Customer Ratings & Reviews

Got this for a gift for my husband. He can’t take it off! He loves how it monitors his sleep patterns and he Can respond to his messages instantly.

I highly recommend this tracker. It is pretty accurate on steps and activity compared to other trackers and love the sleep activity tracker!

This was a Christmas present so I’m not sure of the price. Came with a longer strap for those who have a larger wrist. Pretty much does everything

My family has owned many Fitbit brand fitness trackers. They have all been excellent. And they back the quality of their product!

Lots of new things to love with this fit but but I do find some things harder to do. I wish they would bring the charge 2 face to the new charge 3.

I walk a lot in DC so it’s nice to keep track. I also love how it tells you when you need to move. Best Fitbit out there for a reasonable price!

Took care of my Fitbit problem because we had service contract for all electronics we own. Handled efficiently and customer satisfaction was 100%.

Bought this for my husband for Christmas. He does not have a smart phone and it stated that you did not need a smart phone to use and that it would sync with a tablet. So far so good. It synched the first 4 days and now it will not sync with anything - tablet, smartphone, nothing...Fitbit has been contacted and they are trying to fix the problem, however, without the app it's just a fancy watch.

Doesn’t have pay option. Difficult to work with ios. Can’t respond to texts. Was very difficult to even get notifications on it. Customer support was a joke. Basically an expensive watch and heart rate tracker! Which brings me to the fact that you don’t get to see what your heart rate was during sleep unless you pay a subscription. I should have done more research

My fitbit is not registering stair climbing correctly. It is showing me having climbed anywhere from 30+ to 60+ flights of stairs a day. They have agreed it has a problem and are sending me a new one. Hoping this one is better. Not sure how accurate the other features are but will compare when I receive the new one.

During COVID19 quarantine, I decided to take the time to get back into shape. This watch made it possible and so easy!

... wish it had more display options/customizability. Heart rate, step, and sleep trackers are great... The app is also!

I guess i got unlucky with my unit and got a glitchy one. It constantly desyncs from my phone for weather updates, it has incredible delay in tracking calories. I’ll be resting at the gym with 100cal to go, and boom only 70 to go! How did i lose 30cal in 10sec by resting? Im going to get an exchange for hopefully a better unit..

This as purchased for my wife and she loves using it every day to keep track of her excersize

Works great but has froze withing the first week of getting it. Did a little research and figured out how to reset it.

I really like my new Fitbit and am very pleased with my purchase. Glad I bought it from Best Buy. Great customer service !

Bought this to keep track of heart rate in my father and it is really accurate and he enjoys itGives him peace of mind

We bought for my daughter on Xmas. Anything that tears her away from the iPad/iPhone is a winner in my book. This does the trick!

I upgraded from the Charge. I love the additional features this version has. I have already completed one software update and have had no issues.

It’s an amazing tool for exercising and keeping up with your activities I love that it has the sleep tracker that tells you how good you’ve slept