Customer Ratings & Reviews

Hi Tiaw,
I am sorry to hear your Fire 7 Kids tablet is not working. There are a few things you can try to get it back on: Make sure that your environment isn't too hot or too cold (tablets are sensitive to extreme temperatures), next disconnect your device from charging equipment, such as the power adapter and cable. If you're using a wireless charging dock or mat, remove the tablet. Then, Press and hold the power button for 40 seconds or until your device restarts, reconnect your device to charge; plug in the cable to the power adapter and your device then plug the adapter into an outlet. The LED on most wireless chargers is solid white when charging. If your tablet still isn't charging, you may be eligible for a warranty replacement. You can reach Amazon at 1-888-280-4331. I hope this information is helpful, thank you!

Hello NatashaF! Thank you so much for your review and feedback on your experience with your Fire tablet. I am so sorry to hear about the lagging issues you are running in to with your tablet. This is our entry level device in our lineup and does have the lowest processor speed by comparison, but this should still not be hindering your experience like this. One thing you can do to troubleshoot is to ensure that you do not have too many apps running in the background. This can slow down your tablet processor and causing some of this lag. You can find this by tapping the multitask icon in the lower right of the screen. This will bring up all of your running apps. You can individually swipe up each app you are not using at the moment or you can swipe all the way over and tap Close All. This should free up some processing power and give you a smoother experience. All Kids Fire tablets come with a 2 year worry free guarantee from Amazon directly. You can contact Amazon Customer Support at 888.280.4331 for further troubleshooting. I hope this helps improve your experience with your device and hope that you have a fantastic day!

Hello, MarkT. Thank you for taking the time to leave a review on the Fire 7 Kids Tablet. I am sorry to hear about the issues you are experiencing with the device and have some recommendations to try and help. I recommend ensuring that the tablet is on the latest software update. To check for updates, open settings, select device, then updates, and check for any software updates. I also recommend clearing out any apps that may be running in the background. Select the square button at the bottom of the screen and swipe up to close any apps running in the background. You should also ensure you have a strong Wi-Fi connection, as this can also cause lag with the device. If you have any questions or need further assistance with the device, I recommend contacting Amazon Customer Support at 888-280-4331. Thank you again, have a great day!

Hi Quay,

Thank you for sharing your feedback about the Fire 7 Kids tablet. I'm sorry to hear that your son's tablet has been freezing constantly since he received it for Christmas.

I understand how frustrating this must be—when a device meant for kids to enjoy freezes frequently, it disrupts their experience and causes unnecessary disappointment. Persistent freezing issues like this aren't normal and shouldn't be happening with a new tablet.

This sounds like it may be a defective unit or a software issue that needs attention. I'd recommend reaching out to our support team at 1-888-280-4331 or through the Amazon app so they can help troubleshoot the freezing problem or arrange a replacement if needed.

Thank you for taking the time to share your experience—your feedback helps us identify and address these issues.