Customer Ratings & Reviews

Hi TyleeO,

We are sorry you are not satisfied with the Fire 7 Kids Tablet. The slowness you mention may be due to your wifi connection, or your device may require a software update you can check for in the tablets settings.For further troubleshooting, you can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!

Hope that helps!

Hello JulieM! Thank you so much for taking the time to provide feedback on your new Fire tablet! I am so sorry that you are experiencing connectivity issues with it. You can double check to make sure that you have the latest software version, which may address this, by navigating to Settings>Device Options>System Updates. If you have any pending updates, you can tap Check Now or Install and after a power cycle, this may fix your issue. If it does not, you can also try forgetting the Wi-Fi in your Settings>Internet>Internet Preferences and then reconnect it to see if the connection improves. If none of these tips resolve your problem, then I would recommend contacting Amazon Customer Support at 888.280.4331 for further assistance. I do hope this helps improve upon your experience some and that you have a fantastic day!

Hi AdrianhMOrozco,
Thanks for your feedback. We're sorry the Fire 7 Kids Tablet has not met your expectations. If the device still seems slow, try restarting the device, closing unused apps, checking for software updates, or freeing up storage space — these steps often help. If you're still having trouble, Amazon Customer Support is here to help 24/7 at 1-888-280-4331. Thank you again, have a good day!

Hello AlfredoC,
I am sorry to hear your Fire 7 Kids is not working smoothly. There are a few things to try if it continues to freeze, try holding down the power button for 40 seconds to force a restart. If that doesn't work, try charging it for at least 30 minutes, especially if the battery is low. If the issue persists, consider a factory reset as a last resort, after backing up important data. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Have a nice day!

Hello YashawntaB! Thank you for your feedback and review of your experience with your Fire 7 Kids tablet. This is our entry level product that does in fact have our entry level processor in it but it should not be hindering your experience like this. I would recommend a couple ways to troubleshoot this. You can first see if you have numerous apps running in the background which would be slowing down the processor and causing the lag you are speaking of. You can see this from the home screen by tapping the multitask icon at the lower right of the screen. From there you can swipe up individual apps that you are no longer using at the moment or you can swipe all the way over and tap Close All. This should help free up some space. Another thing you can check is to see if you need any updates or if an update is pending. You can do this by going to Settings>Device Options>System Update. If there are any updates pending, it will download and install it and possibly restart your tablet. Finally, sometimes a simple power cycle can work to help your experience. Hold the power button for a few seconds and then tap Restart. If none of these tips help improve your experience, then I would contact Amazon Customer Support directly at 888.280.4331 for further troubleshooting. You also have a 2 year worry free guarantee with your Kids tablet. I hope this all helps improve your experience some and thank you again for your time and feedback. Have an amazing day!

Hello EdithP. Thank you for taking the time to leave a review on the Fire 7 Kids Tablet. I am sorry to hear about your experience with the device. If the device has run out of storage, I recommend adding a microSD card for up to 1 TB of additional storage (microSD card sold separately). Some apps may require installation on internal storage. App or feature updates may impact available storage. I hope this information is helpful, and if you have any further questions about the device, I recommend calling Amazon customer service, available 24/7 for assistance. You can reach us at 1-888-280-4331. I hope this helps, have a great day!

Hello! I am so sorry to hear about the trouble you are having with your Fire Kids tablet. This device comes with a 2 year worry free guarantee being a Kids tablet. You should be able to just contact Amazon Customer Support at 888.280.4331 to troubleshoot and to see what options are available to you. As for the security number, that Amazon is asking for, if it is the S/N (serial number) of the device, you can find it in the device settings by navigating to Settings>Device Options>About Fire Tablet. If you are unable to turn the tablet on whatsoever, that may be a challenge if it was never set up on an Amazon account. We always recommend following the setup procedure to login with an existing Amazon account or to set it up on a new free Amazon account for this exact reason. It saves your S/N to your account profile while also allowing you to have a backup of your device and a way to download new apps from the AppStore. I do hope that there is anything else that can be done in order to get your granddaughter's tablet working again for her. I am terribly sorry again for the trouble and I hope you have a great day!

Hi Tiaw,
I am sorry to hear your Fire 7 Kids tablet is not working. There are a few things you can try to get it back on: Make sure that your environment isn't too hot or too cold (tablets are sensitive to extreme temperatures), next disconnect your device from charging equipment, such as the power adapter and cable. If you're using a wireless charging dock or mat, remove the tablet. Then, Press and hold the power button for 40 seconds or until your device restarts, reconnect your device to charge; plug in the cable to the power adapter and your device then plug the adapter into an outlet. The LED on most wireless chargers is solid white when charging. If your tablet still isn't charging, you may be eligible for a warranty replacement. You can reach Amazon at 1-888-280-4331. I hope this information is helpful, thank you!

Hello NatashaF! Thank you so much for your review and feedback on your experience with your Fire tablet. I am so sorry to hear about the lagging issues you are running in to with your tablet. This is our entry level device in our lineup and does have the lowest processor speed by comparison, but this should still not be hindering your experience like this. One thing you can do to troubleshoot is to ensure that you do not have too many apps running in the background. This can slow down your tablet processor and causing some of this lag. You can find this by tapping the multitask icon in the lower right of the screen. This will bring up all of your running apps. You can individually swipe up each app you are not using at the moment or you can swipe all the way over and tap Close All. This should free up some processing power and give you a smoother experience. All Kids Fire tablets come with a 2 year worry free guarantee from Amazon directly. You can contact Amazon Customer Support at 888.280.4331 for further troubleshooting. I hope this helps improve your experience with your device and hope that you have a fantastic day!

Hello, MarkT. Thank you for taking the time to leave a review on the Fire 7 Kids Tablet. I am sorry to hear about the issues you are experiencing with the device and have some recommendations to try and help. I recommend ensuring that the tablet is on the latest software update. To check for updates, open settings, select device, then updates, and check for any software updates. I also recommend clearing out any apps that may be running in the background. Select the square button at the bottom of the screen and swipe up to close any apps running in the background. You should also ensure you have a strong Wi-Fi connection, as this can also cause lag with the device. If you have any questions or need further assistance with the device, I recommend contacting Amazon Customer Support at 888-280-4331. Thank you again, have a great day!

Hi Perfectgift, thank you for providing feedback on the Amazon Fire 7 Kids tablet. I am sorry to see the experience you have had with this so far.
Here are a few things to check and try:
Lowering the screen brightness significantly conserves battery life;
Force close any apps that are running in the background but not actively being used;
Make sure your Fire 7 Kids tablet is running the latest software version;
Always use the original charging cable and ensure it's fully plugged in;
Enable the built-in power saving mode if available on your device.
If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Thank you again for your feedback and have a great day!