Customer Ratings & Reviews

Dear AudreyM,

Thank you for sharing your feedback about the Fire 7 Kids tablet, and we sincerely apologize for the frustrating experience you've had. Having a device freeze after just one month is definitely not acceptable, and we understand how disappointing this must be for both you and your child.

We're also sorry to hear about the difficulty identifying which tablet is which when you have multiple devices. This is a valid concern that many parents face when purchasing multiple tablets for their children.

Here are some suggestions that may help:

For the freezing issue:

Try holding the power button for 40 seconds to perform a hard reset
If that doesn't resolve it, contact Amazon Customer Service at 1-888-280-4331—they can help troubleshoot or arrange a replacement under warranty

For identifying devices in the future:

You can find each tablet's serial number under Settings > Device Options > Device Info
Consider using labels or stickers on the protective cases to distinguish between children's tablets
Register each device with a unique name in your Amazon account (like "Sarah's Tablet" or "John's Tablet")

We appreciate you taking the time to share both issues—your feedback helps us improve both our products and the customer experience for families with multiple devices.

Hi HayesTV,

Thank you for bringing this to our attention, and I sincerely apologize for the frustration you've experienced with the Amazon Kids+ subscription eligibility issue. I can completely understand how disappointing this must be, especially since you purchased three tablets for your grandkids based on the advertised free subscription offer.

The Fire 7 Kids tablets do come with a 6-month free subscription to Amazon Kids+, so you should absolutely be eligible for this benefit. The error message you're receiving during setup is not normal and needs to be resolved. This could be due to several reasons:

A technical glitch during the registration process
Account settings that need adjustment
Previous subscription history on the Amazon account being used
A system error that needs manual correction by customer support

I strongly encourage you to contact Amazon Customer Service at 1-800-280-4331 or through your Amazon account. They can verify your purchase, manually activate the free 6-month Amazon Kids+ subscriptions for all three tablets, and ensure your grandkids can access the full content library they're entitled to. Have your order information ready when you call, as this will help expedite the process.

You paid for tablets that include this subscription benefit, and Amazon's support team should be able to get this sorted out for you quickly so your grandkids can enjoy their tablets as intended.

Thank you for your feedback – it helps us identify where the setup process needs improvement.