you can also try forgetting the Wi-Fi in your Settings>Internet>Internet Preferences and then reconnect it to see if the connection improves. If none of these tips resolve your problem, then I would recommend contacting Amazon Customer Support at 888.280.4331 for further assistance. I do hope this helps improve upon your experience some and that you have a fantastic day!

Hi JaleighaS,

Thank you so much for taking the time to share your feedback about the Fire 7 Kids Tablet! We're thrilled to hear that both you and your child are enjoying it for learning.

We appreciate you mentioning the performance concerns regarding the speed and occasional freezing. While the Fire 7 Kids is designed to be a durable and affordable learning tablet for children, we understand that performance is important for a smooth experience. These issues can sometimes be improved by ensuring the tablet has the latest software updates and managing the number of apps running in the background.

If the freezing continues to be a concern, please don't hesitate to reach out to Amazon Customer Service at 1 888-280-4331 for additional troubleshooting support. We want to make sure you and your child have the best possible experience with the device.

Thank you again for your honest review and for choosing the Fire 7 Kids Tablet for your child's learning journey!

Hi Perfectgift, thank you for providing feedback on the Amazon Fire 7 Kids tablet. I am sorry to see the experience you have had with this so far.
Here are a few things to check and try:
Lowering the screen brightness significantly conserves battery life;
Force close any apps that are running in the background but not actively being used;
Make sure your Fire 7 Kids tablet is running the latest software version;
Always use the original charging cable and ensure it's fully plugged in;
Enable the built-in power saving mode if available on your device.
If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Thank you again for your feedback and have a great day!

Hi Donald,

Thank you for taking the time to share your feedback about the Fire 7 Kids tablet. I'm sorry to hear that you've been experiencing these frustrating issues with the Kids+ profiles not loading consistently and the SD card storage limitations affecting your experience.

The profile loading issues you're describing shouldn't be happening, and I understand how disruptive this must be for your child's use of the tablet. Here are some troubleshooting steps that may help:

For profile loading issues: Try restarting the tablet by holding the power button for 20 seconds, then turning it back on. You can also try removing and re-adding the child's profile in the Parent Dashboard.
For SD card storage: While the Fire 7 Kids does have limitations on what can be stored on SD cards (primarily photos, videos, and some downloaded content), you can manage storage by going to Settings > Storage and removing unused apps or clearing app caches.

If these steps don't resolve the issues, I'd encourage you to reach out to our support team at 1-888-280-4331 or through the Amazon app. They can help troubleshoot further or discuss options that might work better for your needs.

Your feedback about these limitations is valuable and helps us understand where improvements are needed. I appreciate you sharing your honest experience.