Customer Ratings & Reviews

Hi Donald,

Thank you for sharing your feedback about the Fire 7 Kids tablet. I'm sorry to hear that the device hasn't met your expectations regarding performance, storage capacity, and the account setup process.

I understand your frustration with the slow performance and limited internal storage, especially when the SD card functionality didn't provide the flexibility you needed for app management. I also appreciate you mentioning the difficulties with setting up the kids' accounts—that setup process should be straightforward, and I'm sorry it wasn't a smooth experience for you.

Your feedback about these limitations is valuable and helps us understand where improvements are needed. If you'd like assistance troubleshooting any specific issues or exploring options, our team is available at 1-800-280-4331 or through the Amazon app.

Thank you for taking the time to share your honest experience.

Dear AlexC,

Thank you for your feedback on the Fire 7 Kids Tablet. I appreciate you sharing your thoughts.

You're absolutely right—it is a 7-inch tablet, and the name does say it upfront! That said, I completely understand that seeing it in person can feel different than what you imagined. Screen sizes can be deceiving when you're shopping online, especially when today's smartphones are pushing 6.7" and beyond.

Here's some context that might help other shoppers reading this: the Fire 7 Kids is intentionally designed with smaller hands in mind. For young children, a compact, lightweight tablet is actually easier to hold, carry, and use independently. It's built to be a kid's first tablet—portable, durable with the kid-proof case, and sized for little ones rather than adults.

However, if you're looking for a larger screen for your child, the Fire HD 8 Kids (8" display) or the Fire HD 10 Kids (10.1" display) might be a better match. Both offer the same Amazon Kids+ experience, kid-proof case, and worry-free guarantee—just with more screen real estate.

We appreciate you giving us a try, and if you ever decide to explore a larger option in the Fire Kids lineup, we'd love to have you back.

Hello HeavenP! Thank you for your feedback on the Fire 7 Kids tablet. I'm sorry to hear that your kids are experiencing lag issues with the device. Performance slowdowns can occur on the Fire 7 Kids tablet due to several factors including multiple apps running simultaneously, low available storage space, or background processes. Try these troubleshooting steps to improve performance: restart the tablet by holding the power button and selecting restart or by unplugging it briefly, close unused apps by swiping up from the bottom and closing background applications, check available storage in Settings > Storage and remove unused apps or content if storage is low, and ensure the tablet has the latest software updates by going to Settings > Device Options > System Updates. The Fire 7 Kids tablet is designed for younger children with age-appropriate content and parental controls, and while it provides good value for basic use, it does have more modest hardware specifications compared to higher-end tablets which can result in occasional lag during intensive tasks or when multiple apps are active. Thank you for sharing your experience, and I hope these steps help improve the performance for your kids.

Dear AudreyM,

Thank you for sharing your feedback about the Fire 7 Kids tablet, and we sincerely apologize for the frustrating experience you've had. Having a device freeze after just one month is definitely not acceptable, and we understand how disappointing this must be for both you and your child.

We're also sorry to hear about the difficulty identifying which tablet is which when you have multiple devices. This is a valid concern that many parents face when purchasing multiple tablets for their children.

Here are some suggestions that may help:

For the freezing issue:

Try holding the power button for 40 seconds to perform a hard reset
If that doesn't resolve it, contact Amazon Customer Service at 1-888-280-4331—they can help troubleshoot or arrange a replacement under warranty

For identifying devices in the future:

You can find each tablet's serial number under Settings > Device Options > Device Info
Consider using labels or stickers on the protective cases to distinguish between children's tablets
Register each device with a unique name in your Amazon account (like "Sarah's Tablet" or "John's Tablet")

We appreciate you taking the time to share both issues—your feedback helps us improve both our products and the customer experience for families with multiple devices.

Hello, and thank you for sharing your experience with the Fire 7 Kids tablet. I'm sorry to hear that your purchasing experience through Amazon did not meet your expectations, particularly regarding response times from customer support.

Amazon Customer Service is available 24/7 and can be reached immediately by phone at 1-888-280-4331, through live chat, or via the "Contact Us" section in the Amazon app or website. These channels are designed to provide prompt assistance, and the phone and live chat options typically connect you with a representative within minutes for time-sensitive concerns such as returns or device issues.

Regarding the return policy, Amazon's standard return window for the Fire 7 Kids tablet is 30 days from the date of delivery — not 15 days. Additionally, if you purchased the tablet as a gift during a holiday promotional period, the return window may be extended even further. You can verify your specific return eligibility at any time by visiting Your Orders in your Amazon account. The Fire 7 Kids tablet also comes with a 2-year worry-free guarantee, which means if the device breaks during that period, you can return it for a free replacement.

If you are currently experiencing any issues with your Fire 7 Kids tablet, Amazon Customer Service is ready to help at 1-888-280-4331. Thank you for your feedback, and I hope this information clarifies the support and return options available to you.

Hi TyleeO,

We are sorry you are not satisfied with the Fire 7 Kids Tablet. The slowness you mention may be due to your wifi connection, or your device may require a software update you can check for in the tablets settings.For further troubleshooting, you can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!

Hope that helps!

Hi KEYH,

Thank you for sharing your feedback about the Fire 7 Kids Tablet. I'm sorry to hear that the 7" screen size hasn't worked well for your little one and that you feel it's overpriced for what you're getting.

The 7" screen is our most compact size, which works great for some children but can be challenging for others, especially younger kids who are still developing fine motor skills. If the small screen is making it difficult for your child to use the tablet comfortably, you might want to consider:

The Fire HD 8 Kids (8" screen) or Fire HD 10 Kids (10.1" screen) – both offer larger displays that may be easier for your child to navigate and interact with
Adjusting accessibility settings like text size or touch sensitivity if you decide to keep the Fire 7

Regarding pricing, I understand your concern about value. The Fire 7 Kids does include a 2-year worry-free guarantee, a kid-proof case, and a 6-month Amazon Kids+ subscription, but I recognize that if the device isn't working well for your child, those extras don't make up for the usability issues.

If you'd like to explore exchange options for a larger screen size or discuss return options, please contact our support team at 1-888-280-4331. They can help you find a tablet that better fits your child's needs.

We appreciate you taking the time to share this feedback.