Customer Ratings & Reviews

Good tracker, but we don't like that you need a premium account to use all the features. This was not to case with our Samsung watches. The watch and band are comfortable and look nice.

It is good for the price, and it’s abundant features.

The device does what it says it’ll do which is tack steps. But when it comes to the ux it leaves much to be desired. The ux was slow and tough to move around just to see notification.

Great product for a great price. Allot more features then other Fitbit products

My wife liked that this version of the Fitbit has a thinner face & a redesigned band with no extra loop. It wasn’t immediately comfortable, but within a few days it fit great. It takes a little bit of time to relearn how to get to different features by scrolling up/down or left to right. This version does not have side buttons to press.

It does a great job of tracking, however, it burns the wrist while wearing it. Not the best, and probably getting a different one. The wife had a samsung and that one does more and doesn't hurt

I'd give this 0 stars if I could. The Daily Readiness (the only reason I purchased this device) score stopped working with the new year. I don't understand why it is taking Fitbit's devs so long to identify and fix this issue. The customer service is horrible - you never get to speak with someone who knows what they are doing. Avoid this and any other Fitbit products. They obviously stopped caring about their customers a long time ago.

Absolutely horrible. Returning it tomorrow. This "smart" watch is utterly useless. One hour after setting it up, I realized that the "user-friendly" touchscreen doesn't work - at all. I reset this thing 7 times and did all the recommended debugging. The result?: Every time I swipe in any direction (up, down, left, right) the screen goes BLACK. But I DID discover that it only takes a combination of 264 swipes and taps to reach the settings menu!!! My 10-year-old Fitbit is much better than this piece of crap. Don't waste your money on a piece of crap made in a Chinese sweat shop. Go for something designed and built in an advanced industrial democracy.

It does everything that I was looking for. Battery lasts a week.

When I tried putting on the band it immediately irritated my wrist. I repackaged the tracker without trying it out and returned it to Best Buy.

Awesome device. I will recommend it. compact and full of functionalities.

Great product. Easy to use and just what i needed.

My wife loves it. It fits so comfortable. Major upgrade from her older one.

Is very easy to read and battery last so far for 7 days.

I am a creature of habit and when my last Fitbit inspire died I was upset. I hate change, I was so used to it and so I really hesitated to get something new... but Im glad I did. I really love it, so far I have no issues with it... the band is really nice. It was a little different to get used to but not in a bad way...I would recommend this watch.

Very good product does more than i could expect always cool suprises

Great product. I am very pleased with all the options and battery life

This is my 2nd fitbit that has failed around an year of usage with a black screen. When my first watch failed, i assumed i just got unlucky. But two watches failing with the same issue systematically shows quality issues with manufacturing. All fitbit offered was a discount on a new purchase, which is still higher or comparable to online/store deals during Thanksgiving. Fitbit just lost my family as a customer.

Excelente quality and precision. I’ll need the GPS to track my position

I love my Charge 5. The fit. I love the color as well.