Customer Ratings & Reviews

Hi HayesTV,

Thank you for bringing this to our attention, and I sincerely apologize for the frustration you've experienced with the Amazon Kids+ subscription eligibility issue. I can completely understand how disappointing this must be, especially since you purchased three tablets for your grandkids based on the advertised free subscription offer.

The Fire 7 Kids tablets do come with a 6-month free subscription to Amazon Kids+, so you should absolutely be eligible for this benefit. The error message you're receiving during setup is not normal and needs to be resolved. This could be due to several reasons:

A technical glitch during the registration process
Account settings that need adjustment
Previous subscription history on the Amazon account being used
A system error that needs manual correction by customer support

I strongly encourage you to contact Amazon Customer Service at 1-800-280-4331 or through your Amazon account. They can verify your purchase, manually activate the free 6-month Amazon Kids+ subscriptions for all three tablets, and ensure your grandkids can access the full content library they're entitled to. Have your order information ready when you call, as this will help expedite the process.

You paid for tablets that include this subscription benefit, and Amazon's support team should be able to get this sorted out for you quickly so your grandkids can enjoy their tablets as intended.

Thank you for your feedback – it helps us identify where the setup process needs improvement.

Hello JulieM! Thank you so much for taking the time to provide feedback on your new Fire tablet! I am so sorry that you are experiencing connectivity issues with it. You can double check to make sure that you have the latest software version, which may address this, by navigating to Settings>Device Options>System Updates. If you have any pending updates, you can tap Check Now or Install and after a power cycle, this may fix your issue. If it does not, you can also try forgetting the Wi-Fi in your Settings>Internet>Internet Preferences and then reconnect it to see if the connection improves. If none of these tips resolve your problem, then I would recommend contacting Amazon Customer Support at 888.280.4331 for further assistance. I do hope this helps improve upon your experience some and that you have a fantastic day!

Hi Titus,

Thank you for sharing your feedback about the Fire 7 Kids Tablet. We're sorry to hear about the confusion regarding the Amazon Kids+ subscription and that you weren't informed about the setup requirements at the store. We understand how frustrating it is to send a gift overseas only to discover it wasn't ready to use as expected.

The Fire 7 Kids Tablet includes a 6-month Amazon Kids+ subscription, which provides access to thousands of ad-free books, games, videos, apps, and more. However, the subscription does require activation and setup through the Amazon Parent Dashboard or during the device's first-time setup process. The content isn't pre-loaded on the device itself—it becomes accessible once the subscription is activated and the device is connected to Wi-Fi.

We recognize that this wasn't clearly communicated at the point of purchase, and we appreciate you bringing this to our attention. For future reference, you can activate and manage the Amazon Kids+ subscription by visiting the Amazon Parent Dashboard or by following the setup prompts when the tablet is first turned on.

We value your feedback, as it helps us improve both our product communication and the in-store experience for customers.

Hello,GAURAVKUMARP. Thank you for your feedback on the Fire 7 Kids tablet. I'm sorry to hear about the frustration you and your kids are experiencing with freezing issues on the device.

Regarding the freezing, here are some troubleshooting steps that may help resolve the performance issues: First, ensure the tablet is fully charged and connected to a strong Wi-Fi network, as low battery or weak connectivity can cause lag and freezing. Next, try restarting the device by holding the power button for 40 seconds until it shuts off, then turning it back on. You can also check for any available software updates by going to Settings > Device Options > System Updates, as updates often include performance improvements. Additionally, clearing unused apps or content can free up storage space, which may improve responsiveness. If issues persist, Amazon Customer Service is available 24/7 at 1-888-280-4331. I hope this helps!

Hi Perfectgift, thank you for providing feedback on the Amazon Fire 7 Kids tablet. I am sorry to see the experience you have had with this so far.
Here are a few things to check and try:
Lowering the screen brightness significantly conserves battery life;
Force close any apps that are running in the background but not actively being used;
Make sure your Fire 7 Kids tablet is running the latest software version;
Always use the original charging cable and ensure it's fully plugged in;
Enable the built-in power saving mode if available on your device.
If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Thank you again for your feedback and have a great day!

Hi JaleighaS,

Thank you so much for taking the time to share your feedback about the Fire 7 Kids Tablet! We're thrilled to hear that both you and your child are enjoying it for learning.

We appreciate you mentioning the performance concerns regarding the speed and occasional freezing. While the Fire 7 Kids is designed to be a durable and affordable learning tablet for children, we understand that performance is important for a smooth experience. These issues can sometimes be improved by ensuring the tablet has the latest software updates and managing the number of apps running in the background.

If the freezing continues to be a concern, please don't hesitate to reach out to Amazon Customer Service at 1 888-280-4331 for additional troubleshooting support. We want to make sure you and your child have the best possible experience with the device.

Thank you again for your honest review and for choosing the Fire 7 Kids Tablet for your child's learning journey!

Hi Donald,

Thank you for taking the time to share your feedback about the Fire 7 Kids tablet. I'm sorry to hear that you've been experiencing these frustrating issues with the Kids+ profiles not loading consistently and the SD card storage limitations affecting your experience.

The profile loading issues you're describing shouldn't be happening, and I understand how disruptive this must be for your child's use of the tablet. Here are some troubleshooting steps that may help:

For profile loading issues: Try restarting the tablet by holding the power button for 20 seconds, then turning it back on. You can also try removing and re-adding the child's profile in the Parent Dashboard.
For SD card storage: While the Fire 7 Kids does have limitations on what can be stored on SD cards (primarily photos, videos, and some downloaded content), you can manage storage by going to Settings > Storage and removing unused apps or clearing app caches.

