Customer Ratings & Reviews

Every time I buy something you guys ask me to review. Well stop it I don't like to review thing and I hate the emails.

Doesn't work with most major phones with the app synching. Fine for like 8 phones. Don't waste your money unless you have these phones.

I used it for 2 days and returned.. even though I was idle the steps count was showing 500.. I feel bpm monitor is also not accurate or close to Apple Watch.. I see lot of differences

Out of the box worked fine until yesterday .Purchased December 23, 2018. Blank screen and Best Buy says unreturnable after Jan 8, 2019. Thanks alot. Waste of money. Dont buy it.

Fitbit - Charge 3 Activity Tracker, had three replacement in first year. Found it to inaccurate with steps. Have since purchased Samsung Active.

It doesn't work. Check their tech support forums, they don't have a solution and just make the threads as solved. Samsung Gear Fit for an accurate HR sensor.

Second fit bit I’ve purchased and this one broke already as well... just stopped responding... won’t charge... I should have bought extended warranty... lesson learned

I've owned my charge 3 for a year and a half. I was super happy with it when I got it, because it motivated me to be a healthier person through sleep tracking and step goals, and the battery life is amazing! The way it tracked workouts made me want to run harder! I'm definitely in much better shape due to this device, and it's been helpful as a smartwatch that shows text messages and allows you to accept or deny incoming calls, but... If you purchase a fitbit device, I highly recommend getting the insurance due to the hardware problems. Warranty only covers one repair/replacement(fitbit doesn't distinguish between the two) for a year, and you may need more than just the one replacement within a year. I did. The band is not that durable and the screen is sensitive to water and lots of sweat, despite it saying "splash resistent" in the features. To specify, my band broke after 7 months of use, and I had to claim warranty to get a new one. On the fitbit forums, it's mentioned that this is a common issue. Flash forward another 8 months, after my screen got wet from washing my hands, black lines cut off the display so that "10:58 am" looks like "0:5E." I never had that issue with it reacting to water like that (even accidentally jumped in the shower with it on a few times and it was fine), so I assume it was due to long term exposure to sweat and water. Guess what? This is another common issue. Sometimes you can resolve this with resetting it, which is the apparent cure-all for customer support, but oftentimes it's a hardware issue that needs replacing. I tried to contact fitbit again to get the screen display fixed, but unfortunately, even if you are willing to pay for the repairs out of pocket, they will not fix your device unless you have warranty or insurance. So, now that my device is broken and fitbit support won't help me, I have to purchase a new fitbit. I would have thought my charge 3 would at least last as long as an iphone would without breaking, but no. With everyday use it can and will break, and you better hope you still have your warranty when it does! So, summary, Be Careful with your device and water, and Get The Insurance! The $16 fee to get the 2 year insurance is much cheaper than spending $100 on a new device. And trust me, you will need it.

One of the many things. As I was sitting watching TV, I looked down to check the time. The bit was telling me I was running and I could not get it out of that mode.

Broke after 8 months. No damage was done to it, this is the 2nd one that has done this to me. Switched to a smart watch.

Useless unless you have no life and then it will keep you busy for hours on end.

Bought as a gift, wouldn't sink or turn on. Sent back, received a new one and it died within 6 months. Very disappointed.

Apparently it doesn’t sync with the iPhone XR & my phone is updated to the iOS version 13.4 & still wouldn’t sync. I was really disappointed.

Was working great but checked it this evening and information on watch not appearing. Still working in the APP.

It just quit working. No display, no nothing. Fully charged, I guess because it won’t show any display at all. No phone connection either.

Fitbit was defective. Took many calls & emails before it was replaced by Fitbit

This product did not last very long. My first Fitbit Charge was great but I wouldn’t recommend this one, Charge 3.

I got this for my girlfriend for Christmas. Can't give a full review yet. She has the ULTA, so this one SHOULD be better. I'll be sure to add more later.

I don’t like this at all it doesn’t hold a charge for even close to the 4 days that it says it holds!

2 days after purchase it broke in the middle of the night. I had it on my nightstand and went to sleep and woke up with a computer glitch.