Customer Ratings & Reviews

After a year of use the screen stop working, I didn’t buy the extended warranty and fitbit customers service didn’t help me at all.

It is Very, very difficult to access information. Directions are very poor. Can't understand or use most functions. At best it serves as a water watch.

i returned this and got the apple watch 4... the fitbit design was very nice but the constant vibrations were to much even at the lowest settings

Doesn't sync to device, steps keep resetting, time keeps changing because it's not syncing. I miss my charge 2

Returned two of these; both stopped working the same day they were charged. Terrible.

Watch display face failed last month. Watch is twenty-five months old. Called mfg. without help.

The Fitbit Charge 3 is good, but it does not properly sync to my phone. I never had this problem on my Fitbit Charge 2. I will be returning it.

For some reason wouldn't sync. Tool forever to reach tech support for fitbit. Just got a apple watch

It just stopped working. I have to return it to the store today hopefully it will be an easy process

I purchased the Fitbit for a birthday gift for my wife. It seemed to be the perfect gift until she opened it and tried to use it. I have tried every way to get the unit to work and have been unsuccessful to this point. Followed every instruction and even went further into researching what else I could do to get it to work. Have tried everything I could find on it and it still will not connect.

purchased first one, would not track activity accurately and needed charged after a few days. exchanged for another one after about 10 days and second one got the same results. returned second one to store for credit and was going to purchase a versa 2 but was told i would have to pay again to have it programmed. told clerk to just keep it and left Best Buy. purchased versa 2 at another store and it works good.

No one told us you have to have a Bluetooth system to activate it, we found this out after 45 min conversation with a Fitbit help person.

I returned the tracker because it counted a lot of steps when I was sitting. I assume it monitors are movement as taking steps. Not accurate at all. Also, it gave me credit for riding a bike for 17 minutes one day. I haven't ridden a bike in over 30 years. This was the second one I got because I returned the first one due to the same issues. I thought the first one was defective and the second one showed that it was not.

Seemed like a great thing as it is listed as waterproof and displayed more than the Charge 2. It does not even come close to accurately count your steps/ After two days of seeing how badly it was recording my steps I checked the Fitbit website and saw this was a problem listed the most of any complaints. I returned it and purchased a Charge 2

Had it a little more then a year and it stopped working. Non refundable item.

Difficult to set up. Instructions and videos online are vague. Will not work with flip phone OR computer with less than Windows 10.

The biggest issue i have with Charge3 is that it counts steps even when you are not walking. I returned due to this reason.

Disliked it! Purchased an Apple Watch. Research what you need and want a device like this to do for you.

Had this fitbit for a few weeks now. HR monitor isnt accurate. Cant turn notifications off. Cant stop getting vibrations stopped every hour . even when walking i get reminded vibrations to get up and move. pedometer isnt accurate. counts footsteps every time you swing your arm, cant change settings. cant tell the difference between riding in a car and walking or swinging arms. Overall it was a waste of $160 bucks

I am a fan of fitbit but this model is super uncomfortable and hurts your wrist. We upgraded to the Versa and are very happy.