If these steps don't resolve the issues, I'd encourage you to reach out to our support team at 1-888-280-4331 or through the Amazon app. They can help troubleshoot further or discuss options that might work better for your needs.

Your feedback about these limitations is valuable and helps us understand where improvements are needed. I appreciate you sharing your honest experience.

Dear ObedL,

Thank you for your review of the Fire 7 Kids tablet. We understand your frustration with the device's performance. The Fire 7 is designed as an entry-level tablet for basic kids' activities and learning apps, but you're right that it may not be the best choice for more demanding games and applications.

If you're still within the return window, we'd encourage you to visit your local Best Buy where our team can help you find a tablet that better matches your needs and performance expectations. While Samsung tablets typically offer faster performance for gaming, they also come at a higher price point.

Your feedback is valuable in helping other customers make informed decisions. Please don't hesitate to reach out for additional assistance or product recommendations.

Hello! I am so sorry to hear about the trouble you are having with your Fire Kids tablet. This device comes with a 2 year worry free guarantee being a Kids tablet. You should be able to just contact Amazon Customer Support at 888.280.4331 to troubleshoot and to see what options are available to you. As for the security number, that Amazon is asking for, if it is the S/N (serial number) of the device, you can find it in the device settings by navigating to Settings>Device Options>About Fire Tablet. If you are unable to turn the tablet on whatsoever, that may be a challenge if it was never set up on an Amazon account. We always recommend following the setup procedure to login with an existing Amazon account or to set it up on a new free Amazon account for this exact reason. It saves your S/N to your account profile while also allowing you to have a backup of your device and a way to download new apps from the AppStore. I do hope that there is anything else that can be done in order to get your granddaughter's tablet working again for her. I am terribly sorry again for the trouble and I hope you have a great day!

Hello EdithP. Thank you for taking the time to leave a review on the Fire 7 Kids Tablet. I am sorry to hear about your experience with the device. If the device has run out of storage, I recommend adding a microSD card for up to 1 TB of additional storage (microSD card sold separately). Some apps may require installation on internal storage. App or feature updates may impact available storage. I hope this information is helpful, and if you have any further questions about the device, I recommend calling Amazon customer service, available 24/7 for assistance. You can reach us at 1-888-280-4331. I hope this helps, have a great day!

Hi AdrianhMOrozco,
Thanks for your feedback. We're sorry the Fire 7 Kids Tablet has not met your expectations. If the device still seems slow, try restarting the device, closing unused apps, checking for software updates, or freeing up storage space — these steps often help. If you're still having trouble, Amazon Customer Support is here to help 24/7 at 1-888-280-4331. Thank you again, have a good day!

Hello AlfredoC,
I am sorry to hear your Fire 7 Kids is not working smoothly. There are a few things to try if it continues to freeze, try holding down the power button for 40 seconds to force a restart. If that doesn't work, try charging it for at least 30 minutes, especially if the battery is low. If the issue persists, consider a factory reset as a last resort, after backing up important data. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Have a nice day!

Hi Vonmay45,

Thank you for sharing your feedback about the Fire 7 Kids tablet. I'm sorry to hear that you received a defective device and then experienced frustration when trying to get a replacement—that's not the service experience you deserve, especially when dealing with a faulty product.

When a device is defective right out of the box, you should absolutely be offered a straightforward replacement or refund without any runaround. Here's what I recommend:

Contact Amazon directly at 1-888-280-4331 or through the Amazon app. Since the tablet was defective, Amazon's one-year limited warranty should cover a replacement at no cost to you. Our support team can help arrange this and ensure you get a working device for your child.

If you purchased from Best Buy, you can also return to the store with your receipt and request a manager if the initial associate isn't able to help with an exchange.

Your feedback about the service experience is valuable and helps us identify where our support processes need improvement. A defective device should result in a quick, hassle-free resolution, not a runaround.

Hello YashawntaB! Thank you for your feedback and review of your experience with your Fire 7 Kids tablet. This is our entry level product that does in fact have our entry level processor in it but it should not be hindering your experience like this. I would recommend a couple ways to troubleshoot this. You can first see if you have numerous apps running in the background which would be slowing down the processor and causing the lag you are speaking of. You can see this from the home screen by tapping the multitask icon at the lower right of the screen. From there you can swipe up individual apps that you are no longer using at the moment or you can swipe all the way over and tap Close All. This should help free up some space. Another thing you can check is to see if you need any updates or if an update is pending. You can do this by going to Settings>Device Options>System Update. If there are any updates pending, it will download and install it and possibly restart your tablet. Finally, sometimes a simple power cycle can work to help your experience. Hold the power button for a few seconds and then tap Restart. If none of these tips help improve your experience, then I would contact Amazon Customer Support directly at 888.280.4331 for further troubleshooting. You also have a 2 year worry free guarantee with your Kids tablet. I hope this all helps improve your experience some and thank you again for your time and feedback. Have an amazing day!

Thank you for your feedback ElizabethF, I am sorry to hear you are not happy with this product.

Hi SimoneN,
Thank you for your feedback on the Fire 7 Kids tablet. I am sorry to hear it is glitching. Glitching on an Amazon Fire 7 tablet is often fixed by a forced restart (hold power for 40 secs), checking for software updates, or freeing up storage. A factory reset is the next step, but be sure to back up data first. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331.