Customer Ratings & Reviews

Have only had the fit bit charge for 2 weeks and it stopped charging called there customer service terrible they said they would escalate my problem and someone will call me in 2 to 3 days. Not worth my time going to send back for a refund not sure if I will go back to Fit bit

Works well at times and other times it keeps disconnecting from my Bluetooth

This is my second Fitbit Charge. The first one just died. This one isn’t as easy to read.

Had problems from the beginning. Finally received warranty replacement.

Worked good at first but display became harder to see. Taking a walk, I could not see the display at all, even after adjusting the brightness setting. Then 1 year and 2 months later, it quit entirely. Could not be reset, even by Fitbit tech support.

never left the store as i did not like the color a traded for charge 4

This watch was purchased for my teen and for the money it serves its purpose.

I originally ordered my Fitbit Charge 3 in December, but by March or April the display screen was marred with black lines that prevented me from properly seeing anything. Luckily, Fitbit honored the warranty and sent me a replacement. This one lasted until the following April and then the screen began randomly going blank. The only way to get the display to return was to reset it. This was happening several time a day and then finally stopped turning on altogether. Fitbit would not replace this one since my warranty apparently Only cover for a year after the original purpose. Very disappointed that both my original purchase and the replacement broke within a single year, with no rough treatment whatsoever. I really liked the Charge 3 when it worked. It’s too bad I won’t be buying from Fitbit again.

Did not like this band. Preferred a different type of band but love the actual fitbit.

Wanted for a gift. Great device to have to help with tracking for health consciousness

Fitbits are nice. They do what they say and say what they do.

Band not secure you have constantly make sure it doesn't fall off

THis product is not what I expected. I am having some charging and snycing issues.

Very disappointed in product. It work great in the beginning but less then 6 months stopped working. The Fitbit was still under manufactures warranty sent replacement lasted about 7 months.

Well, I ended up returning this because when I would drive, it would count steps.

Great for exercising and steps but wish I would have bought an Apple Watch.

I use Fitbit before, and it was a great experience. Now, the device won't sync to my phone oh, it has been a total frustration. I have checked the forums, and have done what they said. None of my problems have been solved. It is going back to the store

I really wanted to like my first Fitbit. I purchased it primarily so that I could monitor my heart rate while exercising on the treadmill and elliptical at my local YMCA. Unfortunately, it gave me erratic results and so I returned it after bringing it with me to the gym five times. I really wanted to like it.

If you're looking for a cheap fitness tracker its for you. I ended up getting an Apple Watch for birthday and love it so much more, but I also use it for other purposes. So if you just need a step tracker / heart rate monitor then id recommend.

After two months it stopped registering to the app then it just stopped working. So disappointing. Waiting on a replacement of the face after speaking to a non-helpful Fitbit customer service. What a hassle and not worth it.