Customer Ratings & Reviews

Dear ObedL,

Thank you for your review of the Fire 7 Kids tablet. We understand your frustration with the device's performance. The Fire 7 is designed as an entry-level tablet for basic kids' activities and learning apps, but you're right that it may not be the best choice for more demanding games and applications.

If you're still within the return window, we'd encourage you to visit your local Best Buy where our team can help you find a tablet that better matches your needs and performance expectations. While Samsung tablets typically offer faster performance for gaming, they also come at a higher price point.

Your feedback is valuable in helping other customers make informed decisions. Please don't hesitate to reach out for additional assistance or product recommendations.

Hi Vonmay45,

Thank you for sharing your feedback about the Fire 7 Kids tablet. I'm sorry to hear that you received a defective device and then experienced frustration when trying to get a replacement—that's not the service experience you deserve, especially when dealing with a faulty product.

When a device is defective right out of the box, you should absolutely be offered a straightforward replacement or refund without any runaround. Here's what I recommend:

Contact Amazon directly at 1-888-280-4331 or through the Amazon app. Since the tablet was defective, Amazon's one-year limited warranty should cover a replacement at no cost to you. Our support team can help arrange this and ensure you get a working device for your child.

If you purchased from Best Buy, you can also return to the store with your receipt and request a manager if the initial associate isn't able to help with an exchange.

Your feedback about the service experience is valuable and helps us identify where our support processes need improvement. A defective device should result in a quick, hassle-free resolution, not a runaround.

Hello! I am so sorry to hear about the trouble you are having with your Fire Kids tablet. This device comes with a 2 year worry free guarantee being a Kids tablet. You should be able to just contact Amazon Customer Support at 888.280.4331 to troubleshoot and to see what options are available to you. As for the security number, that Amazon is asking for, if it is the S/N (serial number) of the device, you can find it in the device settings by navigating to Settings>Device Options>About Fire Tablet. If you are unable to turn the tablet on whatsoever, that may be a challenge if it was never set up on an Amazon account. We always recommend following the setup procedure to login with an existing Amazon account or to set it up on a new free Amazon account for this exact reason. It saves your S/N to your account profile while also allowing you to have a backup of your device and a way to download new apps from the AppStore. I do hope that there is anything else that can be done in order to get your granddaughter's tablet working again for her. I am terribly sorry again for the trouble and I hope you have a great day!

Hi AdrianhMOrozco,
Thanks for your feedback. We're sorry the Fire 7 Kids Tablet has not met your expectations. If the device still seems slow, try restarting the device, closing unused apps, checking for software updates, or freeing up storage space — these steps often help. If you're still having trouble, Amazon Customer Support is here to help 24/7 at 1-888-280-4331. Thank you again, have a good day!

Thank you for your feedback ElizabethF, I am sorry to hear you are not happy with this product.

Hello EdithP. Thank you for taking the time to leave a review on the Fire 7 Kids Tablet. I am sorry to hear about your experience with the device. If the device has run out of storage, I recommend adding a microSD card for up to 1 TB of additional storage (microSD card sold separately). Some apps may require installation on internal storage. App or feature updates may impact available storage. I hope this information is helpful, and if you have any further questions about the device, I recommend calling Amazon customer service, available 24/7 for assistance. You can reach us at 1-888-280-4331. I hope this helps, have a great day!

Hello AlfredoC,
I am sorry to hear your Fire 7 Kids is not working smoothly. There are a few things to try if it continues to freeze, try holding down the power button for 40 seconds to force a restart. If that doesn't work, try charging it for at least 30 minutes, especially if the battery is low. If the issue persists, consider a factory reset as a last resort, after backing up important data. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Have a nice day!

Hello YashawntaB! Thank you for your feedback and review of your experience with your Fire 7 Kids tablet. This is our entry level product that does in fact have our entry level processor in it but it should not be hindering your experience like this. I would recommend a couple ways to troubleshoot this. You can first see if you have numerous apps running in the background which would be slowing down the processor and causing the lag you are speaking of. You can see this from the home screen by tapping the multitask icon at the lower right of the screen. From there you can swipe up individual apps that you are no longer using at the moment or you can swipe all the way over and tap Close All. This should help free up some space. Another thing you can check is to see if you need any updates or if an update is pending. You can do this by going to Settings>Device Options>System Update. If there are any updates pending, it will download and install it and possibly restart your tablet. Finally, sometimes a simple power cycle can work to help your experience. Hold the power button for a few seconds and then tap Restart. If none of these tips help improve your experience, then I would contact Amazon Customer Support directly at 888.280.4331 for further troubleshooting. You also have a 2 year worry free guarantee with your Kids tablet. I hope this all helps improve your experience some and thank you again for your time and feedback. Have an amazing day!

Hi SimoneN,
Thank you for your feedback on the Fire 7 Kids tablet. I am sorry to hear it is glitching. Glitching on an Amazon Fire 7 tablet is often fixed by a forced restart (hold power for 40 secs), checking for software updates, or freeing up storage. A factory reset is the next step, but be sure to back up data first. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331.

Hi Tiaw,
I am sorry to hear your Fire 7 Kids tablet is not working. There are a few things you can try to get it back on: Make sure that your environment isn't too hot or too cold (tablets are sensitive to extreme temperatures), next disconnect your device from charging equipment, such as the power adapter and cable. If you're using a wireless charging dock or mat, remove the tablet. Then, Press and hold the power button for 40 seconds or until your device restarts, reconnect your device to charge; plug in the cable to the power adapter and your device then plug the adapter into an outlet. The LED on most wireless chargers is solid white when charging. If your tablet still isn't charging, you may be eligible for a warranty replacement. You can reach Amazon at 1-888-280-4331. I hope this information is helpful, thank you!

Hello NatashaF! Thank you so much for your review and feedback on your experience with your Fire tablet. I am so sorry to hear about the lagging issues you are running in to with your tablet. This is our entry level device in our lineup and does have the lowest processor speed by comparison, but this should still not be hindering your experience like this. One thing you can do to troubleshoot is to ensure that you do not have too many apps running in the background. This can slow down your tablet processor and causing some of this lag. You can find this by tapping the multitask icon in the lower right of the screen. This will bring up all of your running apps. You can individually swipe up each app you are not using at the moment or you can swipe all the way over and tap Close All. This should free up some processing power and give you a smoother experience. All Kids Fire tablets come with a 2 year worry free guarantee from Amazon directly. You can contact Amazon Customer Support at 888.280.4331 for further troubleshooting. I hope this helps improve your experience with your device and hope that you have a fantastic day!

Hello, MarkT. Thank you for taking the time to leave a review on the Fire 7 Kids Tablet. I am sorry to hear about the issues you are experiencing with the device and have some recommendations to try and help. I recommend ensuring that the tablet is on the latest software update. To check for updates, open settings, select device, then updates, and check for any software updates. I also recommend clearing out any apps that may be running in the background. Select the square button at the bottom of the screen and swipe up to close any apps running in the background. You should also ensure you have a strong Wi-Fi connection, as this can also cause lag with the device. If you have any questions or need further assistance with the device, I recommend contacting Amazon Customer Support at 888-280-4331. Thank you again, have a great day!